Henry was extremely nice and made use feel welcomed. The process was really quick and, told us a lot of info. Answered all of our questions. The facility was clean and easy to get too. The gates were secure. Very satisfied with my choice. Will recommend to my friends.

This was our first time renting a storage unit. The staff was very friendly with answering any questions we had. It was very easy to rent a unit. I would recommend this place to anyone.

I would like to Commend Henry the Customer Desk Help on Cubes Smart 4300 Interstate BVLD, Loves Park, IL!!! Always Ready to Help and Delivers Outstanding Customer Service. He should be promoted to a manager, Now! Always Professional and Courteous!!! Amicable and Very Respectful!!! Bravo Zulu!!!

The on line reservation was simple and convenient. By the next day, I received a call from a very professional young man who confirmed my reservation. He, Mr. Henry Taylor, invited me to come in and see the storage cube. Upon arrival, I was impressed by the cleanliness and organization of the small office. Henry was extremely helpful and went out of his way to ensure I had everything I needed. When moving day came, there was some confusion with the discount advertised and the unit I had been shown. However, Henry went above and beyond to put my concerns at ease and resolve the issue. Overall, outstanding business model coupled with outstanding customer service.

The facility is clean and well maintained. The location is convenient and access is easy. The real star if the facility, however, is Henry, the manager. He friendly, very professional, extremely helpful, and goes way beyond expectations to meet the customer's needs. On a one to five star scale, Henry gets Nine stars. He goes way past any requirements for customer service!

Very well maintained self storage unit. My 1st choice.

Your manager (Mike) goes above and beyond to assist your customers! . A+ customer service! The facility is always extremely clean. Ive been to other storage facilities, none compare. Can't imagine using any other facility

Very nice place. Also the staff is very helpful! I will store at this facility again.

I’d highly recommend using this location for your storage needs. The facility is very clean neat and organized. Mike, the General Manager, is very friendly, knowledgeable, and professional. He helped me get what I needed even though I thought I had the answer. I’d give my experience 10 stars if I could.

Very clean, friendly staff but the manager seemed kind of pushy for a 5 star review. If you want a 5 star review provide excellent customer service.

Good and secure area but not sure anymore with Costco building getting build right next door. May have more people in the area temped to walk through the compound.

Best security set up I have seen used at a storage facility locally.

Conveniently located, easy to access, well maintained, but more than anything the great, friendly conversations with the managers there made it feel more like visiting friends than just renting space. A rare, positive experience these day.

If you need storage needs you don’t need to go anywhere else!

The overal storage facility is perfect . Rudy and Diane are amazing people they are sweet and they do a amazing job I have used them multiple times over the last 5-6 years and they always are there for questions and assistance. A huge thanks to them. If they were not the managers I would not use them. I’ve used multiple different storage places and they are the best hands down...

Very efficient, explained everything I needed to know w/o "legalize" Fast in/out procedures

If I ever need additional space again I will definitely go back to this cube smart!

The managers are wonderful and this Cube Smart location was very secure.

My experience was excellent with cubesmart. The staff was very friendly and knew who I was each time I came to the office. The facilities were clean, safe, and secure. I would definitely use this location in the future if needed and I would highly recommend it to others.

I really like CubeSmart a lot, the main reason I decided to move, was the rising price. I can no longer afford to pay the rent there. If I ever need another storage in the future, CubeSmart would be my first choice.

See above. Very friendly and helpful. Clean. Convenient

This facility is GREAT! Excellent customer service from Diane!

I used the services for over 10yrs. Diana was always very helpful. I highly recommend. No corrosion or mildew on anything.

Best maintained storage facility in the Rockford area! I have no problem driving a bit further to get there. The managers are on-site and extremely helpful.

I absolutely love the staff at my location. Clean units and friendly helpful staff. I’m actually sad that I won’t get to see them

I was in need of storage from out of state. Staff was extremely helpful setting up everything for me by phone. Can't say enough about how great everyone was!!! Recommend them to everyone!!!

Diane and Rudy are great, and know their customers. Felt very confident in the security of the facility, and it was the cleanest storage we found. No problems with bugs or rodents.

I never worried about the things I had stored here. I felt confident that my things were safe and secure. The fact that staff lives on site and this is a gated place put my mind to rest. Also this facility was easy to get to and had enough space for the moving truck to get in and out. I would use this facility again! Thanks from a very happy customer!

I was very pleased with everything. I choose this one because of the security gates and managers living on site. They were alway helpful and ALWAYS PLEASANT. I WOULD RECOMMEND THIS SITE.

Very clean, reasonably priced, and wonderful management. Very accommodating. Security was top notch. Would definitely use again.

Store attendant opened the door for me and greeted my with a warm smile and an inviting manner. She walked me through the whole process of renting a unit, answered all my questions, and got me all set up in less than 20 minutes. Easily the best customer service experience I've received in three years. Facility was clean, and the storage units were clean, secure and well lit.

Not only is this facility super convenient but the managers are great ! Glad to have stopped in and plan on keeping out unit for a long time.

Love this place! It is so convenient and clean. The security cameras and gates are great and I always feel safe and secure when entering and exiting the facility!

I absolutely love CubeSmart. Their prices are fair and the management is so nice and helpful! Everything about it is convenient.

Convenient location! Easy access! Affordable! Very professional and polite staff!

The property manager from day one have been extremely helpful and friendly. They help my determine what would fit my needs the best and are always available for questions. The property is well lit and security is great.

I needed, exactly what anyone needed who goes to a storage place... a "Unit". The website is laid out well, there is no "bait & switch" once you get there - the staff is not only courteous, but friendly - in a literal sense. Almost as if you had a long time friendship. The facility itself - I have (unfortunately) - both an inside AND an outside unit (climate controlled and not) - both were clean, secure and ready for move in. Over the years, living in different states, I have had to use storage units - and some were simply scary and/or trashy. Not CubeSmart. I can honestly say - out of all the places - this is THE one I will always use, when I need storage. Granted - I do not like to need this. It isn't fun. However - I am writing this review because I feel strongly that this is the best place I have ever seen and used for all my treasures (no, I'm not a hoarder - I simply have too much stuff... hahaha). The "ONLY" thing you need to know, but this is everywhere in the U.S., is that you have to have an insurance policy. They offer them onsite, and it will seem like it is an upcharge or fee. Personally, I carry my own renters insurance policy, so I didn't have to use theirs. So - either get a policy yourself, or use theirs... either way - your things are protected in case something ever goes wrong. Good Luck - and give them a try. You will not be sorry. Take Care ~ Colin

The people here are the greatest. Very friendly and always there when you need them. Location is convenient and they live on site so security is not a problem. Returning customer and will always be using this location for any of my storage needs.

Facility is very nice and clean. Management are very pleasant to work with.

I have been a customer for about 7 months now and have had the best experience in dealing with the staff. They know me by my name in the second month and I only have made payments at the office. They are very professional and very outgoing people who make the experience a very enjoyable occurrence.

The unit was very clean almost new looking ! The lady and gentleman at the front were very nice and customer service was excellent. Very friendly and made me feel very comfortable about storing my items at their facility!

Diana was so friendly and helpful - we had to change our begin date twice due to logistical changes with our moving company, and we had to change the size of our originally requested storage unit. Diana handled all of these hassles with a smile, and always said "no problem - happy to help!" Very impressed.

great facility, friendly, helpful staff. will recommend to others

Staff is very friendly, the woman working actually stayed a few minutes over her shift to make sure I was well taken care of. The office and general storage facility is very clean and well maintained.

Diane found me a unit that would be easily accessible to a 65-ft moving van and one large enough for my goods.

I was very impressed by this facility the moment I saw it. It is very well kept, very secure, and has an excellent staff. I spent a lot of time organizing my unit over the summer. There is a bathroom on sight for customers to use and they even offered me a cold bottle of water. Very nice!

My husband and I have been storing our boat for the winter at the Loves Park location of Cubesmart for the past three or four years and we love the facility. Clean storage where we have never had any sign of mice or any other damage to our boat. Love working with Diane as she goes the extra mile to make sure our experience is great. It has been long enough now I look forward to my October visit to set up our space as it is like "coming home and seeing family you haven't seen for a few months". Nothing can top that.

Extremely nice people and that made me even more comfortable wanting to leave my belongings there. My initial contact was over the phone, and I chose this particular facility because of how "customer friendly" Diane was when I initially spoke to her. This Cube Smart is quite a way from where I live, but I chose it because of Diane. I would definitely recommend this facility to family and friends.

This is a sparkling clean, very convenient storage facility. Dianne and her husband could not be more helpful and friendly. I am storing a 40 foot long motorhome there.

Super friendly staff, easy rental and easy entry every time!

This storage facility has a gated entrance with very flexable hours.. All in all was great.

Great storage area, but online services for paying the bill are horrible with long waits to get help.

Relocating can be stressful enough and I had contacted two storage facilities and CubeSmart was suggested and what a blessing!!!! Although my storage need was last minute and I did not get the ideal storage space, the staff was MORE than helpful. What was shown on the website was actually true. Great deals, great people and great storage!

My local facility was able to accommodate me within short notice and gave me a great deal.