April 3, 2020
I am so happy that when I looked for a place for storage I found this one. The customer service is totally awesome and they truly do care. I have never used Cube Smart before, but I have used other storage units and they are not even on the same superior service that I receive from Cube Smart. If you need a place to store your items, take the time & go to Cube Smart, you will not be disappointed.
February 1, 2020
Everything has been fine. I have been ill and they don't harass me they know Ill be in to take care of things.
July 20, 2019
They are very helpful and accommodating. The units are clean and neat.
June 27, 2019
The people were very helpful and the location was clean.
May 1, 2019
So far I am very pleased with this facility. It is very clean, and easy to access. I do wish it was a little bigger though. I do think the fee for a 10 x15 is a little too much for the amount of space, but it is pretty comparable to other facilities in the area. The only negative I have so far is that there is a lock on each side of the door which makes going myself a little difficult. The first time I closed the door, one of the locks went between the frame and door somehow but we managed to get it out. Just have to be careful when pulling the door down that both of the locks are pushed in fully.
April 22, 2019
This self storage facility location is very convenient and has easy access. The employees are nice and always in good spirits. I drop by once or twice a month and their always helpful. Their conversation is always positive and they do a good job with keeping the place clean and neat.
November 9, 2018
The customer service was great. Vicki was very helpful and accommodating.
September 12, 2018
Vikki was very helpful, very polite!! A very nice experience overall! I will definetly be reccomending cubesmart to friends and family. The facility was clean and smelled nice. Vikki was definitely accommodating and a joy to interact with!!!!
July 17, 2018
Very convenient for us, easy to use, very pleasant staff. Thanks so much!
July 10, 2018
We were very impressed by the girl when we checked in. Trying to get access to the website was another story.
July 5, 2018
Wonderful clean well protected storage garages. Staff is friendly, helpful, and courteous! Would recommend the one off Harrison behind Pepper Creek!
May 29, 2018
Good location nice units. My only issues with the site is that it locked you out at 10, not normally an issue, but the convience of 24 hours would have been nice. My unit also started at $99 by the time I bought another house and moved my stuff out 2.5 years later it was up to $132 a month. Other than that site was clean, well maintained and staff was friendly when I had to interact with them overall a great expierence.
April 28, 2018
Great space for short term. Rising costs for same product eventually turned me away. Probably still be there if it weren’t for that
April 24, 2018
I had no issues with this facility. No holes in any of things, no mice, etc. I saw remnants of mud wasps in my unit, but no wasps or anything other critters were in my unit when I moved out. Overall, decent price, clean, etc. I would recommend it to family and friends.
April 10, 2018
Vicki and Phyllis were very friendly and helpful. Phyllis was great when I was emptying my storage unit and closing my account. I worked the most with Vicki and she always went out of her way to make things easy for me. She came out to my unit and opened the door when I couldn't lift it. She let me throw away a few things from my unit and even put them on her golf cart and hauled them to the dumpster! Vicki also helped straighten out a billling error at the beginning of my rental experience. She told me she would take a charge off my bill and she did it! No hassle. Vicki was always very kind and helpful whenever I would come in to pay my bill or needed assistance on the phone. Excellent customer service!! Thank you!
March 29, 2018
The staff was amazing. Snow plows did an amazing job during the big snow storms and I was always able to get into my unit.
March 3, 2018
The ladies at this location are kind and sweet. They call with such respect to remind me my payment is due. They really represent your company with integrity.
February 18, 2018
You’ll be taken care of! This place has affordable units and great security with convenient access. Very nice customer service. The lady Vicki gave me a smooth customer service during the duration of my rental period. Least to say I am very satisfied thanks.
December 17, 2017
Vicki at the Rockford IL storage if so sweet. She is very professional and kind.
October 13, 2017
The whole process was extremely easy. The individual who assisted me has been working there for 14 years, and in that time there have not been any issues at the facility. Definitely makes me feel good about keeping my items there! Was walked through the whole process of entering the gates, getting to my unit, and looked at the unit itself to ensure I wouldn't have any issues once I moved my stuff. Unit was very clean, and there was plenty of space around it, so if we need to pull stuff out or organize items to put in we won't have any issues.
September 27, 2017
Overall this place is great. I feel like my belongings are safe and secure. Staff is friendly and there are many convenient ways to pay. Only downside is that they are a bit pricey.
June 6, 2017
Truly appreciate their business - V. Cooksey (agent) stayed later after closing. Even let me come in 5 minutes before closing when the doors were locked. She was very kind, patient, and helpful. Allowed me to see the storage unit before I left. Facilty inside and outside very clean. Thanks!
May 7, 2017
I was able to get a unit right away and was provided great service.
April 14, 2017
Very pleased on prompt service and getting a truck at the last minute. The staff was very friendly and made our move in stress free. Great location.
April 6, 2017
The staff was wonderful, set me up promptly, answered all questions,and I was impressed with the cleanliness of the facility.
November 18, 2016
Thanks to team at the cherry valley location, they really helped us make a quick decision and get our storage unit ready in just an hour.
October 27, 2016
Definitely a good choice. Friendly staff and clean facility.
October 10, 2016
Great help with my storage needs. I would refer them to others that need storage.
August 12, 2016
Initial setup was very easy and quick. Friendly and helpful - everything we need. Even had an outlet for a trickle charger which we need to charge the battery on a car in storage when not using. So far so good!
August 4, 2016
Staff is always courteous and helpful. Offices and grounds are clean and in great repair with security requiring an entry ID. Located close to I-90 on the edge of Rockford / Cherry Valley, this is a great location for out-of-towners purchasing items I have in storage. Thanks, CubeSmart!
March 28, 2016
I have recommended this product and services to friends and family. I haven't experienced any problems regarding the services they offer. I do appreciate the attention, quality and security I have received.
November 10, 2014
I spoke to Phylis today and she was wonderful. She helped me set up my auto pay and explained everything to me. I am very pleased with her and our storage unit. I would highly recommend you facily to anyone who wanted one.
August 6, 2014
This CubeSmart is very convenience to get to, and the personal are very knowledgeable, helpful, and friendly.