June 6, 2020
The customer service agent that assisted me with set up was amazing and made everything very convenient.
January 3, 2020
I've bee a customer for awhile I'm a truck driver and the storage facility employees help me a great deal sometimes I forget to make payment on time due to my profession I will soon start auto pay I thank all for their professionalism and patience.
December 18, 2019
I haven't been with cubesmart very long but so far I like it. I got a good price on a larger unit that I really needed. It's clean and I love drive up access.
April 19, 2019
second time I rented and the employees are very accommodating for the customers needs and very considerate for their issues.
December 14, 2018
The people in the office are friendly and helpful!
December 3, 2018
The customer service is some of the best in town. Friendly, professional, and cheerful.
December 2, 2018
The staff is great! They go the extra mile to help you with your storage needs.
September 30, 2018
The ease of setting up the reservation, moving our belongings into the unit, the price, staff friendliness and helpfulness as well as the ease of moving out has been absolutely wonderful! I would highly recommend this facility to anyone!
September 18, 2018
Very convenient and excellent customer service! I will recommend cube smart to anyone.
August 9, 2018
cubesmart was efficient and affordable, next time I need some place to store my stuff totally going to cubesmart
August 1, 2018
Clean, friendly and helpful staff. Secure and convenient storage facility
June 17, 2018
Very pleased with the storage facility and the staff. They have always been pleasant and helpful.
June 13, 2018
I loved using Cubesmart as my storage facility for the last 3 years or so. The office staff are amazing and always greeted me by name! They were always friendly and able to answer any questions or concerns I had. The only reason I moved my storage is because I needed a bigger unit.
May 20, 2018
The people working at the facility are great and the facilities have plenty of space for packing in your boxes. My only recommendation would be to use your own insurance when you're storing your items. The insurance company Cubesmart uses stated that they average 1-2 months processing after receiving the claim forms and verifying the item prices from your inventory sheet.
May 9, 2018
I have rented two units from this location about two years apart. The first unit I had zero problems. The second unit rental belongs were in storage for almost a year. Upon moving out of the unit an excessive amount of mold and rust damage was discovered. I lost hundreds of dollars worth of furniture (nice, real wood furniture - plus other miscellaneous items, as well as a couch and love seat). Mold is unfortunately not covered by the insurance company CubeSmart uses. Therefore I was out a significant amount of money/goods. Having to replace almost my entire household worth of furniture was very upsetting and taxing, monetarily. I'm not certain how or what happened, but I know I witnesses another renters property covered in mold as well (at the dumpster). I was also told that their roof was resealed during out rental period. Maybe the problem was solved with this... I would hope. Maybe it was some kind of fluke. Murphy's law does seem to follow me... I will say the customer service and manager at this facility was always outstanding. The manager was always polite and tried to help the best he could with information regarding our issues and what I could do as far as contacting insurance. He generously allowed the use of the dumpster/trash pick up for discarded/ruined items, which was appreciated and helpful. The security at the facility always seemed secure, and I never had any issues in that regard.
March 19, 2018
I had zero issues in working with cubesmart. Whenever I had a problem or question, it was answered quickly and easily. The storage unit itself was a perfect size and price and easily accessed for moving stuff in and out. Would absolutely use again if I had to store my things.
March 6, 2018
A great local self storage facility. The facility itself is very clean and the staff very friendly and helpful. I would definitely suggest this place to any friends looking to rent some extra storage space.
February 6, 2018
Polite knowledgeable staff unit was clean and dry easily accessible. Price seems a little high for non climate controlled but I did get 1 month free.
January 9, 2018
I am not sure how my husband initially picked CubeSmart as an option for storage—perhaps it was the high marks and well deserved reviews. Winning! I’m so glad he did. Upon our initial visit we were greeted professionally by Manager, Jordany Brown and treated like family during our time with Cube Smart. Jordany is so personable. Upon our initial visit with Cube Smart—we immediately knew we were at the right place to entrust our goods for storage. Over our time with CubeSmart we received prompt care and attention from Jordany (Manager) and Mareshah Pettorini (also a Manager). We were provided with personalized options and great rates. No questions were left unanswered. These two managers are approachable and everything that managers should be. The buildings are clean and our unit was perfect. We stored our items and never had any issues. I’m actually sad our time with CubeSmart ended. Upon giving advance notice that we would be moving our items out of storage, we were treated like family just as the first day we entered CubeSmart. Upon arriving to move out our items, Jordany and Mareshah greeted us with a cart. We exchanged some laughs and they wished us well. Copperas Cove CubeSmart has two human assets inside. They are doing all the right things to create a great experience. Jordany is definitely ready for the next level—to manage or oversee multiple locations. I see Regional Manager in his future. Kudos CubeSmart! Thank you!
December 29, 2017
the customer service rep. is good and very accommodating on customers needs.
November 15, 2017
I have been with Cubesmart for 13 years. I will always be a customer!
September 7, 2017
It's a very nice clean friendly environment everyone there was very helpful and explained everything even showed us the unit that we were wanting to get originally. I would definitely recommend this to friends and family I really like the fact that you have to get insurance to cover your things just in case an accident does happen and the price for the unit was a great price and easy access in and out of the facility
February 3, 2017
Customer service is outstanding with great prices. Easy access and payment options.
December 4, 2016
Genuine great people willing to look after their customers. Very appreciated.
October 3, 2016
I have no complaints with CubeSmart. So far they have been awesome from the start to the finish. Marasha is awesome! She is so friendly and helpful and has such a warm smile. I've used a lot of storage facilities in the past but CubeSmart has been the best thus far!
August 16, 2016
Your staff Mr.J.Brown has done a great job providing customer service.
July 2, 2016
Great storage facility! I have been at this location since 2009. It is very clean, well maintained and secure with easy access to my storage unit. Paying my bill is also easy online or in the office. The staff is very warm and friendly. This storage facility is the only one I trust in the Fort Hood area.
June 23, 2016
Staff and Manager, Maresahi very helpful and friendly.
June 15, 2016
They are very good and clean I like how the employees there are very nice ans welcome I would rent a storage unit from them all the time.
June 8, 2016
I had an overall good experience.. i didn't exactly like that my bill had gone up after only 5 months..
April 6, 2016
I rented a storage room Diana was amazing and so helpful! The facility is by far the nicest I've seen. Keep up the good work and amazing customer service Diana. ?
October 23, 2015
The Unit we rent is very spacious and for the cost of rent is just right for our budget. Thank you
March 12, 2015
The customer service was excellent and very knowledgable.
August 24, 2014
We have used CubeSmart for the last couple of years and we really like it. Their customer service is great and the facilities are clean and easy to get to. I'd recommend them to anyone.
March 15, 2014
Awesome customer service. Very secure facility with reasonable prices, would highly recommend!