August 2, 2017
Clean, climate controlled storage at a better price than we found elsewhere. Office staff was knowledgeable and friendly. Moving is a hassle, but storing our stuff here has made it more bearable!
July 25, 2017
wonderful facility and great staff. Location is always clean.
July 17, 2017
Both the young lady working the desk and her rotating district manager were very kind, professional, smiled a lot, good sense of humor and worked with me on taking care of a situation to my satisfaction. I give them a lot of credit- they're good people and have done a wonderful job with improving the facility in the past two-and-a-half years
April 20, 2017
The automated features like trying to make payments by either phone-pay or internet-pay nickel and dime you with a "convenience fee". (in fairness, they do allow for auto-pay which helps a bit. the online account given me by the store/location left it impossible to log on. a fruit loop between "you are already registered, log-in", and "you need to register to use this" causing me to call the excellent customer service.
June 22, 2016
I found CubeSmart online and made a reservation. The process was pretty simple when I got there, but what was really great was the service I got from Mela! She was incredibly friendly, polite, and professional... not to mention thorough. She walked me through everything, made it all simple and made sure I got all the information I needed to get into my unit, maintain my account / pay my bills. I reached out to her via email following my visit to make an adjustment and she was prompt with her response and had handled everything. My unit had some debris in it, but she was quick to get a broom and clean it out for me. The first time I went to my unit after packing it, I was helped by a gentleman who was just as nice as Mela. To me, this is the difference maker in keeping my business these days. Thanks Mela!
April 12, 2016
We have rented our storage unit for about 10 months now. Still extremely happy with every part of this experience! They are serious about good customer service. Keep up the great work!
February 10, 2016
Excellent customer service! Units are big and clean. We are completely confident that our things are safe. Currently remodeling but service has not diminished one bit. Would recommend to everyone!
November 17, 2015
We've had our unit for about five months now. This month, I forgot to make the payment. They called me to remind me!! No automatic late fee, no nasty collections! Simply a very friendly reminder to make the payment before the fee was added. Who does that? Keep up the great work and I will keep telling everyone what a great place this is to do business with! Thanks
September 15, 2015
I've had my unit for several months now. This month, I forgot to make my payment. A staff member CALLED ME to remind me that the payment was due. They wanted to be sure that I got the payment in before a late charge was added!! Who does this?! What other company do you deal with that makes sure you DON'T get a late charge? Just another example of their great service.