Great storage facility, secure, clean, convenient. The stuff on Gaithersburg facility very helpful and efficient. Great customer service

Clean, secure, GREAT customer service. Never had an issue. If I need extra space they find it for me. Nice location, sort of tucked away. Been with them since opening and totally satisfied vs other vendors I used before within close range.

Nice to feel safe and secure. clean and great staff helpful

All the staff members here make any interaction a pleasant experience. Brittany is the kindest, most understanding customer service person I've ever had the pleasure of meeting. She is courteous, friendly, professional & always has a smile on her face. Her calm, cool demeanor puts me at ease no matter how badly my day is going. Do yourself a favor & make this storage facility location your home & ask for Brittany!!

Unit has worked out terrific and the COVID process makes me feel safe!

Onsite help is very good, supportive, and proactive. The site is really very clean and easily accessible.

Thank you so much for your convenience storage, i have 7 years with cube smart and i like coz is very nice and safetly. nice people at te office ,exelent attention very kind treated. in few words exelent storage.

Only things to criticize are the bathroom could be cleaner.

Quick, excellent and attentive service over the years. I appreciate it. Thank you.

thank you cubesmart for take care my tools . God Bless you !!!

Overall I’m very pleased with my experience with CubeSmart. The manager and representatives at the store are very knowledgeable and kind. My BIGGEST issue is the inconvenience with making payment. While it’s completely understandable that calling in to make a payment is not a safe method there should be other free methods of payment without a forced auto pay set up. The customer should not take the additional hit of paying for a service fee just to make a over the phone monthly payment. While I understand that CUBESMART has made a business arrangement to outsource the payment the customer should not be made to cover that cost. It’s just gauging and not right.

Had a really great experience renting my storage unit! I had never rented a unit before, and Britney was incredibly nice and helpful, explaining everything and answering all my questions. I’ve also spoken with John on the phone who was also wonderful. Storage facility appears to be very safe and is in a great location for me! Would definitely recommend!

The only thing I would ask is if you made it easier without the extra fees to pay for monthly bills online

Great and convenient storage . i have a lot years saving my tools here and i feel happy coz is an exelent storage . thank you Cubesmart for save my staff!!!

I do not regularly visit my storage space, I had a problem being billed twice via e-mail and post card bill. I was charged an extra fee; the administrative manager spoke to me and adjusted the extra charge. I was able to pay my next month's adjusted fee to the on-site manager who was very courteous,

I’ve had a great experience with Cubesmart. The facility is easy to access and clean. Most importantly, I feel comfortable leaving my items knowing they are secure. Would definitely recommend!

Thank you for keep my tools in good shape and help me all the time!!!

The facility itself is very clean and I feel secure since I have been fortunate not to encounter anything bizarre or life threatening but I really detest the frequent increase in my monthly fee for the storage space. I have been a long time customer and would like to think that would count for something but it doesn’t. I wish I can lock in a price.

i like it this storage thank you for everything i am very greatfull and i am 100% recomended.

The team was great at honoring my online promotional coupon and quickly getting me the storage unit I needed. Ease of access and use.

Couldn’t ask for better service. Facility was great too.

Great facility and great staff..................50

Loved the facility. Great location. Clean, the staff was amazing. I would use it again if I ever needed storage space again.

The staff at this facility made my decision to use Cube Smart very easy. Very pleasant and professional and made my move in seem less and smooth.

We had our storage unit for 7 years! Way longer than we planned to. Our unit was on a climate controlled floor and the temperature was always perfect. The unit and building was always clean and free of any bugs or rodents. Customer service, online and in the store, were always very friendly and very helpful. Price was very reasonable for the size of the unit.

Great experience for the last year except for a move-out day disappointment. We moved out mid-month and were charged for the entire month. Don't recall being informed about this policy when we got the unit. Doesn't seem fair to departing customers when you can rent the unit the following day! It feels like your attitude is: "We don't care about departing customers because we'll never see them again." And you're right!

I love this storage facility they have great workers and good customer service I would never choose another place to go and the prices are in budget they are very clean and I love that they have good security for entering and on the elevators it has good air conditioning never had a problem with anything and I recommend them to family and friends and anyone else who would like a good place to store you're things they will take care of not only you but ur belongings.

Friendly staff excellent customer service highly recommended

It was exactly what I needed, when I needed it. It was easy to make changes, and there were no hassles or gimmicks. The customer service was excellent--truly above and beyond!

Everything was excellent! I was renting for about two years. and moved to smaller unit in the middle. Very good and friendly team. Simple contract - simple procedures of getting in and out. They are always answering the phone. They are always helpful. In case you need an extra storage - they are excellent!

Best storage facility easy to access Customer service very good

Well-maintained facilities in a convenient location. Range of unit sizes is good; I was able to rent a very small unit. One has access to storage 24/7.

I cancelled your storage because you keep increase 10% more every six months that is bad policy for existing customers

While deployed overseas serving our great nation, my storage fee went up. It wasn't a drastic increase, but it was disappointing that I don't have any alternate options as I am on the other side of the world. Rate increases should not occur while a servicemember is deployed. If a client file states "military" a courtesy email should be sent to confirm status, and a rate increase should be postponed until we return stateside. THAT would equate to EXCELLENT customer service.

Good location, good security, friendly management, clean units. All-around excellent.

Climate room control is great and security. And also all the staff is very efficient and effective

I feel safe going in this facility early morning or in the evening, I appreciate the security monitors.

I am very happy with the services that, They provide to me. Thank you so much. Customer Happy

The only problem is there is NO temperature regulation. The last time we were there we left sweating because there was no temperature control, as they advertise, and it was very warm in there. Other than that, we are very impressed with the staff, customer service and cleanliness.

April 22, 2016 I secured my unit after touring with Gary on 04/21/16. He is very professional, patient informative, & willing to assist. There are multiple unit sizes, and promotions to choose for your satisfaction. The storage assistant products offered in the Cube Smart office are very well chosen, convenient, & reasonably priced. Example: hanging wardrobe - TV wraps - sturdy boxes of varying sizes - locks, etc. This facility is very conveniently located via public & private transportation. Very clean, spacious, organized, well lit & easy to navigate. The energy saving devices used in operation are a plus for ease, convenience, safety & security. I felt an immediate need to share my wonderful experience with the Regional Manager - Mr. Washington after leaving the facility. He in turn contacted me via telephone within the hour, offering gratitude for my feedback. My all around experience was exceptional in every manner! You too will feel the same way. Enjoy!

I've been using CubeSmart since it bought out the location I was renting at last year, and so far it has been great. The transition for me was very smooth, and they accepted the final month of my discount I had with the previous company. The facility is safe, clean, and convenient (as it was before). Customer service is very helpful. I'm very pleased, especially in comparison to a different (big name, though I won't state it) storage company I had rented at in the past in a different city, which was a complete nightmare (a representative gave me inaccurate information about how to close my account, cut off my lock without contacting me first, my branch/location never answered phone calls, etc.). I definitely recommend renting with CubeSmart, they actually respect and effectively communicate with their customers, and the facility is top-notch.

In 2015 I became a first time client of CubeSmart. Whenever I have had an issue or concern regarding my unit the team always provides me with prompt feedback and/or a resolution to my matter. The Facility is always clean and business ready. I appreciate this aspect of the Facility very much. As a result of my excellent experiences, CubeSmart receives an A+ for outstanding customer service.