October 2, 2018
The rental, billing, etc very easy and smooth. No issues at all. Check out was as simple as notify them and move out. Not a fan of the mandatory insurance as I had coverage already. Climate controlled space was a must for what we stored.
September 7, 2018
I needed last minute storage. It was easy to reserve it online (important when youre moving and dont have the time to drive around). Conveniently sending emails to remind me when my payment is due. Always friendly staff.
September 5, 2018
Just moved to another larger storage shed at the Crystal Lake Cubesmart location. Have rented there for year and have found it to be a safe and clean location. May have switched to another more conveniently located location, but the service from managers Tori and Don set this facility apart and is a good reason for anyone to use this location. A+ service has been consistent throughout the years we have rented here.
August 20, 2018
I love the lady who works their I always forget her name but she's awesome so kind and understanding and her smile as soon as you walk threw the door is contagious love her and the maintenance man is great as well hands down my favorite place.
July 17, 2018
We got a new, bigger spot for the RV! Thank you Cube Smart for your patience!
July 5, 2018
Managers here, especially Tori, showed they cared and helped every step of the way. She gave rides to/from unit on hot days, gave cold water, called to remind of payments, made everything better!
June 5, 2018
Convenient- close to home, clean, secure... left because I bought a larger trailer and the facility is somewhat confined.
June 4, 2018
This was a great facility to store our camping trailer. The 24 hour access was great, the facility was always clean, the people were great to work with when I wanted to change spaces. The only reason we are leaving is because we got a larger trailer and there wasn't an appropriate size space available.
June 2, 2018
Thank you for taking care of my belongings for so many years. I've had to consolidate and downsize my home recently, which is the reason I moved out. Otherwise, I enjoyed being your tenant, knowing my things were safe and protected. I would recommend CubeSmart to anyone who needed extra storage in a clean, well-run facility. I've seen TWO previous owners come and go, and their staff was horribly disorganized. But when CubeSmart took over, a "peace" came over the place because you could feel that the staff genuinely cared, was dependable, and most of all, organized. I found the entire grounds to be very well maintained and the individual, climate controlled units well kept and clean. Thanks again for a positive experience, and I wish you all the best!
May 21, 2018
Awesome customer service! Don, the manager of the Crystal Lake facility was extremely helpful and very customer focused. Would highly recommend!
May 17, 2018
Not only is it a great facility for storage it was super being able to have a climate controlled unit. The staff that work there were excellent they check the locks every evening and when my lock was not locked they called me and let me know that my pedal lock was not on correctly and that the door could be opened... super super service.
May 16, 2018
You let me move in ahead of time for very helpful either one of my lock broke thank you for being there
May 14, 2018
Easy access and price was good. I left 2 weeks before the month end, gave a 30 day notice and was told. No prorated refund for leaving before end of month. Unfair!!!
May 11, 2018
We only moved out because no longer needed extra space. Clean facility, no problems.
April 25, 2018
Employeee always had the answers that I needed and it was a very neat place.
April 19, 2018
The manager at Crystal lake ( Torie) did a fantastic job. Polite, professional and eager to help an anyway.
April 15, 2018
Torni and Don were very helpful with my needs easy to work with
March 28, 2018
This was my 2nd year in Crystal Lake storing a car for the winter. The staff goes out of their way to service you. They will swap units for you if available and shovel a path from the door with advance notice. The prices were decent also. Just make sure you don't wait too late in the season to reserve.
March 20, 2018
Management and staff very helpful, knowledgeable, and friendly in Crystal Lake, IL. Thank you Tori and all.
March 9, 2018
First time at a storage facility. the staff was very helpful. The facility was clean and very secure. I would definitely use them again.
February 1, 2018
Easy access, friendly staff, reasonably priced, secure, clean and dry.
January 29, 2018
All the staff members are extremely nice and always have a smile on their face. The grounds are well kept and the unit was very clean. However, I did not have a chain to pull to turn on the light in my actual unit, so it was a little dark.
December 1, 2017
I like their promotional price, but then the rate gets higher and higher. Also the units are dark. It'd be nice to have a string to pull for the inside unit light. Maybe mine is just without one? The lock I purchased there at the facility is a pain in the butt to lock with the slider on the door to the storage unit. The slider to put the lock on gets stuck and I've actually hurt myself trying to pry it open. The fee charged to pay online is stupid. It was nice when the staff showed me the unit, they had a golf cart to cruise us around on. All the office staff has always been extremely nice!!
November 22, 2017
Staff friendly and useful. Made contract very clear. Curtious when showing locker choices! Facility is clean and I always feel safe when going there
November 10, 2017
Great place and Great people especially Tori, she is always very helpful and very friendly. I recommend this place to everyone I know.
October 20, 2017
I have used various storage facilities over the years, but this facility is the BEST overall. The facility and units are very clean and convenient with excellent security. The best part though, is how friendly and efficient the staff is. The manager exceeds expectations in all that she does. When I ran into some moving problems, she was able to give me options as to how I could positively resolve my issues. Fantastic Service overall. Will not use any other storage company because of this locations performance.
December 28, 2016
Tori at CubeSmart in Crystal Lake, IL was great. She was very accomodating and helpful. They had just the size and price I was looking for.
December 15, 2016
Cubesmart is a great storage facility. Very efficient and the staff is awesome on! I'm very pleased with this company and tell friends and family! Location is convenient, the hours are good, very neat, well taken care of and so clean!
August 29, 2016
I' m very happy to have found CubeSmart. It's easy to manage my account and their facility provides peace of mind, having a safe well-maintained place to store my boat.
August 5, 2016
Representative at the front desk was great and charming. Everything is easy to use and site is straight forward with rules. Would definitely recommend.
August 3, 2016
The staff is extremely pleasant and were very accommodating when I mentioned my situation. They gave me all my options and it was clear what the best fit for me would be. The room offered safe haven for even some of my temperature sensitive belongings and promised plenty of security. I bought some of the insurance that came along with it anyways as it didn't cost very much extra. All in all for my first time looking into a storage unit, this CubeSmart impressed me more than some of the other options I looked into. Very satisfied!
April 27, 2016
This place is top notch and has been an amazing experience. I would recommend this place to friends and family.
January 14, 2016
Just thought I would take a moment to clarify CRITICAL point worth mentioning when it comes to personal storage locations and what you can expect to experience. Certainly the location of your storage space is important,... However... The other half is about the quality and professionalism of the people who are working there day to day to keep things running smoothly all year round.. The CubeSmart storage facility that I am in was formerly owned by different self storage company that is virtually nothing except collect the rent. However, when any kind of issue arose, getting through to anybody who could actually make a decision, or had any authority to make a decision,.... was IMPOSSIBLE!!!!!....... making the entire Storage experience a nightmare. When CubeSmart but the storage facility , they didn't just simply by the storage units . They re staffed from top to bottom which was just what was needed, as I had issues that I needed addressed, and I needed to feel as if somebody there was in my court. Tori the property manager, and Bruce the regional manager stepped right up to the plate, took interest in the issues at hand, got things done and really made things happen in a way that made other storage facilities pale in comparison when it comes to "personal attention" and "customer service" and that oh so rarely seen quality almost entirely absent in business today, "the human touch". To br sure,....It's easy to find a place with a lot of garages, but it's not so easy to find a place with a lot of garages with somebody who cares about how you experience their service. But Tori over in the Crystal Lake Illinois store,.... as well as her Regional Manager Bruce,....really made all the difference in the world when it mattered the most. So if you want something that is backed by "someone"... Give Tori a call over in Crystal Lake,IL, and see what she can do for you ! You'll be glad you did!.....Especially after you've moved in, which is when it counts the most!!!!!!