September 11, 2019
I recently had a Family Emergency and had to miss a months payment because Family is first and foremost. I contacted the storage manager and let them know what the situation was. They were perfectly ok with me missing the month because they knew I always pay my bill and if its ever late they also know that Ill pay the whole amount when next I come in. However despite this knowledge that has been born from me being a Loyal Customer for literally YEARS, since Before this storage facility was Cube Smart, the uncaring and impersonal automated system sent me a letter the next month threatening to Auction off my unit!! In case you people forgot, There Are Such Things As Family Emergencies And Having Trust In LOYAL Customers. Units being auctioned off shouldnt be being handled by a ROBOT. They should be handled by someone With A HEART. Who KNOWS The Person and who KNOWS What Horrible or Painful stuff they may be dealing with in their life that has them not paying their bill exactly on time like theyd normally do. Before Cubesmart took over this storage facility HAD that Personal, Caring Touch Because It Was The PEOPLE Who Ran It. Not an Automated Machine. Yall should think about more than just Money when youre in a business that deals wIth peoples LIVES. There should be an Emergency Allowance for things like Death in the Family, Sickness Or Injury. There should be more HEART involved when youre threatening to throw away things that are likely precious and irreplaceable to peoples lives or vitally important to peoples small businesses. A ROBOT Cant make a distinction between a Loyal YEARS Long Customer and some Flake who just popped in for a moment to hide some illegal drugs then got arrested. A PERSON Can. Your Automated System has ruined the Personable Soul of this establishment. Yall really should think about that. Yeah its old fashioned but ya know what a lot of young people use storage units to store away precious old things that their Grandparents passed to them that their current small apartment cant handle atm. It doesnt mean that just cause they miss a months payment to help with a family emergency; then have some weirdness going on with their local bank and atm so they end up having to pay much later than expected, that they dont care about or are not going to pay their bill. It means that an Emergency Came up and there should be some forgiveness for that. Even the IRS has a forgiveness policy for late payments in the face of Emergencies and will work with people to get the bill paid even if it is a little slower than they first intended. And they are supposed to be the MOST unforgiving debt collectors ever from what Ive heard. A PERSON Understands The Concept Of Life Happens And Trusting Loyal Customers, A ROBOT Doesnt.
December 1, 2018
I was very pleased with my experience with this company and have already referred them to several family members and coworkers . The location that I had the pleasure to utilize was awesome . The management staff the young lady in charge was excellent thanks for such great customer service .
October 10, 2018
Christina Hansel is a phenomenal manager who always puts customer service as a priority.
October 1, 2018
The staff at CubeSmart Timonium, MD is friendly, helpful and accommodating. I upgraded to a larger space to consolidate, vacating a smaller space at "Extra Space Storage" in Towson MD. Pleased to get away from them as they keep raising their rates - several times a year - the most recent increase was 22%. CubeSmart does not do this.
September 7, 2018
The staff at the Timonium. Maryland Cube Smart never cease to amaze me with the level of customer service they provide. The staff here go above and beyond to exceed our expectations.
July 23, 2018
Great, easy to use, and very friendly staff. We were 100% satisfied! Thank you.
July 23, 2018
Very professional, nice, clean, helpful...will use again if needed. Only issue was no light in the storage area, had to use cell phone light....this minor.
July 16, 2018
Great location for our needs. Cleanliness, security are great
June 28, 2018
Very friendly staff! Facility was clean, well lit if needed, easy invoicing. Will be my #1 choice if I need extra storage in the future.
June 27, 2018
First time renting a storage unit. The people there made it very easy and comfortable for me,explaining my options and allowing me to view the units prior to renting. I was lucky enough to rent two units . The gate hours made it very convenient for loading and unloading. Also had an opportunity to rent the moving truck. Overall great experience. Highly recommended
June 21, 2018
This Cube Smart storage facility is well located, easily accessible, and super clean. Staff very friendly and helpful also.
May 23, 2018
I continue to refer friends to this CubeSmart and they love it, too. Best customer service and ideal location. I always feel safe entering the facility.
April 25, 2018
CubeSmart was highly recommended to me by the Habers. It is the best and so convenient to where I live in Mays Chapel.
March 14, 2018
I rented a storage unit at CubeSmart Timonium for about two years. My experience was excellent in every way. The best aspect were the fabulous people, so helpful and friendly. If I need a storage spot in the area again, I won't consider any other place.
March 1, 2018
This facility has a great staff that is super knowledgable. They were able to get us set up with a great unit and when that got full, easily move us to a bigger one with an even better location. Easy to drive up and unload (with clean working carts right by the door), no need for a freight elevator! We will continue to store here as long as we need storage.
February 18, 2018
So far so good, great customer service,So far so good, great customer service
February 4, 2018
Clean Storage facility, easy access, friendly and helpful staff
February 3, 2018
Friendly, accommodating and convenient. Staff went beyond to make it work!
May 14, 2017
Ive had a unit with this storage facility since BEFORE It was Cube Smart and the employees here have ALWAYS been friendly and helpful with whatever need Ive had. Im happy ti use this storage facility and just wish they were closer because Iive IN the city and have to come pretty far to get here. But the trip is worth it to know that my property is in a clean and well maintained building. I had a unit at another Storage place here in the city and they had mice and rats and bugs and all kids of things going on in the facility. Stuff was always breaking down. It was disgusting and a mess! The only thing I think Cube Smart needs is a restroom that we customers can use if we have to be at the unit after office hours. Ive had a couple times where I had to be up at my unit late moving things in or out and the office closed and I was left having to go on a two hour trip needing to use the bathroom. It takes two hours for me to get from the storage to home because I use MTA. Its faster if I use a taxi but with disabilities from nerve damage and a baby money is tight. So its something to think about to add to the convenience. Past that everything is wonderful. Thank You So Much!!
May 6, 2017
I've been a customer of the Cube Smart at Timonium for several months now. I've needed to change the size of my unit twice, so I've had several interactions with the staff. All three main staff members have assisted me with various things, and all have been courteous, professional, friendly, and helpful. The facility itself is excellent. I couldn't be more satisfied.
November 11, 2016
We are very happy with CUBESMART. The facility is clean, roomy, private and so easily accessible. It makes coming and going from our unit easy...the way it should be.
October 7, 2016
Nice to be able to come/go as needed, easy access. Climate control rocks! Was alittle confused since when I signed up the gentleman told me my bill was always due on the 7th but when I went online I found out I was late if I paid on the 7th! Other wise a good experience.
September 7, 2016
Nice friendly staff. The actual "cubby" could use a light!!
August 15, 2016
We had such a good experience so far with CubeSmart in Texas, we decided to try another CubeSmart here in Maryland. We were not disappointed. They were friendly and easy to work with. I needed a larger unit and they called me as soon as one opened and saved it for us until we could move in 2 weeks later. The unit/facility are clean and easily accessible. I would highly recommend this unit.
July 13, 2016
We are very pleased with the cleanliness and maintenance of Cube and are grateful to the management for their commitment to customer service.
April 28, 2016
The staff was very helpful and worked with me to make renting storage space a quick and easy process. I appreciate their suggestions as to the size of the unit and their thoroughness in providing all the information I needed. Very clean and secure units. Could not be better service!
April 2, 2016
Our CubeSmart in Timonium employs the best people to manage the facility in my opinion. They are friendly, professional and so helpful with reminders and having ample supplies for packing for sale when needed. I would recommend this particular facility to any of my friends or family.
February 17, 2016
Great managers always ready to help the customer in any way they can real pros always on call 24 /7
October 26, 2015
surprised that other reviewers didn't mention the v-e-r-y limited parking available - if you're not in a loading bay (there are three) you have to make a "K turn" to park facing out on the lane in front of the units - going out the on-street parking blocks a view of on-coming traffic; a potential accident hazard the staff is very pleasant and helpful and I'd give the site a strong B-
October 24, 2015
The manager at this facility is a dream to work with - I was able to use the complementary moving truck and had a great experience overall with this company. Would recommend them to anyone needing any storage needs.
October 1, 2015
Great facility. Secure and clean. Customer service is exceptional.
June 21, 2015
CubeSmart had the best price in town, but even if they didn't I would still have used CubeSmart for my storage needs because of the AWESOME CUSTOMER SERVICE!!! The manager of the Timonium location, Christina, was extremely helpful and went the extra mile to make sure I had all the necessary information to rent storage space. She told me what insurance information I needed, and called me back to say it was received and that everything was taken care of. When I came by the next day, the young lady who helped me, M. Elliott, was friendly and professional and made sure the lock I purchased was working. I will only use CubeSmart whenever I need storage in the future and I will strongly recommend CubeSmart to anyone looking for storage options. This company knows how to do it!
August 26, 2014
LOCATION VERY CLEAN AND WELL OPERATED DUE TO MANAGMENT
August 14, 2014
Thanks to the GM, who gave me peace of mind that my itmes will be safe and secured.