5 years ago
Great Facility -- Outstanding Management!!
This facility is fantastic. The grounds are immaculately clean, and units are extremely clean and roomy! And the management at this facility is awesome. Even though moving is a great challenge, Ms. Pam and Mr. Ben make sure the storage unit and the managers are not part of the problem. Ms. Pam is so caring. When I first called, I could not believe how courteous she was. She was so bubbly, I thought she was faking. But when I got there, she was just as lively as she was on the phone. She was so caring, and made sure that she contacted me before I was to move in. I told her that I might have to move-in a few days later than I had reserved the unit for, and she assured me this was no problem. She even told her assistant manager, Mr. Ben, to expect my call in case I decided to move in before the date I told her I would. Everything went so smoothly, I was delightfully surprised. Ms. Pam and Mr. Ben are so very attentive. They continue to check with me to make sure that I am as satisfied as I was when I first moved in. And I am. Everyday, their service gets better and better. I cannot tell you how awesome these managers are. They really care, and it shows in every contact I have with them. I have rented numerous storage units, but this location, unit, and managers are, by far, the most spectacular I have ever used. I would highly recommend anyone thinking of getting a storage unit to call Ms. Pam. Her professional and sincere manner of dealing with her customers puts her in a class by herself. She knows how to make you feel welcome. I am sure that is why she chose Mr. Ben to work with her. He is just as attentive and caring. Again, I highly recommend CubeSmart storage as the best solution for any storage needs, and this location in particular will make sure you are completely satisfied. I cannot say enough positive things about this CubeSmart Location on East Independence Boulevard. Try it for yourself, you definitely will not be disappointed!!