3 years ago
Great self storage facility
I've experienced great customer service here, from my first interaction when checking out the facilities and inquiring into storage space, to routine needs and questions on my rental unit. The staff have been responsive, helpful and easy to work with all around.
Overall this storage facility location is convenient to get to, and in a good spot that's central to a lot of the neighborhoods in Brooklyn. It also has decent security features and maintains good operating procedures. My only gripe is in relation to the units themselves. Because of a severe snowstorm, there happened to be a broken pipe which caused some water damage to my stuff. I was notified right away, but I wish this could have been prevented by having a concrete wall on the top of the upper level units, rather than a simple mesh net, which can also attract dust too. The staff worked with me to fix the issue, and luckily nothing was too badly damaged, but it was definitely annoying. Thankfully it seems to be okay now and my stuff is safe and in good hands.