4 years ago
We have had our SECOND self storage unit with Cubesmart, for several YEARS now. We've been with them since they were Dysart Mini Storage, in 2012.
The customer service is great. The staff, usually the on-site manager, returns our voicemail calls promptly. The manager, Amy, is great too. She is professional, courteous and friendly. Amy has also worked with us, seasoned customers, a couple of times, when we needed a little help with paying our rent on time. I believe that that is unheard of in the self storage business, once you are scheduled to go to auction. So we greatly appreciate the assistance, when we needed it most. It came as such a relief! We are grateful.
We've never had a security issue, even when our space was accidentally left without a lock on it! Our unlocked space was also overlooked by the Cubesmart staff, and was without a padlock, for two whole weeks! No problems at all.
I'd say that we are quite pleased with the services we receive at Cubesmart and give them a 5-Star rating.