Reviews of This Facility

Just what I needed

December 28, 2016

Tori at CubeSmart in Crystal Lake, IL was great. She was very accomodating and helpful. They had just the size and price I was looking for.

Nicest facility in town!!

December 15, 2016

Cubesmart is a great storage facility. Very efficient and the staff is awesome on! I'm very pleased with this company and tell friends and family! Location is convenient, the hours are good, very neat, well taken care of and so clean!

Convenient & Friendly self storage facility

August 29, 2016

I' m very happy to have found CubeSmart. It's easy to manage my account and their facility provides peace of mind, having a safe well-maintained place to store my boat.

Wonderful personnel

August 5, 2016

Representative at the front desk was great and charming. Everything is easy to use and site is straight forward with rules. Would definitely recommend.

Staff Very Affable and Storage Extremely Convenient

August 3, 2016

The staff is extremely pleasant and were very accommodating when I mentioned my situation. They gave me all my options and it was clear what the best fit for me would be. The room offered safe haven for even some of my temperature sensitive belongings and promised plenty of security. I bought some of the insurance that came along with it anyways as it didn't cost very much extra. All in all for my first time looking into a storage unit, this CubeSmart impressed me more than some of the other options I looked into. Very satisfied!

Excellent place

April 27, 2016

This place is top notch and has been an amazing experience. I would recommend this place to friends and family.

Nothing beats excellent people!

January 14, 2016

Just thought I would take a moment to clarify CRITICAL point worth mentioning when it comes to personal storage locations and what you can expect to experience. Certainly the location of your storage space is important,... However... The other half is about the quality and professionalism of the people who are working there day to day to keep things running smoothly all year round.. The CubeSmart storage facility that I am in was formerly owned by different self storage company that is virtually nothing except collect the rent. However, when any kind of issue arose, getting through to anybody who could actually make a decision, or had any authority to make a decision,.... was IMPOSSIBLE!!!!!....... making the entire Storage experience a nightmare. When CubeSmart but the storage facility , they didn't just simply by the storage units . They re staffed from top to bottom which was just what was needed, as I had issues that I needed addressed, and I needed to feel as if somebody there was in my court. Tori the property manager, and Bruce the regional manager stepped right up to the plate, took interest in the issues at hand, got things done and really made things happen in a way that made other storage facilities pale in comparison when it comes to "personal attention" and "customer service" and that oh so rarely seen quality almost entirely absent in business today, "the human touch". To br sure,....It's easy to find a place with a lot of garages, but it's not so easy to find a place with a lot of garages with somebody who cares about how you experience their service. But Tori over in the Crystal Lake Illinois store,.... as well as her Regional Manager Bruce,....really made all the difference in the world when it mattered the most. So if you want something that is backed by "someone"... Give Tori a call over in Crystal Lake,IL, and see what she can do for you ! You'll be glad you did!.....Especially after you've moved in, which is when it counts the most!!!!!!