April 18, 2019
Everyone is always super helpful! The location is convenient as well.
December 17, 2018
I've been a customer here for several years and have always been treated good and the service is top notch. Would recommend anytime!
October 23, 2018
Tonya was prompt, informative and very professional
August 28, 2018
Great facility! Only complaint is the rest room. It used to be cleaned daily. It's now dirty most of the time.
August 15, 2018
I've been a customer for a long time now but I needed a slightly bigger storage space and the young lady at the front desk was so helpful and friendly as well as professional, I appreciate her help it really made the transition easier! I originally planned on moving my things to a storage that was closer to my new apartment but CubeSmart made it so easy I decided to stay.
August 14, 2018
Thanks for you service The people work is really good
July 30, 2018
I had to have 24/7 access and they allowed for it.
July 28, 2018
Great storage facilit. Very good with the customer
July 12, 2018
Very safe and secure place, don't have to worry about anything this palce is also nice and clean
June 13, 2018
I loved my storage experience with this facility. Even though I was running late, they stayed after hours to accommodate me. It was very clean and easy to access as well. Definitely would return if I ever need another unit.
May 23, 2018
Because of the actions of an employee today, any time I need storage, I will use Cubesmart is they are anywhere nearby. I was moving today and I just got done driving 40 minutes in a 25’ UHaul and I arrive at my storage and I come to the realization of something terrifying: I forgot my keys. And of course, it’s not s simple lock you can just use bolt cutters on... it’s a disk lock... I’m getting charged per mile on the truck and the people who are helping me move are on the way to meet me. I walked to the office and told Andrea the details and she basically said “I’ll make it happen for you.” She shows up 5 minutes later with a grinder... all I could do was keep apologizing to this amazing 90 pound woman who had never used a grinder before who was saving the day for me. The grinder wheel broke and I thought we were done. Together we found another wheel and replaced it and she went back to work. She never did the thing you expect in a situation like this... “well it looks like this isn’t going to work... I’m sorry about your problem... good luck.” She gathered her hair and tucked it in her shirt and just never gave up. After nearly 30 minutes... the lock was off and we totally high fived. Her persistence and dedication to taking care of her customer just had me at a loss for words. She never made me feel bad for the bonehead mistake that I made. And the thing that makes this even more special, I’m moving out of my storage and canceling my service and that didn’t make her take my issue any less serious. Because of his remarkable woman, the lock was off before my movers showed up and I was able to get everything done today on time. This is just one of those times when you walk away you vow to do something this nice for someone else as a way to somehow repay the favor. I can’t thank you enough Andrea!!!
May 17, 2018
Andrea was very friendly and helpful from day one . The staff is very professional and the property is always clean inside and out no regrets.
May 6, 2018
everything has been good other than raising the rent. i feel rent should decrease the longer that you have been there not increase.
April 24, 2018
This place was great and the staff was patient and nice.
April 21, 2018
The only thing e have a problem with is if the customer lets the facility know ahead of time of the move out date. There should be refunded( if refund is available).
March 27, 2018
I was very pleased with the employees Julie, Raul, and Jeremy. They were very knowledgeable and friendly. They made sure the facility was always clean and that tenants units were locked properly. What I liked most was the security. Being a single female, I always felt safe when I had to go to my units. They kept their office spotless. I also enjoyed the little candy jar Julie kept full.
March 15, 2018
This location is very clean and the staff are friendly and courteous. Very helpful whenever I need them.
February 22, 2018
The staff was Very polite, courteous, and professional. Thank You so much for being who you are.
January 14, 2018
We love this place and it’s close to home. Very friendly customer service
January 11, 2018
Great customer service, very friendly office employees
January 9, 2018
Raul was the manager on when I came in. He was having lots of computer difficulties, however, he was superb. I was very patient and he kept thanking me. I work with computers and understand the issues. Everything was worked out very well. Thank you Raul!
January 27, 2017
I recently had a very pleasurable experience at the Cube Smart storage facility located at 9722 N Sam Houston Pkwy E. The manager,Mr. Raul Mux, greeted me with smile,as well as,guided me through the with ease. The guided tour to the storage unit I was interested in, was very helpful in showing me how to navigate my way to the unit. This was my first visit to Cube Smart and I will definitely recommend it to others.
November 2, 2016
The facility is nice, clean and secure. Although my storage is on the 2nd floor, it is rather easy to access.
October 21, 2016
This is, by far, the best customer service experience we've had in quite sometime. Mr. Raul Mux was very pleasant from the get go. He was very thorough in explaining the terms and walking us through all of the steps. His demeanor is perfect for this job and it was his customer service alone that caused us to rent a storage unit with CubeSmart. In fact, he's so good that you'd rent a unit even if you didn't need it....it's like you walked into his living room and you've known him for years. Very comfortable and he's well versed in this business. Refreshing!!! Thank you Raul.
August 15, 2016
I love the email reminder to make payments. It really helps me stay on track.
July 20, 2016
This is a great location and the staff is so very friendly. I've had great service too. I'm glad to be able to stop by my unit when I need to. Keep up the awesome service you provide. I've told others about Cubes mart. Thank you Thank you!
May 31, 2016
Wonderful location, helpful and professional staff.
April 27, 2016
Awesome experience setting up a storage locker. I had never lease one before, so I was unsure what to expect, and visited 3-4 different facilites, and not only was this the best price and deal (1 month free), they walked me through everything.
March 21, 2016
Very clean facility, convenient location and excellent customer service from the staff
June 2, 2015
They're a great company. I don't feel like I need to worry about my things in this facility!