November 25, 2018
I have been storing items in this location way before it became CubeSmart. It was only when CubeSmart took over that I really saw improvements in customer service and cleanliness. April is absolutely the best. She should get a raise and lots of compliments because she provides a smile, courtsey, information and is willing to help. I will miss interacting with her.
October 28, 2018
Needed storage between homes. They were close to our movers and had the choice of sizes that fit our needs perfectly. The manager of the Peoria facility was always accommodating and answered any questions courteously.
October 23, 2018
The storage facility itself was very nice. Easy access in/out. Never had any issues with facility. The office staff was unavailable every time I went to the physical office. Even during office hours, there was a sign that they were out. Only one time did I go there and there was a person there. Not sure if on breaks or what, but got frustrating.
September 26, 2018
I had a storage unit for several years and any time I needed something or had a question all of the employees were more than willing to help. The price stayed steady and the value was great.
September 22, 2018
Best experience and great customer service! Definitely worth every penny
September 22, 2018
Needed a place to store some things for a few months and when researching, I found CubeSmart to be the best fit for me as far as price and location. It is right on my way home from work, so if I need to stop in for any reason I don't have to go out of my way or make special plans to get to my unit.
August 29, 2018
The one thing I would say can improve is the costumer service. The people who gave me access to a storage were serious and did not make me feel welcomed; also, they were very impatient.
August 26, 2018
Clean, easy and dependable. Helpful in finding out what size I needed, for the amount of belongings that I had. Easy online payments. Dependable in knowing that my belongings are safe and secure at all times.
August 19, 2018
Excellent value for the cost. Someone is usually on site so the gate is usually not a problem. We had a back unit and there was always some big trailer or RV parked there which wasn’t pleasant. The roads through the complex could use some resurfacing, lots of dips and bumps. But I would rent from them again. The staff is friendly and accommodating.
August 19, 2018
Ms Ragland was Awesome. Always helpful and accessible with a big Smile. She definitely made the entire experience as smooth and painless as possible for me.
August 7, 2018
Very easy to use and access. Automatic CC billing simplified monthly billings. Security great and easy to get into with push-button code. No complaints and good value for buck.
August 1, 2018
Liked everything - location, cleanliness, customer service ...
July 31, 2018
I don't like that you don't get prorated if you leave before the end of the month but you sure get charged and prorated if you start your service in the middle of a month. Other than that staff was always nice.and helpful and was a convenient place for what we needed
July 23, 2018
Rental process was relatively straight forward - took a reasonable amount of time. For me - it was not an inconvenience because the review of contract and requirement for insurance is a step that ensures good renters through out the compound. AND knowing that mgt can track anybody down if needed is reassuring.
July 7, 2018
Great storage unit we have had the best customer service when we need assistance
May 21, 2018
CubeSmart met all of the needs I had - they were able to give me 2 storage units on short notice to hold my stuff, the location was convenient for me to get to, the location was secured to reduce the likelihood of theft, and the price was in line with competition, but best of all the staff there are awesome. If you have a question, they are actually HAPPY to help you get it answered. April R will help you with a big smile on her face, and that kind of service is pretty hard to find in 2018. She answered several questions for me, showed me a couple of the units, and even helped me change what I had reserved before I showed up with all of my stuff!
April 23, 2018
Easy to open up and easy to close when it was no longer needed. The office staff was helpful and made the transactions easy. Monthly electronic billing worked well. I would definitely come back when space might be needed in the future.
April 18, 2018
The Office management was very polite and caring. The safety of the storage facility was phenomenal and ensured my belongings were kept safe.
March 5, 2018
I went to put a few boxes in my unit the other day and found that water got in and was sitting on top of many of my boxes. Thank goodness they were plastic ones. It was upsetting because I can't lift things like I use to because of a back injury. I couldn't afford help again, so I had to move 20+ boxes from one unit to another. This is why I rated convenience lower. They did offer me free rent for a month, but you would think the roofing would be better or that it would be checked regularly for potential problems to prevent damage.
February 10, 2018
Very friendly and welcoming and it close to our home
January 13, 2018
Convenient location, competitive price and friendly staff.
January 10, 2018
I have been using this storage facility since 2007 as I did a lot of traveling. It has kept my old keepsakes safe for a decade! I am finally settling down in a house so I no longer need a storage unit. I am appreciative that Cubesmart kept my items safe and sound all this time!
August 21, 2017
Many sizes to choose from, staff is friendly and knowledgeable. Pricing is outstanding.
February 22, 2017
We had to rent a storage unit last minute. April was very prompt and courteous and made the process very easy.
December 13, 2016
Excellent customer service. Very convenient. Employees were very helpful in setting up and maintaining storage.
December 5, 2016
Great storage facility. Just a little difficult registering to be able to pay storage fee online. Customer service representative was not the friendliest. However the people at the facility were pleasant and helpful.
October 17, 2016
The professionals are fast and friendly. The facility is spotless and very, very well maintained and secure. Made entire process easy for first time storage user!!!
September 15, 2016
Easy to use and friendly staff! Would recommend this company to friends!
April 12, 2016
April at the Industrial Dr store in Peoria is absolutely amazing. She made the process so easy and is a dream to work with. The unit is perfect as well.
March 24, 2015
I've never had a storage facility before, but I needed one since my daughter is 3 years old and we decided she had too many toys but needed a place in case we decided to have another child. Our storage unit is perfect and the place is very secure and the staff is very friendly.