The people that work at the Temple Hills Md location where I'm a customer have been so nice and helpful during difficult times, thank you

This was my first time using a storage facility and the manager made the entire process easy. She was very professional and able to answer all my questions.

I have rented from Cubesmart since 2014. The service has been great until COVID-19 epidemic. I had never been late on a payment. I had my payments electronically deducted. However, when COVID hit, I could not keep up with the payment. I asked if there was anything they could do, but they were only willing to waive one of my late fees. Now I have rented paying over $300 a month and just needed time for my funds to increase..I explained I was not receiving full income. When I asked the local represent to provide me the number for their upper management, they said they would do the same thing management would do. I thought this to be insulting because I asked for a number not her assessment. This was the final straw. I removed all my items this weekend, discarding some very valuable items because I had no place to take them. I think Cubesmart could give better consideration for long term patrons. Also, I believe the government CARE funds passed by Congress are available and could have been used to help me in this situation or Cubesmart could have tried harder to accommodate and keep my business. I will not consider using them in the future.

My mother had a storage unit at this location about 4 years ago. I talked to a customer coming out and asked her how was the service - her response was, this is my second time renting. The ladies were very kind and patient showing me the units. It was 15 minutes before closing time and I told them I would come back tomorrow - I know when it's close to quitting time I want to go home. I never want to keep employees past the closing time at the place of business. Mrs. Smith (same last name as mine) kept telling me don't worry about it. I really appreciate their patience.

I've been a customer for years and I still am. Good location for access. I highly recommend Cube Smart.

Great looking facility and great customer service.

Friendly customer service............................

Staff was helpful with getting started. They seemed knowledgeable. I'm sure they will be as attentive as possible if and when a situation arises.

Nice space But I believe it’s alittle much on the price

Very helpful and excellent staff! They make everything easy.

The front desk staff are efficient, professional as well as very friendly

This has been a great experience for my first time having to utilize a storage unit. Nice clean unit, great customer service, very nice employees, and they were helpful by answering any questions I have. Thank you CubeSmart :)

I had a great experience using this Cubesmart location.

I have not had any security issues. The facility is clean. However, sometimes understaffed when at the facility.

The manager Shay Diggs was so helpful. She assisted me with finding the right storage for me! Great customer! Highly recommended!

Reliable and convenient space very helpful and friendly staff.

Only complaint is the lack of notification on increases.

The manager was very pleasant and give me some excellent understanding.

Great self storage facility, never had any problems, great staff

One of the greatest places I’ve stored. Clean,secure and not pricey. A+++

I've experienced excellent customer service starting my first day with Mr. AJ who was patient, helpful, courteous & kind. Rare today to find just good old-fashion customer service. At the Cubesmart location off of Branch Avenue in Temple Hills, MD---you'll have a smooth experience with competent professionals who greet you with a smile & a friendly attitude, and they will help you figure out the best fit to meet your storage needs! Kudos to Team CubeSmart! Thank you! A Satisfied Customer

I rented a unit from CubeSmart and I must say that I got outstanding customer service from AJ McKinney and J Randall Linton these guys went above and beyond to make sure that my needs were met. I definitely recommend these guys because they really took the time to understand my needs

This was a great place that I found looking on Google. I had a horrible experience with a previous renter. Mice were in the storage unit. In the clothes brand new clothes poop everywhere it was really a mess. I'm glad this one has more inside unit.

The manager should have better people skills with her staff. On both my move in and my move out she chastised the young man in front of customers. I thought it was rude and unprofessional.

reason I left is the rent price kept going up too frequently

I didn’t like the price increase and I wasn’t there long. Also I’m covered on my own insurance for everything and I don’t like being forced to buy yours.

I rented a storage unit from Cube Smart 4 years ago, when my sister passed. I needed a place to store her belongings until I could decide what to do with them. Cube Smart is near my home. It is climate controlled and very clean. The staff members have ALWAYS been helpful and welcoming when I would go in for whatever reason - to pay my bill, to ask questions... When I first went there, the staff member took me around to look at several different sizes of units and helped me figure out which would be the right size for my needs, and he was right on point. The security is great!!! They have cameras watching all of the areas and floors at all times. I felt very safe when I had to go to my unit alone. I would definitely recommend this facility on Beech Road in Temple Hills to anyone needing a storage unit, from small to large. Thank you Cube Smart!!!

I love that the customer service was very helpful.

I had a great experience with this storage facility. Excellent customer service!

The staff at the storage unit I use are very personable, professional and knowledgeable. I really enjoy doing business with them.

Smooth process to rent a storage space! Great and friendly customer service. This is my second time renting a storage space from Cubesmart...well I'm a loyal customer whom appreciate excellent service.

The staff here was always friendly and professional and the location was clean. I would definitely recommend this CS location to anyone needing a storage facility.

cubesmart has been a wonderful experience in every aspect. they are kind and friendly at all times. they have been helpful and knowledgeable for all my needs and concerns.

I like the large space. It is great self storage facility.

Nice and clean a safe place easy to get to love the code you need to get in

These guys are great. Great facility, literally no hassle, always available to help. We had a unit for five years while we lived abroad, and we never had a single issue with our unit. Everything was kept perfectly safe, climate controlled, etc. Highly recommend.

love that my items are secure and safe and the staff is great

Restroom out of toilet paper most of time and when there is toilet paper,, the rolls are stuck and hard to turn.

I like the facility but am disappointed in the price increase without the justification clearly explained. Very disappointed.

I would use cubeSmart from now on and recommende to my friends of the great staff and management. The personal care was exceptional

I've used this location for an extended period of time. When I needed a smaller unit, it was a smooth transition. The customer service I received at the beginning of the rental period is the same - friendly, professional, and attentive.The facility is always clean, lighting works all of the time, and security measures have never failed. If anyone asks me, I will definitely recommend this location.

From the first day until the last, every single thing about this location has been awesome, easy breezy, friendly and convenient.

With all the problem i was going thru with my move, dealing with cube smart really made my life easier. The staff was very helpful and nice. The facility is in great shape and seems very secure.

Move in process was easy. Staff and customer service is great. They are really helpful. I recommend this facility.

I've only rented for a couple of months, but I've have no problems with the storage facility at all. Customer service is great, the facility is always clean, well lit, and secure. I would recommend the facility to friends.

It's convenient, clean and courteous. I feel safe. I have no problem with it.

The customer service reps are always extremely friendly.

Staff are very professional and friendly with clean units

The team was great and professional. They gave me all details regarding my rental. I was able to make an informed decision. Excellent team!

The employees have been very helpful when I have questions.

Every single person that works at this office is always so nice and cheerful

thanks for the great customer service and all was well

Amazing facility I would recommend them to anyone who needs extra space

Nice clean place to store your things! It's convenient, always well lit and very secure.

The General Manager, Monique is fabulous, curtesous, and articulate.

Love the people there they friendly kind and willing to help you in anything you need.

I came upon CubeSmart out of necessity. Had been storing my deceased daughter's items for years at Public Storage. When sprinkler burst, went through chaos trying to replace the few ruined items, but to no avail. Moreover, they didn't even offer me a new unit. Had to move. CubeSmart was a God send. The facility has consistently pleased me for almost two years. Love, love, love. Always clean. Always accessible. I have peace of mind in that my daughter's items are safe until I am ready to go through them. Thanks CubeSmart!

Only stored here for a short while, but so far so good. Definitely happy with the place so far, my only complaint is with the website and difficulty making a payment. I requested a new password be emailed and it took over a day to receive it. Had it been close to the due date, my payment would have been late.

The grounds are well-maintained, the security is top-notch, and the management overall have been wonderful.

I like the storage unit, just wondering why you keep raising the prices?? Doesn't make since!

I love my folks they do a Excellent jobs they deserve raised

Everything is good its been great im looking forward to continue with you

Customer service is outstanding! I am so glad that I picked this facility to utilize. Monique Rosier is always ready with a smile to assist me.

VERY PLEASED WITH THE WHOLE FACILITY AND THE 24 HOUR ACCESS

The facility had adequate security and near my resident.

Facility is very secure, clean, accessible and convenient.

The facility is clean, quiet, and climate-controlled. From my interactions, the customer representatives have always been professional and courteous.

awesome staff and great self storage facility !!!!!

I've been with CS for about two years and they not only give you a curtisy call, but they work with you.

I was actually moving my belongings from another storage facility. I found CubeSmart online and called for rates. The people that I spoke with on the phone, as well as in person were very helpful and friendly. The rate turned out to be much better than what I was paying, and I feel like my items are in a cleaner safer environment. I'd actually already made a reservation for a rental truck, but then found out that I could rent the CubeSmart truck for free!! I was actually late getting back, but the young lady that was there that evening was still very friendly and helpful. I have nothing but good things to say about my CubeSmart experience so far!

I have been with the Washington, DC Beech Rd Cubesmart location for over a year and they have always been very helpful with accommodating my needs. I am pleased with the company and their services.

CLEAN, SAFE CONVENIENT 24 HOUR ACCESS, GREAT CUSTOMER SERVICE

The storage is always clean however, Not enough hand carts/ or trucks. I would like to see a trash bin inside for costumers use.

Easy accessible storage facility, online account makes payments quick and simple. The staff is very friendly and helpful, they will even notify you if any issues arise. I have use CubeSmart services for a little over a year and I am very pleased with my experience!

I am always overwhelmingly pleased with the customer service that I receive from the team at my storage facility. Mr. Lyles and Ms. Russell always go the extra mile to make sure that my needs are meet. My interactions with the team are always pleasant (both in person and over the phone). I always end every transaction with a smile. Thanks CubeSmart Team!

When I first walked in , I said to my self this is where I want my belongings. Very clean, Very clean!!!!!!

The Facility is very Clean and the employees are very professional. They go ABOVE AND BEYOND!!

I am always pleased with customer service and the overall maintenance of this location. I have been a customer twice within the past 4 years and never have to worry about my items being safe and secure...

The representatives were extremely helpful and informative. I love the location of my unit and was pleased to find how clean the entire facility is. All appears to be well maintained. The storage facility is easy to access and appears to be well secured. The access hours are appreciated.

For short or long time storage needs, these units are clean, safe, and convenient. I am so happy they are in my community.

Cube Storage has been friendly, convenient and their customer service is above and beyond the call of duty. Thank you Cube Smart

The staff are very friendly, helpful and a good location

They flat out have the best service and they work hard to satisfy your needs. I run a Boys and Girls Club and we needed space at a great cost. They went above and beyond to search and see if a space was available for the right price so that we could continue to sponsor youth in the community. I can't thank Karen and Monique enough for the time that put in to help my club. Thank you