June 15, 2020
I would like to acknowledge the excellent customer service at this location. They are above and beyond friendly and helpful and most importantly: PATIENT (as a customer who always has a lot of questions, I know that I can be annoying!)
May 27, 2020
currently in difficult times with timely payments and they are working with me on that and that's a tremendous help in these days and times
May 15, 2020
Very happy with the setup. Big help during a crazy pandemic move.
April 27, 2020
renting a unit was easy and convenient despite the challenging times. Facility is very clean
April 21, 2020
The staff at Cube Smart were the only saving grace in an otherwise nightmare move from LA to Brooklyn. They were beyond courteous and accommodating. If I could give them 20 stars, I would.
April 11, 2020
I first came to the CubeSmart site at 337 3rd Ave when I was in transit from Brooklyn, Carroll Gardens to Arverne Queens and it was convenient for me while I still lived in Brooklyn. Although I live in Arverne now I still prefer to store my things at this particular CubeSmart site. Every customer service representative at this site that I have in countered have been courteous, helpful and always pleasant. The prices are a bit steep for my budget but I wouldn’t trust my valuables in any other place. Thank you for your excellent service.
January 27, 2020
Alize helped us find the right-sized unit for our needs and within our budget. The cost is great and we're super happy with the outcome.
December 2, 2019
Great location, great and friendly staff! Sanddy helped me with the info and registration was easy. Thanks!
November 30, 2019
Branson was extremely helpful and was able to throughly answer all of our questions. Getting into a storage unit took less than 30 minutes. It was a great experience. We should have done this years ago.
September 8, 2019
I have been working with this storage space for 3 years now. Haven't had any major issues. It would be great if they had later hours. They open at 9am and close at 8pm. It would be great if they closed more like 10pm or midnight. It would also be awesome if they would receive packages and put them in the storage unit if requested. Other than that, folks there have been helpful. I may look for another comapany with more services and longer hours next year tho.
September 6, 2019
The people are really nice and it was easy to set things up.
May 23, 2019
The staff are courteous and professional. A special thanks goes to Brandon for his help and hard work with my unit!
March 20, 2019
No comments don’t understand the on the phone payment information
December 14, 2018
If your prices wouldn't keep going up so much every few months I would like you more
December 1, 2018
I’d recommend this storage facility. The staff is friendly and helpful.
November 20, 2018
The facility is good. The staff is very polite and responsive. The facility is clean and secure. The downside is that they often jack the price up shortly after you occupy the unit.
October 29, 2018
ZaZa, the customer service rep, was wonderful to deal with - very helpful, patient, and accommodating!
October 1, 2018
This facility is clean, secured and well-located. The staff is attentive and the entire process was easy and convenient.
September 26, 2018
The people were great and helpful... The place was clean and convenient.
September 20, 2018
This is a pretty new facility so everything is clean and neat. The staff is always friendly and accommodating. My only quibble is that prices here are not a bargain but they aren’t anywhere else.
September 11, 2018
My job is transferring me to another city and I would remain with cubeart otherwise.
September 9, 2018
the space is very nice, clean and very well maintained
August 21, 2018
This is a really nice facility - clean, well-lit, carts available for moving your stuff in and out, ample parking. I've been renting a cube at this place for a few years and I finally got rid of some of my stuff, so was able to move to a smaller cube. The mangers in the office have always been friendly and very helpful, but especially this time - my new cube was on a different floor from my old one, so they were great about helping me with the logistics of the security code on the elevator.
August 19, 2018
We've been using this storage facility for the past five years and loved our little storage unit. It was clean, building was well maintained and it surprisingly fit quite a lot of our stuff. We'd probably still be there if it weren't for the rise in cost. Also, because we had moved, we needed storage closer to home. Other than that, never had any issues using the facility. Canceling was also very easy as you can do it online. However, just beware that you have to give a 10 day notice and if you've paid for the month and are going to move out sooner, you will not receive a refund for the unused portion. You should always confirm the terms with them obviously as it may change.
July 9, 2018
The manager at this location is great. Very helpful and great customer service!
June 3, 2018
I was not expecting an increase in the rent after just a couple month of renting there,
May 28, 2018
I use the storage for my business and it has been amazing! The customer service has been outstanding, it’s clean, never any problems as far as safety or anything else, and an all around fabulous facility. I moved so it’s not as close as it used to be but everyone at this location is so awesome I didn’t want to leave! So thanks guys for making my experience the best it can be!
May 26, 2018
This place is great. The staff are lovely- so helpful, so friendly, so easy to work with. The facility itself is flawless. Sparkling clean, easy to access and very safe.
May 21, 2018
I'm highly pleased with the maintenance of the building and the services provided. Looking forward to continuing to do business with you. Keep up the great work!
May 16, 2018
Staff friendly and helpful. Facility clean, easy to access, and secure.
May 15, 2018
Very nice, clean, easy to access. Von was very helpful with setting up my account - he's great!
May 4, 2018
Nothing about my interactions with the staff could have been better, be it in person or on the phone. Every one of them was friendly, attentive and extremely professional in every encounter I had with them. They never failed to say hello and smile every time I walked in the door. I simply cannot say enough good things about your staff there. A staff that's that good is not only attributable to the individual personalities of the members, it's a reflection on their leadership's commitment to being the best. Your staff there is a credit to your facility and their management. Good job all.
March 12, 2018
This location has the best staff. They are always making sure they’ve answered every question or concern I have.
March 7, 2018
Close to my office, great hours, super clean. Happy with my storage.
March 5, 2018
Easy move in/out, pretty clean place. Employees were friendly. Prices seemed a bit steep - but i never stored my stuff somewhere else. This was my dad's storage unit, between leaving his home here in NY, and finding a new home elsewhere. It served the purpose we needed adequately.
January 28, 2018
I had been here since this location opened. Great staff always. Super clean and always comfortable to come to. Bright and cheery, not dark and depressing. I always was treated fairly, and felt management ran this place at the best level possible. Customer service, at its best. Thanks.
August 29, 2017
They make me feel my stuff is well taken care of bec2tgey take care of me.
August 11, 2017
I have been a cubesmart customer for 5+ years. Regardless of whom you have the pleasure of speaking with, whether by phone or in person the customer service is excellent. Cubesmart has maintained consistency through providing customers (me) with prompt, reliable and professional service. The agents are knowledgeable and courteous. -Happy & Loyal Customer
June 29, 2017
The staff were great. My only complaint is having to get 8 feet off the ground to get to my unit. Especially when, in my opinion, the ladders are not quite high enough.
June 25, 2017
Very clean and always helpful. customer service is great.
February 3, 2017
Very pricey but great. First month free ain't really free you have to pay a lot of fees.
December 13, 2016
From reception desk every time I come in I get a great smile and welcoming word,if I need help ,I get it as soon as I need, the place is safe and clean perfectly organised by the manager and her lovely team ! Aline
September 6, 2016
Our inventory is stored here and we've always found the halls to be clean and well-lit.
August 18, 2016
Von the customer rep at the front desk is so helpful. Always has a smile on his face, love that
August 3, 2016
This is a great option for storage. It is convenient , very clean and secure.
June 22, 2016
Staff is always willing to help. Place is very clean and air quality is great.
June 9, 2016
Great storage! I love it! Good job! Kept everything safe and nice
May 20, 2016
I just would like to say that this location is by far one of the most cleanest, convenient and friendly places I've stored my things at. Everyone here is always nice and outgoing and they always provide the most efficient and courteous service. My cube is on the first floor and they always make sure to leave the door held open for me. Latoya the general manager always goes above and beyond to help me and she even helps me load my car sometimes with deliveries I may have. The whole team is awesome, especially Latoya and I wouldn't dare store anywhere else. Excellent service !!!!!!!
May 2, 2016
Very friendly & caring. Timely resolve of customer confusion. Curtious and respect of time and frustrations of customer. Upbeat personalities while treating each step with urgency and precise execution. A very pleasant as the customer. I feel that my treasures are safe and treated with a value in harmony with my heart. Thank! Special thank to Jeanette, Melissa's daughter, smile. She was truly refreshing, patient and so kind.
March 31, 2016
I resent your prior raise in the rates on short notice.
March 11, 2016
This location is very well managed the price of the units are good as well as the work crew.the management is very professional and everyone that works their gets promoted and progresses. Olga, latoya, salonge,John and Andrea are well respected people rent from this branch. .
January 7, 2016
Ms. U. R. graciously answered all my questions completely and was most kind and friendly at all times. She performed and conducted herself in a highly professional manner, favorable to customer service. She must be an asset to the firm and should grow well within your company.
May 9, 2015
At the phone and desk they aren't champion of smiles, but everyone is polite, and discreet. The place is really clean, and safe. Additionally when I need a hand to put an heavy bag atop of my 5x5 storage place, a really nice worker helped me. 5 starts to him and to CubeSmart location on 3rd Avenue, Brooklyn, NY!
May 1, 2015
This is the best storage facility. I had a problem with another place and they were so helpful.
February 23, 2015
Staff was great! They were super friendly and very accomodating. The storage facility was also very clean and well kept. The only complaint I would really have is that the security on the elevator shafts is a bit over the top- the doors close extremely fast and if you do not enter your code information in a timely fashion you can't move the elevator. Other than that, extremely happy so far!
December 9, 2014
Every time I need to get my things, they are attentive, with great music playing and clean bright environment.