January 7, 2019
First time storage renter. Satisfied with the customer service part and the cleanliness of the building.
January 6, 2019
Convenient and easy to use and easy to get to . TX.
January 5, 2019
I am very happy with my experience at CubeSmart 135th St. Everyone I met at this facility is pleasant, helpful and respectful. Thank you to Kyle F., Ronald C, and Jonathan!
December 27, 2018
The customer care is great and convenient to reach whether by phone or online. The front desk people are always very accommodating and friendly. I just wish the storage unit had later hours!
December 18, 2018
Safe and clean easy to get to and the staff are warm and welcoming, I would recommend this storage space to everyone
December 3, 2018
The storage unit was clean and convenient. The employee are good people
November 29, 2018
At the moment no complains it's gotten better customer service has improve Nicole is a great peoples person she was very forward and professional.
November 21, 2018
Sparkling clean, easy to navigate, hand trucks always available. Generous open hours. Lots of cameras so you feel safe. I slept well at night knowing my belongings were secure. Best storage facility in NYC!
October 9, 2018
Whenever I came in without my storage room number, they were quick to help me, and the same when I paid my bill. Thank you. Sean
September 30, 2018
Customer service is good and the space is clean. However—I don’t see why there is a $1.95 fee to pay my bill online, it’s not as if the monthly storage fee is so minuscule!
September 30, 2018
Employees are very nice and efficient the place is clean and very cheap for a location in the bronx.
September 28, 2018
CubeSmart does a great job all around. Thoughtful customer service, clean and secure facilities, extended open hours, affordable pricing. When I first booked online, I also got a free move in from a partner company, which came in handy for me. Plus, when I first visited the storage unit, I decided to get a smaller unit following one of their employee's advice that I probably wouldn't need that much space given how much stuff I needed storage for. They really seem committed to serve costumers the best way possible. If I ever need extra storage space again CubeSmart will certainly have my business again.
September 17, 2018
Good storage space clean and convenient. Near by and enough space.
September 10, 2018
The prices coming up, too expensive, are out of price and I prefer move to another storage
September 1, 2018
I never had any issues or concerns about my personal belongings. Customer service were always very helpful and ready to assist me when i had a biling issue. Definitely recommend CubeSmart for storage.
August 31, 2018
Nice place - friendly and accommodating management.
August 26, 2018
I stored for 3 months this summer and it was a great experience. Staff were friendly, space was clean, and price was very good for New York area. Highly recommend!
July 16, 2018
Friendly and helpful stuff, bright lights for better safety and reasonable access hours. Online deal was great.
July 15, 2018
CubeSmart was amazing I never had any issues I was afraid maybe when I cancelled my lease they would come with some issue like other places would but no it was just like they told me no lies I loved it . If i was to need a storage place again I would definitely go back to you guys and would recommend it to my friends
July 1, 2018
I lost a personal article of mine and Phillip from 200 E. 135th made it his business to track my item down and return it to me. He took the time out to make sure something that can be considered minor was returned to me. I really appreciate his effort and it those kinds of things that says a lot about him and your facilities.
June 29, 2018
I am pleased with the customer service I have received from the employees at this location.
June 18, 2018
Staff was very nice and helpful. Special thanks to Marissa! The pricing policy is too aggressive. Couldn’t keep track of the rental increases.
May 16, 2018
Don't return calls lack on customer service. Don't know how to talk to customer s
May 1, 2018
Customer service was great. Ivy was a big help! Help me find the perfect unit :)
May 1, 2018
I can always access my belonging if I lost my gate code they always seem to be courteous and helpful
April 12, 2018
A great storage facility, clean, well-lit and convenient to the expressways. A secured storage facility with a great staff.
April 6, 2018
Great customer service! clean facility! Very safe feeling!
March 19, 2018
I am happy with their service and the cleanliness of the facility
March 5, 2018
Staff is always courteous and professional. Facility is generally clean and well maintained.
February 12, 2018
The workers at the cubesmart location were curtious and kind all the time. Always willing to help. Especially the guy that completed my moving I give him an A+
February 1, 2018
I am pleased with the overall efficiency of this storage facility. My only quibble is the trek there from the subway station, which is a bumpy, narrow concrete strip that abuts traffic. Otherwise, Cubesmart is a rose in the midst of thorns; I consider it an adjunct home.
January 19, 2018
Great Place To Store Your Stuff. Thank You So Much..
November 23, 2017
I would like to give a special thanks to two of your employees Nisha Hudgins and Anthony Rivera. They were very accommodating and helpful with my needs. Answering all questions and ensuring that I my move was effortless. Thank you.
November 4, 2017
I feel very safe when I go into the building where my unit is, even at night. Love the security I feel when I'm there with all the cameras. I would like to say thank u and I will always recommend CubeSmart Self Storage to others. Thanks CubeSmart
November 1, 2017
good place, but I hate to force me to write a review each time I open my account on line.
October 14, 2017
This place is great!!! Managers' Mel and Justin Olivares Went above and beyond to make my transfer from Manhattan Mini storage to CubeSmart as easy and convenient as possible..... Thanks Guys!!
September 29, 2017
I have no problems so far they are alright... pretty fair for the most part
September 21, 2017
I Love This Place And I Always Feel Safe To Leave Anything There .. I Feel Comfortable Going At Anytime And The Employees Always Help With Anything You Need.....
September 9, 2017
Good customer service . The maintenance guy is awesome and was very helpful . Thank you
September 1, 2017
U guy's are great, I just don't know how come is getting expensive, since I've been there for some time, no discounts is just keep going up. Sorry but that's how I feel. Have a great weekend
July 4, 2017
I like the way Hailey explained and was very polite. was very helpful
June 24, 2017
Moving is such a stressful event. Fortunately the staff at Cubesmart are consummate professionals. From the time I entered the 200 East 135th Street facility, I felt a bit more at ease about my moving experience. Mel took the time to explain my options. I didn't feel rushed and he took the time to not only show me different storage units but also introduced me to his awesome colleagues. Whom, I must say went above and beyond their duties to assist me with my panicked last minute drop offs. Maricela and her staff are beacons of calm, courtesy and professionalism. They should ALL be paid top dollar as well as be the go to trainers for all new employees. Thank you for what you do. I treasure and appreciate all of you.
May 26, 2017
Great customer service. Friendly. And the place is clean
May 21, 2017
The customer service was outstanding. Haydee had no issue showing me multiple units so I could decide which was right for me. She also thoroughly explained the whole process and fees.
May 11, 2017
The manager that worked with me on Thursday May 11 provided great and quick service allowing me to rent out the room and have enough time to head to work in the morning!
May 10, 2017
If my comments were based only on the top four focuses I would be more than satisfied. After comparing prices with different locations and choosing my current location and being offered a specific pricing for the first month and the following months I was disappointed when the rent for my unit to be increased within five months based on shortage of space or an increase in demand for my particular unit. Especially after my consistent on-time payments, my reward is an increase.
April 19, 2017
I've been a customer for some time now like 3 yrs, the only problem i have is there is no dumpsters so customers can basically get rid of their garbage, mainly for customers who don't have a car to transport their garbage off the premises. that's my only complaint
March 27, 2017
Customer service was great and the place was clean. Everything was good!!
February 26, 2017
I had a gentle men a Mr. Mel show me around and it was smooth and by the book neat, so I just impressed by the courtesy and the hospitality good job.
January 12, 2017
These Guys and Gals at The Bronx CubeSmart have been wonderful to me. Being self employed... I move in and out often and change storage size each time. For years ... they have understood my needs and accommodated me. I recommend using them with complete confidence!
November 27, 2016
Great place. Staff is super great . Manager Haydee Reyes is a great employee always helpfull and very attentive .
September 29, 2016
I Always get good customer service. Everyone is so helpful and friendly I love this storage facility
September 27, 2016
Overall I am satisfied only down side is moving companies rent units there and park their truck there often congesting space preventing other customer from parking while loading and unloading.
September 22, 2016
This is my 3rd time using this location for a storage unit. The service that we received was EXCELLENT. Staff was knowledgeable and helpful
August 20, 2016
Overall very good and satisfied with customer service, cleanliness and hours of operations.
August 20, 2016
I'm happy with the area and facility, everything is always clean.
August 3, 2016
I love the team that works at this location from management to general staff members. They have always taken the best care of me, my account and storage. Any concerns or issues I had, they worked them out for me in professional, courteous, timely & efficient manner. I will forever be grateful for every team members help. Thank you.
July 31, 2016
Excellent customer service. Very helpful and friendly.
June 5, 2016
I needed a storage unit and I needed it quickly. I arrived with a truck full of items and Mel, the Manager, was easily accessible and able to help me right away. He asked me the right questions to find out what type of unit I needed and before I knew it, we were looking at my new storage unit. I purchased a lock from the storage facility and moved in right away. There was a cart I could use to make my move efficient and before I could blink twice, I was done. Thanks Mel!
May 25, 2016
Mel the manager was wonderful. Answered all my of questions
May 1, 2016
Been storing my things here for going on four years and I've never had an issue, do wish you could make payments free of charge by phone but other then that no issues.
April 27, 2016
my experience today at CubeSmart. Mel was very wonderful, he was very informative I appreciate the way he explained everything to me and It wouldn't hurt anyone if they need to Store, please come to CubeSmart
April 22, 2016
I'm responding to a survey and I just have to say I'm at the CubeSmart on 135th Street in the Bronx and it is a wonderful place the staff are friendly extremely attentive and detailed I cannot ask for anything more it plus they could you like a human being so kudos to all at CubeSmart on East 135th Street thank you
March 28, 2016
So far so good is very clean and the people who work there are very helpful.
December 3, 2015
Facility is clean and secure. Staff is cordial, professional, and explained all aspects of the process clearly. Shown two sizes and made my choice. Was able to purchase lock and moving accessories. Due to death this was an emotional process, made easier by the demeanor and patience of Mel. This is our second unit at this site and am very satisfied with the unit and service.
November 15, 2015
I love cubesmart. The employees are great. Excellent customer service at the facility. Only thing I have a problem with is when you're paying your bill online it always freeze.
September 15, 2015
The CubeSmart facility we selected on East 135 Street in the Bronx provided exactly what we needed. The promotional offer was for the first month free plus two-hour usage of a truck and driver to make our initial move of items into the space. The staff has been helpful at every step. The facility is clean and easy for us to get to.
April 19, 2015
I haven't had a problem yet. Thinking about upgrading my space.
February 3, 2015
I have two units at this location. The customer service is usually great. I have had interactions over the years with the manager, the customer service reps, and even called upon the maintenance person on occasions. Everyone was helpful and courteous Good access to the facility if driving, Basically, the facility maintains a standard that you can be comfortable with. As a woman, I always feel safe entering and leaving the facility, even when going there alone. Good choice .
January 22, 2015
The facility manager was nice but took way too long to explain things as we had limited time to move in. However, Holly at customer service was great today! Also, there was no coffee at the facility when I moved in (which would have been great since it was cold and raining) and the bathroom wasn't working.
January 22, 2015
Living in NYC is an art, and so is storing things like off season clothing and seasonal decor. This facility is right over the madison Ave. bridge and is usually very easy to get to and from. The place is always very clean and any issues I have they help me with right away.
January 2, 2015
I had the pleasure of working with Niaomi at the 135th street location and from the time I walked in she was extremely helpful. It's my first time using a storage unit for all of my belongings so I was nervous. After talking with her and setting me up she made me feel comfortable. It's is mainly because of her I decided to go with Cube Smart.
November 24, 2014
Walking into this CubeSmart location for the first time I completely felt at home. The staff was so friendly and helpful and the facility was well-kept, clean, and safe. I can't speak highly enough about the staff. I was met with a friendly attitude, with open arms, and felt that I was joining a really great community, just by opening a storage unit at CubeSmart! I would recommend this location to anyone looking for a safe, clean, friendly place to store your personal items!
November 17, 2014
Of the storage facilities in the Bronx that I've seen, this one is most certainly the one I'd refer other people to. Well maintained facility that put my mind at ease in storing my valuables but the selling point was the great customer service. The staff was highly informative, extremely courteous and offered me amenities that the other facilities in the area didn't have. In a tough time trying to find a place for my items to reside, the team at E 135th St made my transition easy and I wanted to thank them as well as CubeSmart for presenting an oasis of good customer service in a desert of businesses that don't have an inkling of what the words "customer service" mean. Many thanks!
November 12, 2014
Good customer service and great storage, very secure
November 11, 2014
I had a great experience with Cube Smart!! :) Very easy access and great price!
November 3, 2014
Some times when I go to put my things in storage there are so many people coming in and out, at times i"m fearful of who is coming behind me.
October 28, 2014
I got a storage in this location because of low intro price. Everything here is comparable to Manhattan Mini storage except that units are larger. The only annoying thing is carts. You have to give your driver license in exchange of a key to unlock the cart. That's a waste of time!
August 18, 2014
Great staff, friendly though their customers might not be the nicest, they're adorable. Storage is simple, clean, and aesthetically pleasing, payment straightforward. A+.
April 6, 2014
I have been searching for a perfect storage facility and then I came across Cube Smart and it had everything I was looking for. They helped me pick the perfect unit size and the perfect price. I recommend them to everyone I know.
December 23, 2013
Great facility it is always clean. Only issue is there are no trash cans at facility in case you want to discard trash.
November 23, 2013
I have been a customer for almost a year. I pay less than half of what I paid at one of their competitors that I used for several months before I found cubesmart. I would choose them again and I would recommend them to everyone I know.
November 4, 2013
easy to get to, with a car. close to the city, fair prices.
August 7, 2013
Staff is extremely friendly and helpful. Storing your items are easy without issue etc. So for So GREAT!
May 17, 2013
its ok but it could have been easier to get too. this is my first month of service so I will give a better opinion then