February 23, 2018
The storage price continues to rise, but the facility never seemed to get cleaned. Carpets have the tendency to become dirty and every time I come to the Facility the same stains and dirt are present. Also in the City that Never sleeps closing at 8:00 p.m. is not going to do. You should consider closing at a firmer time such as 10:00 p.m. Other than that the storage facility is safe and easy to enter so people can handle their business.
January 2, 2018
The customer service received is always friendly and helpful. The staff go above and beyond to ensure you are satisfied.
October 31, 2017
Excellent storage facility great customer service.
February 24, 2017
Very nice and helpful staff. Nice and clean storage facility.
October 25, 2016
Friendly staff. Very thorough with providing you with all of the information needed. Saw me immediately on short notice. Very clean establishment.
September 28, 2016
The attendants at the front desk-specifically the Manager-are extremely helpful, patient and professional. Very attentive and care about the customers and the facility. Thank you!
September 9, 2016
you've been good to us and our belongings. Thank you
June 27, 2016
Ms. Zakiya is the best at this store. love her customer service
June 24, 2016
So far I have no complaints! The storage has good service and is very clean.
May 30, 2016
It has more than kept it's promise regarding the cleanliness and security. I am very happy - as these were my primary concerns. I just need longer hours at least a couple week nights. I am always pressed to get there before closing.
May 2, 2016
I think this is a fantastic self storage operation, because not only are the units clean, but the staff members- are friendly, professional and helpful. Zakia Alexis assisted me in securing a new unit and she was positively amazing!
April 8, 2016
They employees at the front desk made everything so simple and easy to understand and walked me through the steps and paperwork, and as someone who has never done this before it was amazingly helpful. They not only helped me choose the right size storage unit, they also picked the most affordable that worked best with my budget. Clean, well lit AND great staff? It doesn't get better than CubeSmart on Atlantic Ave in Brooklyn, NY.
March 29, 2016
Service was wonderful the telephone response was quick accurate and all the information was helpful when I got to locatio. The team at the site what's courteous and very professional I would recommend this place to anyone.
January 29, 2016
Senee was so accommodating with my storage needs. I had a last minute move and Senee walked me through the process and put my mind at ease. I wasn't sure of the size unit I needed and she walked me through the facility showing me a variety of units. Thank you for your great service. I would definitely recommend this location to others.
November 25, 2015
Mr Vega and Heather were both extremely helpful, and offered wonderful customer service. I can't wait to start doing business with CubeSmart because of their outstanding delivery of services.
October 13, 2015
I've received the best customer service by manager Marielle A, she was very considerate in helping me in a last minute situation. The branch was about to close down and I contacted customer care and they set up a reservation for me. To store my belonging in the storage 20 minutes before the closing time. I could tell the staff was ready to go but they put themselves in my situation and helped me the best way they can. Another staff member by the name of Wayne H was very helpful with loading up my furniture and escorting me to my designated storage unit. I am very thankful to be assisted by individuals on their professional level. Little did Marielle know she really helped me out, cube storage was my only result in a short time notice. And they exceeded the service that I feel that I am entitled to as a customer. I highly recommend if you have any issues to see Marielle she will do her best to assist you in a timely manner.
October 1, 2015
Convenient, clean, comfortable, and affordable storage facility.
September 24, 2015
NOT CRAZY ABOUT ALL THE FEES DEPENDING ON WHETHER I USE MY CREDIT/DEBIT CARDS OR PAYING ON LINE......
January 30, 2015
i set-up auto pay for my acct in nov of 2014; the payments were NOT deducted in Dec and Jan and i was charged a late fee of $20 both times. Therep was unable to figure out why the system was not deducting my payments.. and the late fees were NOT refunded to me!!!! Hopefully the problem is fixed! The Reps have been really friendly, which is good but this experience has been horrible!
January 4, 2015
Need 24/7 Live support chat Line and also a quick payment login ,have something like a western union or Paypal, I was over charged for a Fee of $110 USD for a Fee Auction ??? Like why would i want t to pay the storage place to sell my items ???
December 29, 2014
Today was my first day but it was hassle free and looks like it will be the perfect solution to being a traveling SLP!
November 1, 2014
I had a rush move and couldn't find any place last minute to store belongings. Last resort was cubesmart and I was not disappointed. They were fast to sign me up and very efficient and quick to give me the needed space for my items. I just love these guys!
October 23, 2014
The facility is clean and the staff if really helpful.
July 2, 2014
great experience overall, they really make storage easy
June 25, 2014
I've had my share of storage units all over the country and for the location and building layout, it is as convenient as storage units in the middle of Brooklyn go. It is probably the cleanest and driest place I've stored things. Never seen signs of pests or mold. I am comfortable storing temperature-sensitive things there. They keep it at an acceptable temp. The environment there is rather nice, actually. I have found myself there spending a couple hours going through my things and sorting. While you're there, you can get comfortable, listen to their often entertaining radio blasting through the speaker. My fellow cubemates seem friendly too. Everyone says hi and how are you and stuff (kinda rare in the city). Very secure too. Safe and well-lit. Cameras all over. I can usually get a parking spot in their protected unloading area and if not there, right in front or around the corner from the bldg. Staff is friendly and everyone generally seems to do a good job and the tenants appreciate it.