September 8, 2019
This is my first storage unit, and I found the facilities, features, and staff to be wonderful. The store manager was especially helpful, showing great patience and care as I learned the ins and outs of self-storage.
September 2, 2019
Facility has excellent security features and the managers are very friendly and helpful! Very clean facility and location is super convenient right off 93.
February 13, 2019
The staff was awesome and very helpful I would recommend CubeSmart just because of the staff Thank You Holly and Christine
December 2, 2018
Impressive facility. Very clean; easy access; great security.
November 30, 2018
First the cleanliness was of greatest importance and it was spotless. The staff made it easy on short notice to get set up in the unit, the carts, easy access to elevators, made the whole experience excellent.
November 27, 2018
I rented two units for 6 months while my condo was being built. Access in and out of the building, cleanliness and security was excellent. The management team is superior in customer service!!! If I ever need to rent again, I will be calling Holly!!
November 13, 2018
We used the Stoneham CubeSmart for temporary storage when moving. The facility was always clean as a whistle, including the bathrooms, and had complimentary tea and coffee. And if the staff thought I was looking dehydrated, they'd offer me a cold bottle of water. There was one time the light bulbs were out near my locker, but they fixed it the next day. The staff, Christine and Holly (and now Stephanie) were always curteous and helpful. My only suggestion for an improvement is that instead of offering a cold bottle of water, they could offer a cold bottle of beer.
October 16, 2018
CubeSmart storage was always clean. The staff was courteous and responsive to any needs. I highly recommend this facility! So convenient, also!
October 8, 2018
Extremely well run facility, very clean, very secure
October 6, 2018
I can't say enough about this place, from the friendly staff to the accommodations, this place is clean, easy to get in and out of, and most important I feel like I'm locking my stuff in a fortress hahaha. If you are looking to store your belongings in a warm secure building look no further, they even have large carts for you to use so you don't have to make a bunch of trips. I will use cube smart again for sure in the future
September 17, 2018
I used this storage unit for two years. Compared to the other storages I had used in the past, Cubesmart Stoneham offered the best location and accessibility. In addition, the staff was always available and approachable whenever I needed assistance. I highly recommend this storage for everyone.
September 16, 2018
You can only ask so much of a storage facility, but the staff here make it worth the drive. Christine, Holly, and the team are very friendly and happy to help. The facility itself is exceptionally clean and well run. The effort and care put in is obvious.
September 14, 2018
Very courteous helpful staff. Always a pleasurable experience.
August 31, 2018
We were there for over five years and for five years there was never a problem with billing, access, cleanliness, security, or customer service!
August 29, 2018
Was very impressed with how well this CubeSmart location did. Well done Christine and Holly!
August 28, 2018
Christine is great, very personable and helpful in selecting the right unit. You can tell she cares about her customers and the facility.
July 23, 2018
This storage was climate controlled and moving stuff out during July was much nicer. The inside was dry (not damp) and not hot. The staff was always helpful.
July 2, 2018
The CubeSmart team was incredibly responsive to my inquiry for pricing information, they got me set up with my storage space quickly and they're facility is very clean/safe/accessible.
June 26, 2018
work for Cubesmart! Indeed, yes, most of them are keepers. Highly Recommended.
June 4, 2018
Great facility with secirity and very good access.
May 13, 2018
Actually I did not move out, but transferred to a larger unit. Christine and Holly aided me through the process in a very professional manner. The facility is very clean and easily accessible.
May 8, 2018
rented here for a little under a year and it was a great experience. place is clean and office staff is really nice.
April 3, 2018
Excellent customer service , very helpful. The storage area is very neat and clean. Well maintained.
March 17, 2018
Christine was terrific. An absolute pleasure to work with. Proactive while making it all easy.
March 6, 2018
This building was very well thought out for allowing multiple people to load in and out of building simultaneously. The staff was very helpful and friendly. Security at entry door as well as elevator made me feel very safe about leaving my stuff there.
February 18, 2018
After reviewing a few companies, I went with CubeSmart because the staff were helpful, the unit was clean and fully enclosed, and the security systems made me feel safe visiting the facility alone. The only issues I've had were with the online billing system, and the staff have always helped me resolve them with friendliness and without fees. Everything in my unit has remained dry, clean, and secure.
February 7, 2018
It was so nice to work with people who communicate in a personal way. They were kind and offered support when needed. Many thanks, to the ladies at Cube Smart Stoneham.
October 24, 2017
The place is new and clean. The storage units are climate controlled and you have access until 10pm. If you can get one month free, try it.
August 2, 2017
Great facility, clean and safe. would reccommend to anyone.
April 28, 2017
Effective security with outer door and inner door code required. Helpful staff when I've forgotten my code. Facility always clean, no mess, no trash laying about.
March 12, 2017
I have used Cubesmart Stoneham for about 8 months, and the service has been excellent. The space is clean, climate controlled, and feels very secure. The elevator is quite slow, but that's only inconvenient when loading or unloading large loads. The price was reasonable, and the location is very convenient just off I-93. The hours of 6a - 10p were adequate.
January 18, 2017
Love the security!!! Love the convenience!!! Best place ever.
January 7, 2017
I love how helpful the staff are in stoneham, clean place, even coffee :) , only complaint is nice getting in a unit and using my times being late on payments due to issue to not be able to split payment or online payments not working. . I do love Holly and the other lady there though
November 25, 2016
I have 2 accounts for 3 units. I pay on-line and usually am paying against both accounts in the same session. Switching between accounts when doing so doesn't work. I find that I have to reverse all the way back to the home page and select the second account to pay it. Today, along with that frustration, and after paying against both accounts, I was unable to view my payment history on the first account I paid against. The website kept returning me to the second account's payment history no matter what approach I took. Great facilities. Great employees. Fix this site. It drags your performance down. Oh, and Happy Thanksgiving!
October 18, 2016
Agent was particularly accommodating so that move in stress would be reduced to the minimum. Very friendly.
September 10, 2016
There is nothing more to say, they are, simply, the "B-E-S-T!"
August 16, 2016
Very easy to get a unit. Staff couldn't be nicer or more helpful. Place is very clean. Feel like my things are very safe here. Keep up the great work!!!
June 26, 2016
Cubesmart as a company, the particular location at which I rent, and the people who run said location represent the very best this industry has to offer. I have rented storage units at other, more well known storage companies. My experience has been at best disappointing, and at worst I've been treated with contempt and hostility when calling attention to issues of uncleanliness and the complete lack of security in these Public places of Storage. I moved my storage needs to Cubesmart several months ago and found myself absolutely blown away by what I saw. The facility is white glove clean. The facility is secure, with real thought having gone into the process of how to make the building safe, with accessibility tailor-made to the individual. The staff is Awesome. They are from the Above-and-Beyond school of helpfulness, service, and general coolness. (They even come with last names that sound like a prime time buddy-cop show). After years of believing I had to accept poor service cause that's just the way it is, the Cubesmart paradigm has left me in a state of perpetual bliss (as regards my storage needs). A trip to go pick up a ladder or unearth a certain book from my storage space has now become a very pleasant outing. I am always happy when I go to Cubesmart. I know it sounds weird, but this place harks back to a time when customers were treated like gold, and people could honestly feel that they were getting far more than they were paying for. There is virtually no other business or commercial area of my life about which I can say that. Cubesmart is 5-Star, A-Plus fantastic. I couldn't even manufacture a complaint if I tried. They have simply covered all the bases in anticipating my needs and providing First-Class, World-Class service. Mic-Drop.
June 19, 2016
Easy to make reservations, had good selection of sizes, including one best for us. Very clean. Responsive management.
May 16, 2016
I have been renting a storage unit from Cube Smart in Stoneham, MA for over 6 months. It has been a pleasure doing business with Holly and Barbara! The facility is extremely clean and well lit, which I am thankful for when I arrive after dark. I highly recommend this storage facility!
April 23, 2016
Holly and Barbara are top notch - they are attentive, detail-oriented, and genuinely enthusiastic about providing customer service... something rare to find at a storage facility!
April 19, 2016
Great storage and awesome people. Very clean and organized.
April 15, 2016
Barbara at CubeSmart Stoneham was very helpful with explaining the terms of storage and getting a unit reserved and set up for me. She was very thorough with showing me how to access my unit, and security features of the building. Building is very clean, and look forward to moving in my stuff!
April 4, 2016
The people my wife and I have had the pleasure to work with at Cube-smart, Stoneham Mass, treat you as a patron doing business with them as they trying to make you feel like part of the family. a group of people that understand that in today’s marketplace whether it be, rent, buying, selling, leasing, that space is getting harder to find and when you do, it’s at a PREMIUM, still we have so,much land here just sitting today’s spaces seem to be getting smaller, they are holding on to history, from Grandfather Clocks from the REVOLUTION era, to 4 track tape (Pro at the time) to 8 in size 8 tract to 1/2 inch 8 track, (much better sounding, still blows away DIgitAL but you have to know what to listen for, ADATS, where HARSH, PT when first out, just 8 tracks, sounded okay, but there was this brown system I believe called “PARIS” and THIS SOUNDED LIKE TAPE, but I also know way before its time, ,, 20MG Hard Drives, ($300+ dollars? Really? Wow, well if a few months ago, they were at 5MB, and RAM is increasing fast HD space will be large and cheap in 5+ well, even though a bit younger, I just knew 0 MB not mb which the cable or dal try to sell you (off topic 2: Cable, 60mb per sec or 100mbps should be sold as MB (Meaning MEGA BYTES, CD 750 MB, DVD, 4.6 to 8 GIGABYTES, 1 GIGA = 999 MB +1 MB,, MB, EWQL Composer Cloud, (9000 Virtual instruments, $15,000+ if bought separate; so much cheaper to subscribe, you can even get on a disk, USB 3, sometime soon, it will be TB 3, so much faster than 1 and I would recommend the Apollo, snd maybe an Apogee, or a few Apollo’s and check out the Black Lion, but remember, throwing an Avalon and a Neumann in front is going to make it sound great, which it does, but it is GREAT SOUNDING already and APOGEE TO APOLLO? Well, Apollo wins at Virtual plug-ins hands down. Anyway, these people, HI HOLLLY), are great, I missed a few payments (week late?), but since my only brother passed last year I have been in a very strange place, where I used to go home 6+ times a year, not home once in a year, But trust me, as I tried to show I know audio, and know people just as well, helped open some retails stores, some development for Apple, Fry’s, Best Buy, (Bis Development, increasing traffic People, promotions, marketing, biz/Dev, A&R, A&R Soundtracks, Publicity, started a film division with Groove Addicts,when I got there they did jingles for Radio, I said I was going to send out a few CD’s, I was told, I have to charge them, “no, no, no, no, no”, you don’t CHARGE them a dime - IN FAC YOU LISEN FOR HE REPLACEMENT CUES AND SEND HER/HIM HE BES and went on to explain, we charge them, known will take them, but if we send compilations, they will use it as it is some great stuff. I also suggested they drop 2 names as they had “WHO DID THAT MUSIC “ and Groove Addicts, they did after I left, they took a TV and tried to steal it and used all my clients while I was in Boston taking care of my 92 year old, 2nd mother, for almost a month. Anyway, I’ll be quiet know, and maybe write more later, I could write many many great things about this company as well, but I promise they will give you a fair price if not better, they know ties can be tough if you tell them. After I got married, two year in, as my wife had lost her dad two or 3 years before, me my great aunt, left me house as I would never sell, it was stolen from me, grandmother passed in 2009, Father 2010, Mother 2012, Only Brother 2012, still messed up, Doing music for them now, so prayer a plus, Just pray we can live long happy lives, we have to move in a few weeks, still looking, so any good vibes or prayers. Thanks, You won’t be bummed you tried this place!
October 9, 2015
Holly and Barbara are 100% outstanding, extremely accommodating, customer service is above and beyond anything I have ever received anywhere else for anything. I always feel so very comfortable and welcomed when I come in. The property is immaculately clean, the security is amazing!
September 17, 2015
Beautiful clean and secure facility that has a great location right off the a major interstate and is staffed by friendly, qualified, helpful staff.
May 18, 2015
Very happy with Holly and Nate who run this facility - clean and well run facility and having use of truck for reasonable fee is added bonus
May 14, 2015
Great facility and customer service, however, after less than a year, the rent on my unit went up from $182 to $199 a month, which is over 9%. That is certainly more than inflation. My concern is that the rent goes up by a similar percentage each year, in which case I will have no choice but to move elsewhere.
February 6, 2015
Cubesmart just works - everything they do works well. The layout, the way the security works, the locks, the doors, elevator, the lights, the trolleys, it all works perfectly. The staff is the best staff I've dealt with anywhere and man, they've been dealing with crazy stuff from me. The best, no doubt.
October 20, 2014
Had an experience where another owner thought that my unit was his and he broke his key off in my lock. Manager replaced lock and key quickly.
September 9, 2014
No pressure sales people. Great customer service! Easy elevator access and use of flat bed carts to make everything go smoothly
September 4, 2014
Nathan and all the staff there have been very professional, courteous and accommodating in all the time I've been renting various spaces at the Stoneham, MA CubeSmart location. I would highly recommend renting space from CubeSmart if you ever need a space!
August 1, 2014
I normally do not write many reviews, but I have stored stuff here on and off for two years. This place is one of the cleanest storage facilities around. The assistant manager Nate is awesome, always willing to lend a helping hand. This location is right off 93 and close to 95. The only criticism is that on the busy days Nate is all alone without help, and on his days off there are two guys just standing around. But an awesome place none the less 5 stars!!!
July 13, 2014
Great rate. Clean. Perfect for my needs. Customer service outstanding
July 6, 2014
First time I have used storage and none of the bad stories apply to CubeSmart. The place is clean and convenient and safe and just what was needed at a reasonable price. The people coming and going to their units are also friendly. And, the price is better than all the others around me. The office manager even brought me cold water when I was moving and sweating!
May 28, 2014
The customer service was spectacular! I made the poor woman stay 20 minutes late while she set me up efficiently and kindly! The place is spotless, the conditions perfect, the building is very well laid-out (I've used a number of storage places, this is the best, like some Public Storage buildings).
May 27, 2014
The customer service was good, the facility looks to be clean, and I feel safe leaving my belongings in this facility. Thank you.
May 26, 2014
My experience checking in and being shown around the facility was easy and clear. I was very pleased to have the process work so smoothly.
April 29, 2014
Great customer service, very friendly and helpful. Site is very clean and secure. Very happy using this facility.