April 26, 2019
The facility is conveniently located. Clean as well. Staff is friendly. Happy with the space as well. Safe secure storage area.
April 8, 2019
Competitive prices and ease of use. The staff was great and the facilty was clean, secure and easy to access.
February 23, 2019
Well managed, clean, convienant and safe facility.
January 26, 2019
the staff calls customer for reminders of late payment or security breach. great place for storage.
January 23, 2019
Since the day I came I was assisted in such a professional manner and helped me with all I needed! amazingly great!
January 16, 2019
Fast clean affordable near train very professional answered all questions thank you
November 24, 2018
The staff are very helpful, the facility is always clean, and it was very easy to access my belongings.
November 4, 2018
Sara, your awesome representative was the best! She helped us throughout transition. She was very informative, patient and always with a smile! We look forward to continue our business with Cubesmart. Thank you Sara!
November 1, 2018
excellence customer service,great location,great price
October 21, 2018
This is a clean, safe storage facility and everyone on staff are so helpful, knowledgable, and charming! They are the embodiment of superb customer service.
October 14, 2018
Very excellent service today by Carlos Easy access to the place where I live . My co- worker recommended me to ur place and I like itt. I can recommend ur place to my friends and coworkers .
October 2, 2018
It was good service i Recommed it ! I liked the storage
September 17, 2018
the spaces are very clean the ease of the sites is very comfortable the only thing that seems to me is the price a bit high but of rest all good
August 28, 2018
Very good services y big placeI am very happy with the service it is a very safe place it is very close to getting there
August 8, 2018
Sarah, the person I initially spoke with at CubeSmart made a tough move all so easy! Friendly smile, knowledgeable customer service and a wizard with CubeSmart financials. I had planned to “shop around” but having Sarah assist me and showing me great options that CubeSmart could offer I was sold and signed up immediately! Thank you Sarah!
May 28, 2018
I tried before different facility but this one I love strongly recommend to anyone
April 2, 2018
Service should be more consistent. Certain associates provided great service, and others much less so!
March 14, 2018
The facility is very convenient, secure and clean. For added security the main gate of woodside location has to be fixed. I noticed it remained open during off hours.
March 13, 2018
Very clean and organized business. Customer support was informative and professionals.
March 2, 2018
The day I went in to rent space I was given a discount that saved me over $100! The space is nice and clean and the employees are helpful. So helpful that one night after I finished putting my things into storage, my car battery died on me (I may or may not had left the lights on) and a young lady by the name of Larissa was extremely helpful in getting someone to come help jump start my car. She went above and beyond to provide service for me even though it was outside of storage facility. I will forever be grateful for that!
March 1, 2018
Storage is clean and secured but each storage unit estimated area is less than you will get. I supposed to have 8"x10" so 80 sqfeet but without any columns inside it was just 63 sqfeet. Price unfortunately is very high I paid for 8"x10" unit $273 ( and it was just 63 sqfeet not even 80 sqfeet)
March 1, 2018
The people at the desk are very friendly. I just moved to a smaller unit in the same facility.
February 20, 2018
excellent customer services. great help for me.. very helpfull. glad that found a storage and people that care
February 16, 2018
Great place to store our unwanted stuff. Safe and secure.
February 5, 2018
The facilities are clean, ease of access for customers and reception area is clean and well attended
January 30, 2018
Ms L valle Help me when I first arrived. She was very professional. I felt that she really took great care of my concerns. She explained everything about the hours of operation and the security of the facility.. I am very pleased with her service.
January 30, 2018
Perfect location for me. It’s always super clean. I took one star off because all though business hours are till 7, you pretty much have to be wrapped up by 5:30. Other than that, I’m happy with my stuff’s home.
January 29, 2018
Your lady’s at the desk are the best they made the the hole ordeal great
January 23, 2018
This CubeSmart location was convenient, clean, safe and is operated by a helpful and friendly staff (especially Dominique Williams!). I had items stored here for 3 years and experienced zero problems. (Which is WAY more than I can say for the other storage spaces I've used in the past.)
January 22, 2018
Excellent service , very clean , best security , I recommend
January 5, 2018
Great place very good customer service. Lovly people n sae with syorage unit.
December 28, 2017
GREAT AND EXCELLENT SERVICE CUSTOMER SERVICE IS ALWAYS AVAILABLE
December 1, 2017
ONCE THESE STORAGE PLACES HAVE YOUR BUSINESS, THEY CONSISTENTLY RAISE YOUR RENT, EVERY YEAR. THEY KNOW THEY HAVE YOU OVER A BARREL, BET. A ROCK & A HARD PLACE, ETC. MOVING IS NOT EASY, IT'S EXPENSIVE, LABOR INTENSIVE, ETC. SO THEY RAISE YOUR RENT KNOWING THAT YOUR PROBABLY NOT LIKELY TO MOVE YOUR STORED POSSESSIONS BECAUSE IF YOUR CIRCUMSTANCES WERE BETTER YOU WOULDN'T NEED THEIR SERVICES ANYWAY. I FEEL SO TRAPPED . . .
October 27, 2017
needs more lights on storage unit. and climate control stability. but a great storage place
September 20, 2017
I am very happy with my location and access to my storage room. Unfortunately, in a year I have gone from paying $145 to $232. I need to downsize and eventually move out because it is getting very expensive. The worst part is there is no notification until it occurs. I have questions and I am bounced from customer service to location manager. It is very disappointing because I am happy with everything else. Meylin
August 31, 2017
Friendly faces, great customer service! Always clean and tidy!
March 31, 2017
Very pleasant store manager and staff. Very secure premises and accessible.
March 10, 2017
Very good in customer service, cleanliness, very important the security it's great.
February 26, 2017
I recommend this place to store all your belongings
November 18, 2016
Cindy was my store contact at this location and she was 100% on point with helping me sort through my options. I came to CubeSmart in duress after circumstances forced an unexpected move on me. Believe me with such a life disruption, it was such a relief to have Cindy and a staff that was so warm, friendly, and eager to provide a measure of relief with where to put my belongings on such short notice. It's the seemingly small things like this that make big life problems more manageable. My only complaint is how inconvenient the hours are, I couldn't access my things when my job hours permitted. Thank you.
October 9, 2016
We've never had to go to storage before, your manager at your 6604 location, Larissa Valle made our first experiance wonderfully easy and helped us with everything. Thank you
September 12, 2016
Very convinient for every body in the family and very clean
July 21, 2016
No too convenient due to closing hours because people's work schedules
June 28, 2016
I own a moving company and have been to many storage facilities all over the country, not just here in NY, and this is one of the best facilities I have seen. Everything from the friendly effective staff there to the cleanliness of the facility itself. If I could give more than 5 stars I would.
June 24, 2016
1. Excellent customer service. They corrected a problem swiftly without a run around. 2. They keep the facility area very clean especially the restroom.
June 23, 2016
Had some questions regarding latest rate increase and Sophie explained and got an adjustment in a very timely manner. I've been a customer for a while now and always received very good service .
July 31, 2015
I give them a top rating always on point with everything they do.So happy that I chose this place to have my business in
June 3, 2015
I love the staff I love the music I love the carpet I love cleanliness Never had a problem getting a cart. So helpful and friendly. Temperature perfect Manager great I was worried when it change owners no need to worry.
June 1, 2015
The staff and facilities are excellent. They offered clear information and tips on storing our things. We would recommend them highly!!
April 26, 2015
Amazing personnels- not only are they super friendly but also very clear on the procedure and make every step hassle free. I am impressed how clean the storage units are as well. Extremely safe, easy to get to, and climate controlled. Will definitely be coming back to them if I need storage again.
February 28, 2015
I do not like your system of me having to go to facility due to I got a new credit card number and have to go personally to present it. I was in vacation and also do not reside close to facility and is difficult to get there. In this day and age of electronic transactions, internet, etc and also telephones and text, why do I have to go there personally?
February 5, 2015
One word: Wendy. Let me elaborate, Wendy works at the 33-24 Woodside Avenue location. She’s a human template on how to effectively manage a business whilst also catering effectively to the needs of customers. I was considering a move to another facility that was closer to the #7 train (purely a logistical move as I live closer to the # 7). However, I stayed put knowing the downside of “No Wendy” would far outweigh the upside of geography. Wendy calls me up when my check comes in and she’s always very capable when I have any questions or issues. She sat down with pen and paper recently with me to figure out a move from a smaller unit to a bigger unit. My math is lacking (lol), so having Wendy break it down and explain the logistics of such a transfer was so helpful. I’ve also witnessed Wendy interacting with other customers and she always courteous and supremely capable. I do also rent a storage unit at another facility (not Cubesmart) and I’m in the process of moving everything into “Wendy’s Cubesmart”. The other facility is impersonal and a total drudge every time I interact with the staff...dealing with Wendy is like a breath of fresh air! Kudos to Cindy as well..she’s been very capable in my interactions with her on the phone.
December 26, 2014
Very clean, and the staff is quite helpful. You need a password to get into the facility and into the elevator, so, one feels that your belongings are safe.. You can purchase packing supplies, which helps when your belongings need to be repacked. Two drawbacks: they do charge to use their dumpster, and they raise the storage rental fees every year. Other rental storage units that I have used in the passed would raise the rental fees every 3-4 years, not yearly.