November 24, 2019
Great customer service , very polite and on time .
November 4, 2019
Facility fairly clean and friendly staff at sign on. I experienced price increase twice within a year's time and not happy at all. Also they impose insurance on items stored. Looking for other options to move my stuff out. 137 dollars a month does not make me happy, :(
August 21, 2019
The staff at the Eisenhower location was extremely knowledgeable, friendly and helpful at my initial check in. Kudos to the staff!
August 6, 2019
This storage facility has the best to offer, e.g. great customer service, convenience location, and most importantly, security features. I feel at ease and am very happy to have found this storage facility.
August 3, 2019
Monte and Derek were very helpful. My move in was easy. Derek let me know there was a more convenient unit, for a little bit more. That was immensely helpful on my moving day. It was really hot the day I moved in, they made sure I had water to drink, and that I had carts to help me move. Even asked if I needed a break to sit inside the lobby for some AC. Very helpful staff. Clean facility. Convenient location
May 17, 2019
I have been happy with my experience over the last 2 years. The staff is wonderful. My only complaint are the mice. Not sure what the staff can do about that. They seem to appear in every storage facility. Overall, I am pretty happy with this place.
March 13, 2019
The location is easy to get to from the highway and major secondary roads, key when you need to be able to access your storage unit easily. The staff are knowledgeable (space size, rates, availability), friendly and helpful. The place is clean and the price is affordable!
February 16, 2019
The only problem I have is increment in rent every six months. I will use this storage for next 3-4 years as I will be based out of the country. However, the store manager informed me to expect increase in rent every six months. When I inquired about the long -term rental, he didn't hold back in saying that's how it is so take it or leave it. Since then my rent has been increased. The staff is courteous.
December 4, 2018
I like everything about the Alexandria CubeSmart except for the annual price hike. The staff is great and the facility is excellent but if you stay more than a few years, it's cheaper to start over somewhere else. I moved out and saved over $100 bucks a month. There is no reward for being a loyal customer.
November 27, 2018
The staff is always wonderful. I have always had a positive experience.
October 31, 2018
The storage facilities were convenient and easily accessible. The staff, especially Monte' at the Alexandria, VA location were extremely helpful and friendly
October 21, 2018
Clean self storage facility with professional customers service
October 14, 2018
Temporary Storage: I needed a place to put boxes and other items that couldn't be used to stage my condo for sale. I have since moved most of what I have but still retain one of the two bins I had since I still have things that won't show well in the condo I wish to sell. THANK YOU for the climate control and security. I always felt very safe while there and the environment on hot summer days was perfect.
September 21, 2018
I’ve used Cubesmart for a 1.6 yrs and have been pleased with them over that time. I gave 4 stars on cleanliness only because at times the grounds could be picked up better or better yet the people moving in and out should pickup after themselves better but I did find mouse poop in my unit, not an alarming amount but still there. You almost have to expect that but I’m just hoping they didn’t enter any boxes and I get a surprise. I’d rent again.
September 18, 2018
Staff is eager to help and very friendly. Access is very secure, multiple keypads to gain entry. Hallways are well lit. Carts are always available to move big loads.
September 15, 2018
The customer service is excellent at this location. That coupled with the tidy storage units will make me refer others in need.
August 10, 2018
The location is very convenient for me and the staff is friendly but be prepared for the rates to steadily creep up.
July 13, 2018
The facility was always clean and the best part was the staff at the front desk who were always willing to help answer questions. Tim was particularly helpful when I needed some guidance on moving my items out when I no longer needed storage space..
July 4, 2018
The building was always clean and the office staff were great. When my husband passed away suddenly and I forgot to pay my rent, which caused a full break down in the office, the gave me a sympathetic shoulder and hug. I wouldn't have moved out but the rent had gotten so high I couldn't afford it anymore
July 3, 2018
No problems renting this unit. Great customer service!
June 12, 2018
Convenient, easy to work with, clean, climate controlled, safe. Would have given 5 stars if it had been cheaper.
June 10, 2018
Clean, secure, friendly staff - very pleased with overall service
June 5, 2018
Facility is clean and well managed. Staff is nice and helpful.
June 5, 2018
Tim and his staff were very accommodating and quick to offer solutions to my storage needs. The facility is kept well clean. In the two-and-a-half years that I was there every effort was made for customer satisfaction. I would highly recommend this particular facility at any time
May 14, 2018
Our organization needed to close out our storage unit in one day. It was not an easy task but Tim the manager was extremely helpful and it was one of the main reasons we were able to get it done. He offered helpful referrals, held doors as I was trying to maneuver carts full of boxes of files, gave me water to keep me hydrated, answered all my questions and assisted in so many little ways. I would still be there otherwise!
May 11, 2018
The staff at this CubeSmart location are very helpful and friendly and do their best to accommodate your needs.
May 2, 2018
I needed a storage unit to move and Cubesmart was a great fit for me. It was convenient, clean, and secure. The managers were all super nice and helpful and I got a unit for a deal! If I knew someone that needed storage, I would definitely recommend them to use Cubesmart.
April 29, 2018
The Manager their it amazing and deserves a raise/promotion. Very Professional and Quick to Respond to emails and phone calls/messages. The employees are hard working and professional also. Best Location and Highly Recommendation
April 23, 2018
I've used other self storage facilities prior to this and they were not as good as CubeSmart. Their customer service, cleanliness, and quality facilities exceeded my expectations.
April 19, 2018
The facility and staff are wonderful but the rent was already at my upper limit so when they increased it I had to move out. Great option for short term needs.
March 31, 2018
Clean, Convenient and the guys at the office are always so nice and helpful.
March 20, 2018
Having moved from a larger house to a smaller townhouse, we needed extra space. The folks from CubeSmart were awesome - helpful setting me up with what I needed, great facility and pricing, and a great place to put all our stuff!
March 18, 2018
I have been to many different once in the last 20 years and I was extremely happy and excited after I was able to get a storage place at Cubesmart in less then 10 minutes
February 24, 2018
WE had nothing but good experiences with storing here and would again!
February 10, 2018
Excellent customer service by Tony, Monte and Tim. They provided thorough explanations, allowed me to view several different sized units and took time to discuss what I really needed and cost.
January 29, 2018
I rented there several years ago and the staff especially “The Marine” was always there to offer a greeting to brighten your day! All staff made certain that they watched over me as I moved things in and out! I couldn’t ask for a better place to store my possessions! It would be nice if they could get another truck it was convenient and easy to drive! Thanks Cube Smart
January 11, 2018
These guys were fantastic throughout the process! I needed a month of storage originally to help a cross-country move and from start to finish the experience was excellent. It made my move so much easier and when I needed to extend it for another few months, it was no problem. The staff helped facilitate a container move which another company made quite stressful but the people at cube smart were my anchor, super helpful and always treated me with dignity and respect which I really appreciated! Will definitely be back when I need storage!
January 4, 2018
I've been storing my stuff here for a few years, and love the helpful and friendly staff and the well-kept facilities. My only issue has been the time it's taken to get the main gate fixed (hence fewer stars on security features), but the additional layers of well-maintained security and attentive staff have mostly mitigated my concern on that front. I plan to keep my stuff here for as long as I'm in the area!
September 7, 2017
FIX YOUR PHONE AUTO-PAY SYSTEM NOW, DDDAAAHHH !!!!
June 27, 2017
Great location, and helpful, friendly staff. The staff is friendly, units are clean. I downsized one unit and the staff was friendly, helpful and easy to work with.
June 27, 2017
Awesome place, happy to put my stuff in there. Great staff and facility as well!
June 23, 2017
happy customer. happy Friday. happy to rent at cube smart
June 21, 2017
This was the most pleasant experience I've ever had renting storage. The facilities are clean, secure and easy to access. Most of all, the staff is friendly and helpful - it was a PLEASURE to do business with them! On top of that, the storage units are well laid out, clean and well lit and the prices are comparable with other local storage facilities that are not even half as nice as these. I'll never go anywhere else if there is a CubeSmart around from now on.
May 27, 2017
The cube smart is an outstanding storage facility.
May 25, 2017
Every employee I've had the pleasure of interacting with at Cubesmart has been absolutely wonderful! They've gone above and beyond to help me through the process and been incredibly friendly as well!
May 22, 2017
We rented a CubeSmart unit as part of our move. Reserving a unit was easy, the staff introduction to the place was friendly and thorough, and it has been easy to access our unit throughout the lease. Highly recommended!
May 8, 2017
The personnel are friendly and it is a good facility for storage.
April 30, 2017
Great Customer Service Appreciate the support we always receive. Thanks
April 17, 2017
Very nice place. I visit my unit about once a year and the facility is always clean and very presentable. Employees are always willing to help
August 30, 2016
Moving can be so stressful. But thankfully Cube Smart was closeby and available for me to store things I didn't have room for in the new house. Staff super friendly. Love my Cube Smart!
August 26, 2016
Moving can be so stressful but thankfully CubeSmart rescued me in my time if need. Convenient location, secure and worry free. The customer service
August 20, 2016
Sarah Cox provided excellent, courteous, and expedient service. She should be well rewarded!
August 14, 2016
I am a totally satisfied customer and would recommend to everyone!
August 1, 2016
great experience, felt safe, clean and much more comfortable than other places
August 1, 2016
Good storage facility. Easy to access and friendly staff
June 11, 2016
Very good staff. I would definitely recommend this location
May 31, 2016
Convenient, easy to pay, very clean. Have recommended this location to relocated colleagues.
May 29, 2016
Cube Smart services and personnel are an excellent combination for a much needed service. The facility is always CLEAN, easy to access and the personnel are always helpful, courteous and pleasant. We have 2 storage bins at the Eisenhower site.
May 19, 2016
Was over seas had multiple late bills, they exhausted all efforts to allow me to pay. Stored my belongings with them for over a year, security is second to none, customer service is awesome. There is valid reason why they are more expensive than other locations.
May 10, 2016
Very good storage facility, plenty of security and ideal inside access!
October 21, 2015
I enjoy having my belongings at CubeSmart because the staff is so accommodating and nice. They do go above and beyond to help you because moving is a very stressful and arduous task. I have referred CubeSmart to others. I appreciate the on-site staff as much as the customer service reps.
August 21, 2015
I feel very safe with my belongings at Cube Smart.
July 31, 2015
I can be confident my stuff will be in a safe, air conditioned environment. If I have any questions there is always someone to help and the rules were clear. Excellent location, so close to the beltway!
April 7, 2015
I used another large chain storage facility in Alexandria for years at two different locations. My experience at CubeSmart is so great I wish I had never given money to anyone else. There are always available carts to use, the security is good and not complicated. The facility is clean and has a restroom for customers. The service representatives and site manager are always friendly and very helpful.
November 13, 2014
I'm a professional organizer who has been managing a couple units for a client in Old Town for more than a year now. Not only is it one of the most reasonably priced in the area (I did a LOT of shopping based on my client's special requests), I always have a pleasant experience whenever I stop in. The units and buildings are well-maintained and safe. I prefer climate controlled in order to better protect my clients' belongings--well worth the investment. Everyone at the front desk is so friendly and helpful--they always do what they can to address any concerns or answer any questions you may have. I will use nothing other than this place south of the city!
February 22, 2014
Overall for me it's a great storage rather than the other storage company I been thru .
November 23, 2013
My wife and I were looking for a storage unit to keep some of our personal belongings when merging our households and found Cubesmart's staff to be extremely helpful. We reserved a unit online, and within 30 minutes, were briefed on the details, filled out the paperwork and were moving in. This location is extremely convenient, affordable, and well designed. You can't go wrong.