May 13, 2018
I was just sizing down to a smaller unit! LAROB is a great manager and keeps the place clean and tidy
October 20, 2017
We moved out of a 3300 square foot home on the East coast and decided to live in our condo in CA until we decided on something different. Both Karen and Marn were extremely helpful by telephone and then in person. Each time I go over to the storage units they continue to help in any way they can. We needed to store a large amount of boxes that I need to go through and determine what is important and necessary to keep. Everything fit into one large storage unit, but gave me no room to work, so I rented the storage unit right next to the first one for some work space. I was disappointed that instead of a discount for renting two large storage units I was charged $60 more for the second one. I came in one day to find the roof had leaked and a few of the boxes were ruined. Karen was very helpful and told me what to do to get reimbursement (It turned out they had fixed the roof, but the area over my unit sprung a new leak.). The only problem is that because most of my stored items are important family writing, photos, keepsakes, but they have no monetary value. It made me just a bit uncomfortable that I could lose important things before I can afford to replace every box with plastic boxes.
August 24, 2017
Very clean facility and the staff provide great customer service. Very cool security system alerts staff when a unit is opened without the owner present. I feel that my items are very safe. Only downside is that the indoor units have no vehicle access directly to the unit, but they have a cart on wheels available for use. Love this place!
June 23, 2017
I have been a customer for several years and my experience has been extremely positive! The staff is so helpful and friendly. The place is immaculate! And, we've been very satisfied with the security!
May 5, 2017
I really enjoy having two storage unit and I think that the people who are most often there, have great customer service values. I enjoy using this facility and feel safe and sleep soundly knowing that my possessions are well taken care of
December 5, 2016
Will miss Karen and Marn when I finally move into my new home. They have both been the best of the best. Knowledgeable about the units and keeping the whole place beautifully maintained while always pleasant to interact with. Thank you both for making this stressful time more manageable.
August 24, 2016
This is a great facility. I love the climate controlled area and the variety of sizes that they offer. The staff is fantastic and they greet you with a smile. They are very courteous and are always willing to help.
June 26, 2016
Everyone who works there are very nice. The facility is clean and I like their office hours.
October 31, 2015
I had a great experience storing some of my valuables here. Mern was always cheerful and seemed to remember me even after I hadn't been in there for a while. The place is super clean as well. One time, I accidentally left my lock unlocked and they called me immediately to let me know. I would definitely recommend it to a friend.
March 15, 2015
This storsmart is a well lighted, clean facility..
March 9, 2015
The facility has the right size for all self storage needs. It is very convenient, secure and squeaky clean! The staff was patient, informative and went out of their way to insure my experience was the best possible. A good choice indeed!
February 24, 2015
Above and beyond service. We could not ask for better Service. Karen Sheppard and Marn Saeteurn have been very knowledgeable and kind when we have asked for help or additional information regarding cubesmart policies and pricing.A+ service