Reviews of This Facility

Great place to store your belongings!

May 21, 2018

Awesome customer service! Don, the manager of the Crystal Lake facility was extremely helpful and very customer focused. Would highly recommend!


Great Self Storage Facility

May 17, 2018

Not only is it a great facility for storage it was super being able to have a climate controlled unit. The staff that work there were excellent they check the locks every evening and when my lock was not locked they called me and let me know that my pedal lock was not on correctly and that the door could be opened... super super service.


Great staff very helpful thank you Don

May 16, 2018

You let me move in ahead of time for very helpful either one of my lock broke thank you for being there


Good Location

May 14, 2018

Easy access and price was good. I left 2 weeks before the month end, gave a 30 day notice and was told. No prorated refund for leaving before end of month. Unfair!!!


Great facility

May 11, 2018

We only moved out because no longer needed extra space. Clean facility, no problems.


Great place

April 25, 2018

Employeee always had the answers that I needed and it was a very neat place.


Great service!

April 19, 2018

The manager at Crystal lake ( Torie) did a fantastic job. Polite, professional and eager to help an anyway.


Great people very nine helpful

April 15, 2018

Torni and Don were very helpful with my needs easy to work with


Excellent storage facility

March 28, 2018

This was my 2nd year in Crystal Lake storing a car for the winter. The staff goes out of their way to service you. They will swap units for you if available and shovel a path from the door with advance notice. The prices were decent also. Just make sure you don't wait too late in the season to reserve.


Great value and location

March 20, 2018

Management and staff very helpful, knowledgeable, and friendly in Crystal Lake, IL. Thank you Tori and all.


facility and staff were great

March 9, 2018

First time at a storage facility. the staff was very helpful. The facility was clean and very secure. I would definitely use them again.


Easy access, reasonably priced, clean and dry.

February 1, 2018

Easy access, friendly staff, reasonably priced, secure, clean and dry.


Great facility, prices are a little high.

January 29, 2018

All the staff members are extremely nice and always have a smile on their face. The grounds are well kept and the unit was very clean. However, I did not have a chain to pull to turn on the light in my actual unit, so it was a little dark.


Good self storage

December 1, 2017

I like their promotional price, but then the rate gets higher and higher. Also the units are dark. It'd be nice to have a string to pull for the inside unit light. Maybe mine is just without one? The lock I purchased there at the facility is a pain in the butt to lock with the slider on the door to the storage unit. The slider to put the lock on gets stuck and I've actually hurt myself trying to pry it open. The fee charged to pay online is stupid. It was nice when the staff showed me the unit, they had a golf cart to cruise us around on. All the office staff has always been extremely nice!!


Great Self Storage

November 22, 2017

Staff friendly and useful. Made contract very clear. Curtious when showing locker choices! Facility is clean and I always feel safe when going there


Great Storage Facility

November 10, 2017

Great place and Great people especially Tori, she is always very helpful and very friendly. I recommend this place to everyone I know.


Fantastic and Friendly Storage Facility

October 20, 2017

I have used various storage facilities over the years, but this facility is the BEST overall. The facility and units are very clean and convenient with excellent security. The best part though, is how friendly and efficient the staff is. The manager exceeds expectations in all that she does. When I ran into some moving problems, she was able to give me options as to how I could positively resolve my issues. Fantastic Service overall. Will not use any other storage company because of this locations performance.


Just what I needed

December 28, 2016

Tori at CubeSmart in Crystal Lake, IL was great. She was very accomodating and helpful. They had just the size and price I was looking for.


Nicest facility in town!!

December 15, 2016

Cubesmart is a great storage facility. Very efficient and the staff is awesome on! I'm very pleased with this company and tell friends and family! Location is convenient, the hours are good, very neat, well taken care of and so clean!


Convenient & Friendly self storage facility

August 29, 2016

I' m very happy to have found CubeSmart. It's easy to manage my account and their facility provides peace of mind, having a safe well-maintained place to store my boat.


Wonderful personnel

August 5, 2016

Representative at the front desk was great and charming. Everything is easy to use and site is straight forward with rules. Would definitely recommend.


Staff Very Affable and Storage Extremely Convenient

August 3, 2016

The staff is extremely pleasant and were very accommodating when I mentioned my situation. They gave me all my options and it was clear what the best fit for me would be. The room offered safe haven for even some of my temperature sensitive belongings and promised plenty of security. I bought some of the insurance that came along with it anyways as it didn't cost very much extra. All in all for my first time looking into a storage unit, this CubeSmart impressed me more than some of the other options I looked into. Very satisfied!


Excellent place

April 27, 2016

This place is top notch and has been an amazing experience. I would recommend this place to friends and family.


Nothing beats excellent people!

January 14, 2016

Just thought I would take a moment to clarify CRITICAL point worth mentioning when it comes to personal storage locations and what you can expect to experience. Certainly the location of your storage space is important,... However... The other half is about the quality and professionalism of the people who are working there day to day to keep things running smoothly all year round.. The CubeSmart storage facility that I am in was formerly owned by different self storage company that is virtually nothing except collect the rent. However, when any kind of issue arose, getting through to anybody who could actually make a decision, or had any authority to make a decision,.... was IMPOSSIBLE!!!!!....... making the entire Storage experience a nightmare. When CubeSmart but the storage facility , they didn't just simply by the storage units . They re staffed from top to bottom which was just what was needed, as I had issues that I needed addressed, and I needed to feel as if somebody there was in my court. Tori the property manager, and Bruce the regional manager stepped right up to the plate, took interest in the issues at hand, got things done and really made things happen in a way that made other storage facilities pale in comparison when it comes to "personal attention" and "customer service" and that oh so rarely seen quality almost entirely absent in business today, "the human touch". To br sure,....It's easy to find a place with a lot of garages, but it's not so easy to find a place with a lot of garages with somebody who cares about how you experience their service. But Tori over in the Crystal Lake Illinois store,.... as well as her Regional Manager Bruce,....really made all the difference in the world when it mattered the most. So if you want something that is backed by "someone"... Give Tori a call over in Crystal Lake,IL, and see what she can do for you ! You'll be glad you did!.....Especially after you've moved in, which is when it counts the most!!!!!!