Reviews of This Facility

Nothing but greatness

Star rating 5 out of 5

May 22, 2020

I have 0 complaints with Cube Smart. Thank you for everything

Easy & convenient!

Star rating 5 out of 5

May 14, 2020

I needed a place to store items from my home, until we move, while the house is on the market. The account set-up was easy, I can pay online, this facility offers a range of space sizes, it is fairly priced, and convenient.

Staff was very helpful and an absolute delight.

Star rating 5 out of 5

March 7, 2020

The summary says it all! The two men who assisted me in setting up my account and getting my unit squared away are just wonderful.

Spectacular storage facility! People who own/run the establishment are the nicest folks you'll ever encounter! :)

Star rating 5 out of 5

March 9, 2019

Top notch!!! Top notch! Top notch! Top notch! Top notch!

Very satisfied.

Star rating 5 out of 5

November 12, 2018

Had never used a storage facility before. Staff was extremely courteous, professional, efficient. Answered all my questions and helped me make the right decisions.

Needed smaller unit. Joe was bright and cheerful on a rainy day and walked me through the change with knowledge and great customer service.

Star rating 5 out of 5

October 16, 2018

Joe was positive and bright on a rainy day and was able to work with me to change from a large unit to a mini storage unit in no time at all. I appreciated his expertise on getting the paperwork done promptly and his can do attitude.

Great self storage facility

Star rating 5 out of 5

October 5, 2018

Can’t fault this place. Everything about the service has been first rate - including the online account service. Thanks very much for an excellent service experience

love this place

Star rating 5 out of 5

September 26, 2018

great service Joe and Shawn very helpful, great place

Convenient and secure storage facility

Star rating 5 out of 5

August 14, 2018

Very pleasant and helpful staff. Clean and secure facility.

Great storage facility

Star rating 5 out of 5

August 11, 2018

Staff was always responsive, made setting up my original account the easiest part of my move.

Outstanding Customer Service

Star rating 5 out of 5

July 9, 2018

We have received nothing but outstanding customer service at the Mystic, CT facility on Flanders Road. The gentleman in charge has always taken the time to be helpful and courteous. It has been a pleasure doing business here.


Star rating 5 out of 5

June 30, 2018

The manager, Shawn Day, was very helpful and service oriented.

Sean was wonderful!

Star rating 5 out of 5

June 17, 2018

Sean was kind, attentive, caring, helpful, and overall wonderful in his position. He is a great employee!

Great Storage Area!!

Star rating 5 out of 5

May 12, 2018

When I found this place,the Man at the front desk Shawn,was very nice very informative and Professional the space was clean,well maintained, and big enough to store my classic car for 6 months the price was fair and didn't have any problems with mice etc,will definitely use this place again in the fall!!! I hope Shawn here's from People who manage Cubsmart as he was the reason I choose to keep my car there!! Jim Williams

great storage facility!

Star rating 5 out of 5

April 12, 2018

Thank you very much. Was very impressed with the pricing, check-in flexibility, and customer service. Couldnt have asked for more!

Great customer service

Star rating 5 out of 5

April 4, 2018

The location was very convenient and the customer service was top notch. The guys were always very helpful. Only downside was the payment process was a bit clunky in that it cost more to pay online.

Only moved to a bigger unit!

Star rating 5 out of 5

April 1, 2018

I had a 5x5 and wanted a 10x10 unit. The guys working there got me a new unit directly across from the one I had before, to make transferring all my belongings easy. I hadn’t even thought of that detail but they did. They know my name when I come in the door to pay, and are always nice. Can’t say enough good things about this place and these people.


Star rating 4 out of 5

March 9, 2018

Payment method was a bit inconvenient. Otherwise, staff was very helpful and the units adequate.

The customer service is outstanding

Star rating 5 out of 5

February 21, 2018

The customer service is outstanding clean and secure facility too

It’s worth it

Star rating 5 out of 5

February 16, 2018

The gentlemen there were very nice very pleasant very friendly and welcoming! The location was easy to find and extremely clean so we definitely can appreciate that! They have the best prices around we lived some odd miles away and decided on them bc of their great pricing. Thank you guys so much for all your help that day as well!!! -Maddox

Great for small business

Star rating 5 out of 5

January 15, 2018

Joe & Shawn have been a great help to my small business - they have assisted with everything from lock issues, to getting an occasional delivery. After snowstorms we always have access - always kept up on plowing. Highly recommend this location for small businesses.

Great experience checkign in w/ Shawn and great pricing

Star rating 5 out of 5

January 13, 2018

Had a great experience here. Great check-in and communication, and the best prices in the area. Could not recommend more highly!

Great staff

Star rating 4 out of 5

February 21, 2017

Staff was friendly and efficient. They remembered that my son likes cheese pizza, a small detail but it made him feel special.

Great customer service!

Star rating 5 out of 5

July 21, 2016

Self storage was new for me. My customer service representative Molly was and has been extremely patient and helpful with the whole process. Kudos to her and the facility that is exceptionally clean and well maintained.

Great Storage, quick renting!

Star rating 5 out of 5

June 15, 2016

After having driven 12 hours day one and 8 hours day two directly to the storage unit we were very happy that the renting was quick and efficient! Everything took less than 10 minutes. Very happy with our choice.

Professional and polite

Star rating 5 out of 5

June 13, 2016

The people at CubeSmart are professional and polite. They will help you with any questions or concerns that you may have.

Overall very good staff very friendly and professional

Star rating 5 out of 5

June 12, 2016

The only area of improvement is the in security the gate seems to be broken or not functional fairly often seems to be better lately. Also the price that seemed high just went up ouch not sure how much longer we will be able to stay.

Great job Joe! Very professional and informative rep for Cubesmart

Star rating 5 out of 5

June 1, 2016

This was my first time looking for storage space and didn't know what to expect. Cube smart manager Joe F. was great to talk to and was very professional and informative while I was applying for storage space at the facility. It's not often anymore that someone takes the time to explain clearly and intelligently what things are all about. It was a very pleasant experience and just because of Joe I would recommend Cubesmart storage to anyone, anyplace at any time!

Perfect for my needs!

Star rating 5 out of 5

May 9, 2016

We had a last minute need for storage and the people at CubeSmart couldn't have been more helpful. It was a pleasure!

Fast and convenient service

Star rating 4 out of 5

May 8, 2016

The location is great. We got a 5x10 unit for the best price on the area. This is our first time renting a storage unit and the process was quick and hassle free.

Never had a problem in ~5 yrs

Star rating 5 out of 5

October 16, 2013

I've had my stuff in storage for about 5 yrs now and I've never had a problem. The place is well maintained and the people are nice, and I've never had a problem getting to my unit through the gate during its posted hours. I have one of the non-climate controlled units. It has been dry on the floor except for one time when we had torrential rains and everyone's basements were flooding; at that time there was obviously some water as the bottoms of 3 of my cardboard boxes were wet. But the other 5 yrs was completely dry. There's no sign of moths or insects or vermin or anything that might damage my stuff. The lighting could be better; there's no lighting in the unit and the hall lighting isn't so bright, so I usually leave the hallway door open for sunlight and/or use a flashlight if I have to read labels.

Excellent Customer Service

Star rating 4 out of 5

October 3, 2013

The gentleman that helped me to set up my rental was polite and very helpful. I am very pleased with the value. It was the least expensive in my area....