December 6, 2018
I haven't moved out just rented larger unit. The staff at 645 Taylor very pleasant, funny but work in excellent. I thank them for making my move in easy. They greet you with smiles and thank you. Great Staff no complaints. Team 645 Taylor St Ne
November 22, 2018
I would like to make a special review about the Customer Service at Taylor Street location. Shay and Roberto are so attentive and were able to accommodate all my needs promptly and friendly. The location is not as convenient for me but I would probably stay just because of them. It gives such piece of mind knowing that you have people there that got your back and can help with whatever you need.
October 8, 2018
This facility (again, 645 Taylor Street NE, DC) was always clean, climate control always worked and the Customer Service personnel was very attentive, polite and respectful. I had my belongings stored there for at least 3yrs and always received the same treatment. If I ever have a need for storage again, this is where I will conduct business.
September 12, 2018
The staff was extraordinary but however the parking space was not conducive to my needs
August 25, 2018
The staff was so helpful and nice and they explained everything so well!
August 6, 2018
The road leading to the facility is full of potholes. That needs to be addressed. Also, the parking lot appears to full of abandoned vehicles. Attention needs to be paid to the outside of this business.
August 2, 2018
This is a great facility, I have more issues with a rent increase with no explanation . I’m still waiting
July 24, 2018
My friend and I used the Taylor Street Cubesmart in between houses, and the employees at Taylor Street were great. They made moving in and out easy. The rates for storage were reasonable, and the units were clean and secure.
June 8, 2018
I've used three CubeSmart locations and all three resulted in good experiences. The staff person typically at Taylor Street NW when I visited daytimes was particularly helpful and thoughtful, including calling me when my credit card expired. This is a well managed location.
June 1, 2018
the best in customer service and the location is very good
May 31, 2018
We stored antique furniture, glassware, china, silver and keepsakes for 18 months and the facility was always clean, secure and climate controlled!!!
May 30, 2018
I had never used a storage facility before and didn't know what to expect. CubeSmart was very easy and efficient to work with. I was able to see two different sized units before deciding what worked best for me. It's very secure and even as a single woman going there alone, I feel safe . The units are all very clean as well as the entire building. It's a good price and I have never had any issues at all. I would highly recommend!
April 26, 2018
The facility was perfect. Only point would be that it was not close to my home. Also - I wanted to move to a larger storage unit however was told it would be $129.00+. I was able to get a 5 x 12 for $84.00 plus tax $97.00 per month. U-Haul is closer to my home as well.
April 25, 2018
This storage is clean very good place to sit if others are waiting to be seen. Great bathroom facility very clean.
April 6, 2018
Cube Smart has a clean and safe facility I would recommend to anyone looking for storage in the Washington, DC area. When I moved in, they offered a discount if you bought and used a lock from their facility, which I appreciated. My unit was a little on the expensive side, but given how secure my belongings were, the extra expense was worth the piece of mind.
April 4, 2018
From start to finish it was a great experience. Love the fact that you didn't have to give 30 days notice to move out. Great team!
March 30, 2018
I just upgraded storage unit to a larger unit. Keller and Roberto are fantastic! They are very helpful, knowledgeable and professional.
February 26, 2018
The facility was 1st convenient for my family and 2nd and most unexpected good customer service. The guys were professional and courteous through the sales process up until I moved out. I will definitely use this site again should I need storage for my belongings should I move again!
February 9, 2018
Everything was great. Great price, clean facility.
February 9, 2018
Although it started off very poorly the service at this particular CubeSmart has gotten 50% better. Your accounting system is sort of black and white. And it's very little compromise butyeah, I don't really have a lot of choice in the matter so I stick with you
February 4, 2018
I don't have many complaints about my experience, except I wish the units had lights after hours. The place, although a little difficult to find, was clean , indoor storage, and customer service was great.
January 24, 2018
When looking for a self-storage facility, the first thing I looked for was a great price. There is another CubeSmart closer to my home, but this store had a better price at the time I reserved. It's a great location; still not very far from my home. Very accessible, easy to get in and out, once you figure it all out. Both the manager and customer service rep have always been very helpful when I had questions. Overall, I'm very happy! Thanks, CubeSmart!
November 5, 2017
Roberto Waithe went above our expectations in helping us consider moving from one unit to another. Thank you Roberto.
October 14, 2017
Very clean and efficient. Close to home. Employees are excellent in customer service.
September 18, 2017
I give this storage A+ the space is clean and the staff is great
August 21, 2017
Thankful for storage facility. could not have asked for a better location.
July 28, 2017
Very friendly staff, clean storage, etc Outstanding place to store items
July 2, 2017
I worked with other storage companies before, but these guys are great! The price you pay is flexible to the amount of storage you need, and the building is very well kept! Plus this location is right next to my university!
June 26, 2017
Everyone is pleasant, helpful and solutions focused. The facility is well lit and reasonable clean. I like the music.
May 3, 2017
They have a good service an the facility is accessible
April 26, 2017
The kindness of the staff is my most important factor. Everyone has been so helpful and compassionate. I don't know many people who like moving things - the CubeSmart Staff understands that and makes me the client feel less uncomfortable with the process.
April 25, 2017
Staff is friendly and professional and solutions oriented. They are always available and willing to help.
March 10, 2017
Staff responded quickly, hours are generous and the facility was overall clean, bright and well organized.
March 6, 2017
I appreciate having a storage unit I always have so many documents I have to keep on file it is important to me to maintain a unit and keep up with my life by keep up with my files!
March 2, 2017
The Manager is very cool. He took his time to explain everything. His customer service is so sweet that we couldn't no when we heard the price with all the discounts. Thank you for your help
January 18, 2017
Good Experience, friendly customer service but did have a delay getting someone into the office
July 15, 2016
I rented the parking space and the process was easy and the staff are friendly and efficient.
July 7, 2016
Everyone was very friendly & patient. Very clean storage center
June 13, 2016
The service at the Cubesmart DC location on Taylor St. is impeccable. The only problem I have is the convenience fee added to the rental payment, especially when there are college students like myself who aren't able to pay in-sotres when we go away for the summer. Its unfortunate that there is a convenience fee added to payment due to the fact that most students can not pay in stores, obviously. Overall, I would give Cubesmart a 4-star rating. Its the convenience fee that disrupts my complete satisfaction.
May 1, 2016
The facility could be more geared toward Senior Citizens, the handicapped and our service men whereby there are special compensations given to these groups. We have all given to this country in one way or another, and should be given a discounted rate of at least 15%. It should also be noted that the prior owners did give discounts which should be carried over by the new owners as many companies practice.
April 21, 2016
Clean facility and excellent customer service. I would highly recommend!