4 years ago
Nothing beats excellent people!
Just thought I would take a moment to clarify CRITICAL point worth mentioning when it comes to personal storage locations and what you can expect to experience. Certainly the location of your storage space is important,... However... The other half is about the quality and professionalism of the people who are working there day to day to keep things running smoothly all year round..
The CubeSmart storage facility that I am in was formerly owned by different self storage company that is virtually nothing except collect the rent. However, when any kind of issue arose, getting through to anybody who could actually make a decision, or had any authority to make a decision,.... was IMPOSSIBLE!!!!!....... making the entire Storage experience a nightmare.
When CubeSmart but the storage facility , they didn't just simply by the storage units . They re staffed from top to bottom which was just what was needed, as I had issues that I needed addressed, and I needed to feel as if somebody there was in my court.
Tori the property manager, and Bruce the regional manager stepped right up to the plate, took interest in the issues at hand, got things done and really made things happen in a way that made other storage facilities pale in comparison when it comes to "personal attention" and "customer service" and that oh so rarely seen quality almost entirely absent in business today, "the human touch".
To br sure,....It's easy to find a place with a lot of garages, but it's not so easy to find a place with a lot of garages with somebody who cares about how you experience their service.
But Tori over in the Crystal Lake Illinois store,.... as well as her Regional Manager Bruce,....really made all the difference in the world when it mattered the most.
So if you want something that is backed by "someone"... Give Tori a call over in Crystal Lake,IL, and see what she can do for you
! You'll be glad you did!.....Especially after you've moved in, which is when it counts the most!!!!!!