Reviews of This Facility

Great Experience!

May 6, 2018

I had a really good experience at this facility. Everything was always orderly and clean and spacious. I had a unit that required me to use the stairs but it was not scary and I felt safe using it. I would definitely recommend this facility!


Never had an issue, great place for storage.

April 26, 2018

Access was alway clear and facility was always clean!


Great service, worked out well

April 17, 2018

Needed space while we staged the house and got ready to move. A first rate place.


Clean, good price, helpful staff

April 17, 2018

I have nothing but good to say about this facility. They got me set up in a timely manner and provided a good price for my storage needs.


Super clean secure

April 9, 2018

I like that place super clean and secure ,running by very professional customer service


Best self storage facility

March 28, 2018

We did two whole house moves that took us down one coast and across the country within 9 months. We used a total of three storage facilities along the way. Cubesmart is by far best facility we used.


Could not recommend a storage facility more.

March 20, 2018

The place was spotless. I got calls from the storage team if there were concerned about the proper placement of my padlock (i.e. was the door latched before i locked it). The place was pleasant to work in, had some music playing as i was moving stuff in or out. If i had to get a unit again i would definitely go back to them.


clean safe pricey

March 19, 2018

It's clean it's safe it even has a bathroom that btw is always spotlessly clean. It would be nice if there were stepladders available. Not the huge ones, just 4 -6 feet. the only thing I really hate is the music that plays every time I'm there - it's like old 50s and 60s music -- why have any music at all? or if you must, have something with NO LYRICS - yes, instrumental - so it won't give me an ear worm. (read dave Barry's worst songs ever) the staff is very nice . I left a message for your regional manager once and my call was never returned. the extra security keypad in the elevator is a pain and imho overkill. the 6 am - 10 pm hours are usually fine, but given traffic/ vacation/ whatever, 5 am - 11 pm would be more convenient in certain cases (this is in a safe neighborhood - not like it would be a problem)


Professional and Helpful!

March 15, 2018

I rented two storage units a few years back for storing staging furniture for homes that I list and sell. The sales staff at the office are amazingly helpful, friendly and go out of their way to help me! I cannot say enough good things about Cubesmart!


Great service and very convenient.

March 10, 2018

From the first day that i step into this storage location, the service was great; very friendly employees eager to help me find the correct size for my storage move.


I would come back

February 20, 2018

Great place to rent a storage unit. Very clean never felt like my stuff was ever in danger of being robbed very secure. Customer service wasn't bad either but price was a little high it's great for the first 4 months after a while just got too expensive. However if I did need to store stuff away again I would come back.


Wonderful staff, location, clean and well maintained.

February 18, 2018

Wonderful staff, location, clean and well maintained.


Exceptional Storage facility with amazing customer service

February 16, 2018

This facility is the best you will ever find!!! The customer service rep, Godfrey, is professional, hardworking and will find exactly what you are looking for and at the right price. He really is there for the customer. The facility is SPOTLESS! It helps that it is only two years old but it is bright, cheerful and so, so clean. The security is also exceptional. You have your own personal code to enter the parking lot, then you use your code to enter the building and then your code to get on your floor. And each storage unit is locked using any lock of your choice (you can buy high-quality locks for about $12 there if you don't have one). And I forgot to mention that you can use their moving truck for FREE when moving in. I can't believe I got all this at the price I did. And easy access to Route 66 (right next to the on/off ramp) and only about 15 minutes from the DC/Georgetown line. I doubt that any other company would come close to offering this level of customer service, and quality, safety and price for a storage facility.


Great storage facility!

February 15, 2018

I had a great experience using CubeSmart. Highly recommend this storage facility!


Overall Great Experience!

February 10, 2018

This is by far the most clean, efficient and safe storage facility I've ever come into contact with. The staff is amazingly kind and professional, and I feel great about having my belongings stored at CubeSmart!


So far so good

August 13, 2017

Convenient location and helpful staff. Clean facility with many options available for storage.


Great storage facility

August 7, 2017

Best storage facility I've ever used, and I've used many. Clean and secure and friendly helpful staff. Ample parking and carts, which has been a problem at previous places.


Great customer service!

June 29, 2017

The manager and several staff members are extremely friendly and helpful. I've rented units at this location twice and I'm very pleased with the service and the cleanliness of the storage spaces.


The BEST CUSTOMER SERVICE EVER!!!!

June 4, 2017

Alan Steele and the entire staff at this facility delivered the BEST CUSTOMER SERVICE EVER!!!! WOW is all I can say....from start to finish!!! Thank you!


Professional staff

June 3, 2017

The staff was very professional in showing the storage facility and explaining the terms of the lease.


Great Self Storage facility

May 26, 2017

Customers need to be informed when reserving storage that the storage is only accessible by ladder.


Great facilities

April 24, 2017

Pros: Great service, Clean and secure facilities. Con: After move in rate price increase happens unexpectedly and it could be as much as 10% jump.


Hidden payment fees

March 10, 2017

I am very disappointed to find that there are monthly fees to use automated payment and even higher fees to pay by phone.


Nita Murray is AWESOME!

November 3, 2016

Nita is the General Manager of this location and she makes the experience of renting at CubeSmart a pleasure. She is caring and provides excellent customer service (the "WOW" experience) with every visit. When friends in the area are looking for a storage facility - I always recommend this location and tell them it's because of Nita!


Pay Reminder

November 1, 2016

Very nice reminder to pay the bill when my auto pay was not working. Thanks! And helpful information to log in!


Nice Place

October 2, 2016

Clean, light, bright spaces and convenient size spaces in this newer facility. I do however wish there wasn't such a chemical smell on the 5th floor especially--it makes me concerned about the health effects of spending much time there.


Awesome

September 22, 2016

I can't get over how clean this facility is and the security features are great. I've been there at night a few times and have had no problems getting in. I couldn't be happier!


Very professional operation.

July 11, 2016

Had a great experience renting a storage room at your facility.


Best Storage I've Ever Used

June 18, 2016

The place is clean, secure, air conditioned, price is decent...what's not to like?


Lovely Facility with Great Staff!

June 14, 2016

This facility is incredibly priced for being brand new. I feel safe coming at whatever hours and the staff is great.


Friendly staff, air conditioned, and easy access to units.

June 1, 2016

The staff was friendly and answered any questions I had. The storage unit is a locker, so it was on top, but it was very easy to move my items into storage. Not many people were there the times I went, so it was not overcrowded. Only downside is that I didn't have my own lock and had to purchase one of theirs.


Clean, spacious, and simple!

May 31, 2016

Great storage unit but moving in hours are limited.


Easy to set up, friendly staff!

May 22, 2016

I felt really comfortable leaving my things with the ladies at CubeSmart in Arlington! It was quick to get setup, you can make payments online or use autopay and cancel anytime. All they need is about 2 weeks notice. I definitely recommend them and would use them again.


nice storage to keep your things and the staff is great.

May 16, 2016

THANK YOU ! GOD BLESS YOU! I like the new Cube Smart storage...


Excellent storage facility

December 16, 2015

It's just about perfect for what I'm looking for. The only area in which I think it can be improved is the portable staircase. Customers who get 5x5x4 storage units must use the staircase. While it works fine, I had difficulty getting my fairly heavy storage boxes up it and into my storage unit. I ended up having to take my things out of my boxes, bring them up the staircase and into the storage space, and then repack them into the boxes, which took me quite a bit of time. I'm not sure how to mitigate this problem, though. The only solution I can think of, short of putting all storage units at ground level, is to get a portable electric lift. I realize, though, that this would be expensive, could pose safety issues, and might be too wide to use in the storage aisles. As it stands, though, getting my fairly heavy boxes up into my storage unit was the only issue I had. So, overall, I'm very satisfied with my storage unit.