December 4, 2018
I was impressed you called me the next business day about my storage was vacant due to me moving my furniture out during close of your business. That showed me you keep inventory of the storage lots on the facilities. Thanks again, Ed Brogdon
November 30, 2018
Always had access to the facility. Place felt safe and is very clean. Manager at the facility was incredibly efficient and courteous.
October 17, 2018
It took a little longer than anticipated to find a home I thought I would be in there for a month or two my stuff stayed in storage for just over 6 months, it was an outside unit which made it susceptible to all kinds of weather especially here in Phoenix monsoons haboobs or dust storms so everything inside was covered with dust not their responsibility not their problem I would give this place 4 stars, I don't give five stars because I always believe there's room for improvement, with that said the only thing I was disappointed about and really pay attention to this part of the review... Wait until your agreement pay date is approaching before you pay another month I paid mid-month the total cost of the storage unit and then moved out and lost half a month's rent fee, they have no way of refunding or prorating I lost a lot of money somewhere in the $75 range other than that I highly recommend this place.
July 21, 2018
Great Customer Service... The Office Team is second to none.
July 21, 2018
They’re really nice there and keep it clean and the air conditioning is totally worth it!!!moving is bad enough without getting heat stroke!!!
July 11, 2018
Great experience, and the staff was beyond helpful. I can't say enough nice things about Joey in the office. Thank you.
June 19, 2018
I was not pleased that the rates were raised after six months.
April 13, 2018
The only negative would be the flat carts inside the facility...wish there were a few more. Hard to come by when busy.
April 11, 2018
I was downsizing, from a large unit to a smaller unit. The man who helped me through the process was very thorough and a great help. I have been a customer of CubeSmart, since around September 2015.
April 5, 2018
I've been using this Cubesmart location for a couple of years. When we decided to go on an extended motorhome trip I chose to store my clasic truck in one of the garage units that I reserved online. I went in and filled out the move in paperwork and then took the truck over the next day and discovered it was an inch to long. When I went into the office and explained my problem to Joey Greeson he worked extremely hard to find me a larger unit and get me the best price possible. This isn't an isolated encounter. The staff here has always been very friendly and professional. I wouldn't consider using any other storage facility.
March 25, 2018
Rented a 10 x 25 storage unit for one month while selling my home and buying a new one. After checking other storage locations this one was the most convenient and had the best price. No long term contract required and since the first month was half price it turned out to be the most economical. Office personnel were very friendly and extremely helpful. Easy in easy out whenever I needed to get into the unit. Highly recommend this location.
February 15, 2018
We recently downsized our unit at same location. Having the moving truck available to use was great.
February 4, 2018
Very helpful and very seruce love the hours to come and go ill recommend this place to anyone
January 26, 2018
I enjoyed the staff being professional and being able to rent truck. Thank helped allot. Just trying to save money by downsizing and when I make enough money down the road I will come back if needed. Kind Regards, Michael Kiebert
January 22, 2018
The facility was clean, very secure and centrally located. The staff were professional, friendly and always helpful! Great experience!!!
December 20, 2017
clean, good staff, well lit, love the moving carts!
November 8, 2017
Not much to say just that I am happy with Cubesmart.
November 6, 2017
I would give a 5-star rating because I've been very happy with the actual facility and the management office that is onsite. However, the online website and difficulty in getting the issue resolved with access has really been a major negative. My online account access worked fine for the first three months. Then for the last two months, I've had continuous issues, have been given misinformation by reps in th call center and only recently have been able to regain access to my account online.
July 5, 2017
Both front office employees were friendly and very helpful when we were signing up. They were very upfront about costs and insurance, as well as advice on storage. I only hope that the negative reviews I read earlier were just one time occurrences because this place is pretty close to me, super clean and affordable.
March 25, 2017
They answered all my questions and did exactly what was promised. It is a nice place.
March 4, 2017
The staff are always helpful and pleasant. I am moving so I clearing out my unit but would love to do business with you in the future. Thanks
December 11, 2016
They are Wonderful they telephone you to let you know that your payment is due and then give you the option to pay or go online and pay!! Like other places they let you keep missing the payment then lock you out and then sell your belongings.. I highly recommend them
October 14, 2016
Everyone is friendly and facility is clean and nice. Beat my expectations. Long gate code is the only drawback..
September 12, 2016
This has been the most easiest storage facility to work with and the conviniece of paying on line with out having to go in every month is the best of all. The faiclity is always nice and clean.
September 4, 2016
A little concerned about security as the lock shows indications a lock was cut (cut marks on that sheet metal by the lock).
August 31, 2016
The help, information and communication have been great!
August 23, 2016
This facility has been easy to access, clean, well lit and always has rolling carts available when I've needed to use them.
August 22, 2016
Great staff. Clean, air cooled unit. Explained policies and was given pre tour of unit and facility
August 18, 2016
HOW ABOUT SOME INCENTIVES, I HAVE BEEN A CUSTOMER FOR GOING ON 6 YEARS. DO WE GET ANY DISCOUNTS FOR BEING A GOOD CUSTOMER PAYING ON TIME OR SOMETHING. HAVEN'T HAD A REWARD OR DISCOUNT SINCE I HAD A STORAGE THERE.
May 11, 2016
Good place to store your stuff and the units are clean and high ceilings so you can actually stack up ward with boxes.
April 4, 2016
They had a really affordable move in special!!! Which was great because my need for storage was sudden and so the low price really helped out. The monthly rates for my unit size is super reasonable. The facility is located in a nice area, buildings were all just painted, built in lighting and high open ceilings, and really clean inside. This is only my second month but very happy so far and would recommend them to anyone.
September 1, 2015
They upgraded their facility, which meant my unit was being moved. They did the whole move themselves with my permission because I was out of state. I highly recommend this business!
July 8, 2015
It sure would have been nice if we were notified of the company change from Securelock to Cubesmart after being a loyal customer for over 3 years. .