6 months ago
I had a pretty good experience with Cubesmart
I have rented from Cubesmart since 2014. The service has been great until COVID-19 epidemic. I had never been late on a payment. I had my payments electronically deducted. However, when COVID hit, I could not keep up with the payment. I asked if there was anything they could do, but they were only willing to waive one of my late fees.
Now I have rented paying over $300 a month and just needed time for my funds to increase..I explained I was not receiving full income. When I asked the local represent to provide me the number for their upper management, they said they would do the same thing management would do. I thought this to be insulting because I asked for a number not her assessment.
This was the final straw. I removed all my items this weekend, discarding some very valuable items because I had no place to take them.
I think Cubesmart could give better consideration for long term patrons. Also, I believe the government CARE funds passed by Congress are available and could have been used to help me in this situation or Cubesmart could have tried harder to accommodate and keep my business.
I will not consider using them in the future.