5 years ago
Nice facility with nice employees
I have nothing but nice things to say about the customer service that we recieved from the store manager while viewing the property and getting our account set up. However, I could not rate the "convenience" or the "security features" a full score because unfortunately, we have found that the security system is a huge inconvenience. We were told that the gate hours were 6am-10pm 7 days per week. However, if you are there 1 minute past 10pm, you are stuck in there! There is a person who lives on-site at the location where our unit is and no amount of honking seemed to get her attention. We were stuck in the facility for 40 minutes before the 800 number for Cube Smart made a direct phone call to her and she came out about 10 minutes later. She was clearly aggrivated, but not more than we were! There should at least be some sort of emergency number or code to be able to get out. If there is someone who lives on site, why didn't she come around to check that the facility was in fact clear after 10 pm? What's the point of having on site security? Technology is advanced enough that you should AT LEAST be able to get out, even if they don't want you in after a certain time. That was absolutely ridiculous.