December 3, 2018
Great experience dealing with all employees. All very helpful and friendly
November 15, 2018
I had a unit with Cubesmart for about 6 months. I had reserved the unit online, and everything about the process was very quick and easy. I left my items unattended for the entire 6 months without checking on them once since I was living out of state at the time. I didn't have any issues with theft or break-ins, and had peace of mind because the elevators are secure and there are lots of security cameras. The facilities were very clean and staff was friendly. The cost of my unit went up 15% after 6 months, so if you are looking for something more long term, look into doing a year-long contract at a set rate, or anticipate moderate rate increases over time. I would definitely recommend this Cubesmart location!
October 23, 2018
Everyone at my Cubesmart office on Atlantic Ave have always given me respect, they have also been very helpful and pleasant.
October 22, 2018
Excellent experience. Will recommend to anyone who needs a convenient and secure place for storage.
September 25, 2018
Everyone at the facility was nice and helpful. I only needed the unit for a few months and both setting up the account and closing the account were super easy. The only thing I'd change is the hours on Sunday--they are open (which is great), but i wish they were open later.
September 5, 2018
Everything with this location was excellent, especially their friendly and professional staff. Highly recommend!
August 27, 2018
Cubesmart made storing a breeze. In addition to the helpful and accessible customer service, I can't believe how clean and well kept the facility is!!
August 5, 2018
Met all my needs and had no issues! And the price was pretty good
July 17, 2018
For over four years in use of cubesmart as primary storage and receiving site for company materials I have been treated with courteous manner and professionalism beyond reproach. The facility is easily accessible and kept tidy. Great staff!
July 1, 2018
I have lived in Argentina for the last few years, so It hasn't been easy for me to manage my space in your Brooklyn facility. But one of your employees not only showed the competence and efficiency I expected when I rented that space, she showed a human sensibility rare today anywhere on earth. And she proved repeatedly to be immensely kind, thoughtful and considerate. I never wrote a customers service review before. I do it today because she deserves it. I will probably never meet Kenya Coulthurst, but this is my way to thank her.
June 25, 2018
The store manager Kenya was extremely helpful and informative. She made the process clear and smooth and efficient.
May 29, 2018
All good! Great people, great facility! Price was decent.
May 11, 2018
Kenya and Simone and all the staff at this facility are amazing and really go out of their way to provide excellent customer service.
April 24, 2018
I chose CubeSmart Storage because of the convenient location. But I stayed with it because of the cleanliness and ease of accessing my storage unit. The security measures are impressive. Entering the elevator leading to our unit is easy, but unless you know the code to punch in on the board you won't be going anywhere. And once the elevator door does open on your unit's floor you see well-lighted wide hallways. The place is very clean too. My family will use CubeSmart the next time we need to store anything.
April 17, 2018
Loved this storage : clean, well manages, new and nice looking facilities. The staff members were particularly helpful and atttantive. Thank you 900 Atlantic Av Cube Smart team!
March 29, 2018
Everyone has been very helpful and pleasant. They assisted me to find the best option that was not only affordable but would accommodate my needs
March 21, 2018
The staff was always friendly and helpful, the place was always clean with a sufficient number of carts and ladders available. Access was never a problem. Rates were reasonable.
February 23, 2018
The storage price continues to rise, but the facility never seemed to get cleaned. Carpets have the tendency to become dirty and every time I come to the Facility the same stains and dirt are present. Also in the City that Never sleeps closing at 8:00 p.m. is not going to do. You should consider closing at a firmer time such as 10:00 p.m. Other than that the storage facility is safe and easy to enter so people can handle their business.
January 2, 2018
The customer service received is always friendly and helpful. The staff go above and beyond to ensure you are satisfied.
October 31, 2017
Excellent storage facility great customer service.
February 24, 2017
Very nice and helpful staff. Nice and clean storage facility.
October 25, 2016
Friendly staff. Very thorough with providing you with all of the information needed. Saw me immediately on short notice. Very clean establishment.
September 28, 2016
The attendants at the front desk-specifically the Manager-are extremely helpful, patient and professional. Very attentive and care about the customers and the facility. Thank you!
September 9, 2016
you've been good to us and our belongings. Thank you
June 27, 2016
Ms. Zakiya is the best at this store. love her customer service
June 24, 2016
So far I have no complaints! The storage has good service and is very clean.
May 30, 2016
It has more than kept it's promise regarding the cleanliness and security. I am very happy - as these were my primary concerns. I just need longer hours at least a couple week nights. I am always pressed to get there before closing.
May 2, 2016
I think this is a fantastic self storage operation, because not only are the units clean, but the staff members- are friendly, professional and helpful. Zakia Alexis assisted me in securing a new unit and she was positively amazing!
April 8, 2016
They employees at the front desk made everything so simple and easy to understand and walked me through the steps and paperwork, and as someone who has never done this before it was amazingly helpful. They not only helped me choose the right size storage unit, they also picked the most affordable that worked best with my budget. Clean, well lit AND great staff? It doesn't get better than CubeSmart on Atlantic Ave in Brooklyn, NY.
March 29, 2016
Service was wonderful the telephone response was quick accurate and all the information was helpful when I got to locatio. The team at the site what's courteous and very professional I would recommend this place to anyone.
January 29, 2016
Senee was so accommodating with my storage needs. I had a last minute move and Senee walked me through the process and put my mind at ease. I wasn't sure of the size unit I needed and she walked me through the facility showing me a variety of units. Thank you for your great service. I would definitely recommend this location to others.
November 25, 2015
Mr Vega and Heather were both extremely helpful, and offered wonderful customer service. I can't wait to start doing business with CubeSmart because of their outstanding delivery of services.
October 13, 2015
I've received the best customer service by manager Marielle A, she was very considerate in helping me in a last minute situation. The branch was about to close down and I contacted customer care and they set up a reservation for me. To store my belonging in the storage 20 minutes before the closing time. I could tell the staff was ready to go but they put themselves in my situation and helped me the best way they can. Another staff member by the name of Wayne H was very helpful with loading up my furniture and escorting me to my designated storage unit. I am very thankful to be assisted by individuals on their professional level. Little did Marielle know she really helped me out, cube storage was my only result in a short time notice. And they exceeded the service that I feel that I am entitled to as a customer. I highly recommend if you have any issues to see Marielle she will do her best to assist you in a timely manner.
October 1, 2015
Convenient, clean, comfortable, and affordable storage facility.
September 24, 2015
NOT CRAZY ABOUT ALL THE FEES DEPENDING ON WHETHER I USE MY CREDIT/DEBIT CARDS OR PAYING ON LINE......
January 30, 2015
i set-up auto pay for my acct in nov of 2014; the payments were NOT deducted in Dec and Jan and i was charged a late fee of $20 both times. Therep was unable to figure out why the system was not deducting my payments.. and the late fees were NOT refunded to me!!!! Hopefully the problem is fixed! The Reps have been really friendly, which is good but this experience has been horrible!
January 4, 2015
Need 24/7 Live support chat Line and also a quick payment login ,have something like a western union or Paypal, I was over charged for a Fee of $110 USD for a Fee Auction ??? Like why would i want t to pay the storage place to sell my items ???
December 29, 2014
Today was my first day but it was hassle free and looks like it will be the perfect solution to being a traveling SLP!
November 1, 2014
I had a rush move and couldn't find any place last minute to store belongings. Last resort was cubesmart and I was not disappointed. They were fast to sign me up and very efficient and quick to give me the needed space for my items. I just love these guys!
October 23, 2014
The facility is clean and the staff if really helpful.
July 2, 2014
great experience overall, they really make storage easy
June 25, 2014
I've had my share of storage units all over the country and for the location and building layout, it is as convenient as storage units in the middle of Brooklyn go. It is probably the cleanest and driest place I've stored things. Never seen signs of pests or mold. I am comfortable storing temperature-sensitive things there. They keep it at an acceptable temp. The environment there is rather nice, actually. I have found myself there spending a couple hours going through my things and sorting. While you're there, you can get comfortable, listen to their often entertaining radio blasting through the speaker. My fellow cubemates seem friendly too. Everyone says hi and how are you and stuff (kinda rare in the city). Very secure too. Safe and well-lit. Cameras all over. I can usually get a parking spot in their protected unloading area and if not there, right in front or around the corner from the bldg. Staff is friendly and everyone generally seems to do a good job and the tenants appreciate it.