January 8, 2019
My experience with CubeSmart has been great since the first day. The customer service representatives are friendly and straight-forward. I requested many specific changes to my account and they always went out of there way to accommodate my requests. Thank you!
December 31, 2018
The staff is always easy to deal with when you need anything. The facility is very clean and well maintained.
November 26, 2018
The lady who attended to me was very accommodating I will only go to cubesmart for future storage need. Hope they keep this quality of service
November 25, 2018
The CubeSmart facility in Arlington, VA is great and i highly recommend it. It is secure and clean. The staff at the facility are really nice and helpful -- and they know what they are doing!
November 21, 2018
This location was ideal because it is very secure and extremely clean. I had my things is storage for over two years without ever visiting the items and everything was just as I left it and undamaged upon move out.
November 3, 2018
Cube Smart Falls Church is a friendly, clean, secure, & accesssable place. Would use them again for sure.
October 31, 2018
I had a great experience renting at the Lee Hwy location, however, I eventually chose to relocate my items to a storage facility closer to my new home in Maryland and with a company that charged a lot less. During my time at this facility I was always pleased with the security and cleanliness.
October 23, 2018
Easy, clean convenient and well managed. VERY annoying that to leave a review I’m required by your interface to make it long enough. If not, you get this error message.... “Your review text is too short.”
October 21, 2018
Yasmin is the best!!! She is always friendly and willing to help.
October 7, 2018
Great customer service and well maintained facility
September 30, 2018
Good storage facility, clean organized and convenirent
September 28, 2018
We stored all our household furnishings for 5 months. Access hours were good. The air conditioning always ran. The place was immaculate. I would totally return to the Falls Church CubeSmart facility.
September 25, 2018
Having the unit for a couple years proved very convenient and easy. I highly recommend CubeSmart!
September 23, 2018
I will definitely recommend cube smart to friends..
September 19, 2018
Nice, clean location. This is very accessible and a wide open area for loading/unloading. I wish there was a way to increase the number of carts/dollies available, though. I understand the carts have a habit of disappearing. Maybe a system of securing the carts or requiring a drivers license reservation would help keep more carts there and available to other customers.
September 18, 2018
I can’t say enough good things about the facility and, especially, the staff. The facility is in fantastic shape, we lighted and superbly maintained. The design was wonderful for loading and unloading, and the orange color helped brighten my mood when lugging my stuff around. Now, the staff: Everyone was exceptionally polite and helpful. I really enjoyed dealing with them and was constantly impressed by their wonderful, positive attitude. If I need self-storage again, I’ll come back even though several competitors are located closer to my new house.
August 31, 2018
My questions were answered promptly and courteously.
August 19, 2018
The facilities and service were good. The staff was always helpful. The only problem was the high cost. I had to get out of the facility as early as possible to stop the drain on my wallet. In the northern Virginia market everything is overpriced, so the cost is to be expected, but one does get the feeling that CubeSmart is taking advantage to take our money.
August 18, 2018
Was the cheaper option, as I was only needing storage for the summer as a college student.
August 16, 2018
The location was very convenient and the condition of the facility was excellent. Moving out of area is reason for leaving
August 8, 2018
We have rented with CubeSmart#6594-Arlington, VA for the past two years and their superb standards have yet to disappoint. My mother always raves about the mint condition of this facility and the excellent customer relations the staff provides to everyone she knows. Thank you CubeSmart Store#6594, for ALWAYS keeping my items safe/secure during the summer months!!
July 30, 2018
Very good security. Clean. Expensive but worth it.
July 28, 2018
We downsized to a smaller unit and it was easy to do. Very good staff and storage unit
July 27, 2018
This really was an excellent storage option for me in a very chaotic portion of my life. It’s great to know that your belongings are safe in a temperature controlled environment. No disgusting. creatures luke mice, bugs, etc. Management is lovely: kind, accommodating, and very helpful. If I’m ever in a position to need storage again, I’ll select Cube Smart. I will recommend Cube Smart to friends who need storage as well. Thanks to one and all for being there for me! Cathy Webb
July 26, 2018
Staff so patient with me when I was at my wit's end having to move in a minor monsoon, thank you sir!!
July 11, 2018
Need convenient reasonably priced self storage for summer storage of college dorm items. This facility is close to DC with desk staff available 7 days a week. Like the large open parking area and cleanliness. Will use again next summer.
July 7, 2018
The manager of the Lee Highway Cube Smart in Arlington, Virginia, Nita Murray, was professional and accommodating from my first visit to the facility. She worked closely with me to find units that fit my evolving needs as my wife and I went through a year long process of downsizing in preparation for selling our home and relocating to New York State. Nita and her staff were reliable and friendly every step of the way. I will miss them!
June 27, 2018
What a great experience renting from cube smart. The facility was extremely well maintained. It was clean, brightly lite, and i always felt safe when I visited. I rented for two years and they always maintained high standards. The price was also very reasonable.
June 26, 2018
This place is great. Facility is like new. Staff is great. Super easy to move stuff in.
June 24, 2018
Cubesmart has great storage spaces along with ample security features to keep your belongings safe. The staff was friendly and professional and were always available to answer any questions I had.
June 21, 2018
For some reason I received a 'your reason for moving out' survey but I just moved in. So far I love this storage facility. Clean, secure, easy access. A little out of the way, but really a wonderful space. Management is pleasant as well!
June 20, 2018
I was extremely impressed by this storage facility. The customer service was efficient and personable, and the storage center was so clean and new!!! Loved everything about my experience and I would recommend this facility to anyone who asks!
June 5, 2018
I've rented two years in a row from the CubeSmart on Lee Highway in Arlington, VA, for the purpose of temporarily storing my daughter's possessions between the end of her college semester and the start of her summer jobs. This facility is extremely convenient, well-run, secure, and in pristine condition. The staff is always friendly and accommodating. I'd recommend CubeSmart to anyone!
May 28, 2018
Happy with my experience. Facility is very clean. Easy to access whenever I need.
May 6, 2018
I had a really good experience at this facility. Everything was always orderly and clean and spacious. I had a unit that required me to use the stairs but it was not scary and I felt safe using it. I would definitely recommend this facility!
April 26, 2018
Access was alway clear and facility was always clean!
April 17, 2018
Needed space while we staged the house and got ready to move. A first rate place.
April 17, 2018
I have nothing but good to say about this facility. They got me set up in a timely manner and provided a good price for my storage needs.
April 9, 2018
I like that place super clean and secure ,running by very professional customer service
March 28, 2018
We did two whole house moves that took us down one coast and across the country within 9 months. We used a total of three storage facilities along the way. Cubesmart is by far best facility we used.
March 20, 2018
The place was spotless. I got calls from the storage team if there were concerned about the proper placement of my padlock (i.e. was the door latched before i locked it). The place was pleasant to work in, had some music playing as i was moving stuff in or out. If i had to get a unit again i would definitely go back to them.
March 19, 2018
It's clean it's safe it even has a bathroom that btw is always spotlessly clean. It would be nice if there were stepladders available. Not the huge ones, just 4 -6 feet. the only thing I really hate is the music that plays every time I'm there - it's like old 50s and 60s music -- why have any music at all? or if you must, have something with NO LYRICS - yes, instrumental - so it won't give me an ear worm. (read dave Barry's worst songs ever) the staff is very nice . I left a message for your regional manager once and my call was never returned. the extra security keypad in the elevator is a pain and imho overkill. the 6 am - 10 pm hours are usually fine, but given traffic/ vacation/ whatever, 5 am - 11 pm would be more convenient in certain cases (this is in a safe neighborhood - not like it would be a problem)
March 15, 2018
I rented two storage units a few years back for storing staging furniture for homes that I list and sell. The sales staff at the office are amazingly helpful, friendly and go out of their way to help me! I cannot say enough good things about Cubesmart!
March 10, 2018
From the first day that i step into this storage location, the service was great; very friendly employees eager to help me find the correct size for my storage move.
February 20, 2018
Great place to rent a storage unit. Very clean never felt like my stuff was ever in danger of being robbed very secure. Customer service wasn't bad either but price was a little high it's great for the first 4 months after a while just got too expensive. However if I did need to store stuff away again I would come back.
February 18, 2018
Wonderful staff, location, clean and well maintained.
February 16, 2018
This facility is the best you will ever find!!! The customer service rep, Godfrey, is professional, hardworking and will find exactly what you are looking for and at the right price. He really is there for the customer. The facility is SPOTLESS! It helps that it is only two years old but it is bright, cheerful and so, so clean. The security is also exceptional. You have your own personal code to enter the parking lot, then you use your code to enter the building and then your code to get on your floor. And each storage unit is locked using any lock of your choice (you can buy high-quality locks for about $12 there if you don't have one). And I forgot to mention that you can use their moving truck for FREE when moving in. I can't believe I got all this at the price I did. And easy access to Route 66 (right next to the on/off ramp) and only about 15 minutes from the DC/Georgetown line. I doubt that any other company would come close to offering this level of customer service, and quality, safety and price for a storage facility.
February 10, 2018
This is by far the most clean, efficient and safe storage facility I've ever come into contact with. The staff is amazingly kind and professional, and I feel great about having my belongings stored at CubeSmart!
August 13, 2017
Convenient location and helpful staff. Clean facility with many options available for storage.
August 7, 2017
Best storage facility I've ever used, and I've used many. Clean and secure and friendly helpful staff. Ample parking and carts, which has been a problem at previous places.
June 29, 2017
The manager and several staff members are extremely friendly and helpful. I've rented units at this location twice and I'm very pleased with the service and the cleanliness of the storage spaces.
June 4, 2017
Alan Steele and the entire staff at this facility delivered the BEST CUSTOMER SERVICE EVER!!!! WOW is all I can say....from start to finish!!! Thank you!
June 3, 2017
The staff was very professional in showing the storage facility and explaining the terms of the lease.
May 26, 2017
Customers need to be informed when reserving storage that the storage is only accessible by ladder.
April 24, 2017
Pros: Great service, Clean and secure facilities. Con: After move in rate price increase happens unexpectedly and it could be as much as 10% jump.
March 10, 2017
I am very disappointed to find that there are monthly fees to use automated payment and even higher fees to pay by phone.
November 3, 2016
Nita is the General Manager of this location and she makes the experience of renting at CubeSmart a pleasure. She is caring and provides excellent customer service (the "WOW" experience) with every visit. When friends in the area are looking for a storage facility - I always recommend this location and tell them it's because of Nita!
November 1, 2016
Very nice reminder to pay the bill when my auto pay was not working. Thanks! And helpful information to log in!
October 2, 2016
Clean, light, bright spaces and convenient size spaces in this newer facility. I do however wish there wasn't such a chemical smell on the 5th floor especially--it makes me concerned about the health effects of spending much time there.
September 22, 2016
I can't get over how clean this facility is and the security features are great. I've been there at night a few times and have had no problems getting in. I couldn't be happier!
July 11, 2016
Had a great experience renting a storage room at your facility.
June 18, 2016
The place is clean, secure, air conditioned, price is decent...what's not to like?
June 14, 2016
This facility is incredibly priced for being brand new. I feel safe coming at whatever hours and the staff is great.
June 1, 2016
The staff was friendly and answered any questions I had. The storage unit is a locker, so it was on top, but it was very easy to move my items into storage. Not many people were there the times I went, so it was not overcrowded. Only downside is that I didn't have my own lock and had to purchase one of theirs.
May 31, 2016
Great storage unit but moving in hours are limited.
May 22, 2016
I felt really comfortable leaving my things with the ladies at CubeSmart in Arlington! It was quick to get setup, you can make payments online or use autopay and cancel anytime. All they need is about 2 weeks notice. I definitely recommend them and would use them again.
May 16, 2016
THANK YOU ! GOD BLESS YOU! I like the new Cube Smart storage...
December 16, 2015
It's just about perfect for what I'm looking for. The only area in which I think it can be improved is the portable staircase. Customers who get 5x5x4 storage units must use the staircase. While it works fine, I had difficulty getting my fairly heavy storage boxes up it and into my storage unit. I ended up having to take my things out of my boxes, bring them up the staircase and into the storage space, and then repack them into the boxes, which took me quite a bit of time. I'm not sure how to mitigate this problem, though. The only solution I can think of, short of putting all storage units at ground level, is to get a portable electric lift. I realize, though, that this would be expensive, could pose safety issues, and might be too wide to use in the storage aisles. As it stands, though, getting my fairly heavy boxes up into my storage unit was the only issue I had. So, overall, I'm very satisfied with my storage unit.