Reviews of This Facility

Great self storage facility

Star rating 5 out of 5

December 6, 2018

I haven't moved out just rented larger unit. The staff at 645 Taylor very pleasant, funny but work in excellent. I thank them for making my move in easy. They greet you with smiles and thank you. Great Staff no complaints. Team 645 Taylor St Ne

Amazing Customer Service

Star rating 5 out of 5

November 22, 2018

I would like to make a special review about the Customer Service at Taylor Street location. Shay and Roberto are so attentive and were able to accommodate all my needs promptly and friendly. The location is not as convenient for me but I would probably stay just because of them. It gives such piece of mind knowing that you have people there that got your back and can help with whatever you need.

645 Taylor St NE, DC is a GREAT storage facility!

Star rating 5 out of 5

October 8, 2018

This facility (again, 645 Taylor Street NE, DC) was always clean, climate control always worked and the Customer Service personnel was very attentive, polite and respectful. I had my belongings stored there for at least 3yrs and always received the same treatment. If I ever have a need for storage again, this is where I will conduct business.

Thank you

Star rating 5 out of 5

September 12, 2018

The staff was extraordinary but however the parking space was not conducive to my needs

“Loved it!”

Star rating 5 out of 5

August 25, 2018

The staff was so helpful and nice and they explained everything so well!

Good for the price.

Star rating 4 out of 5

August 6, 2018

The road leading to the facility is full of potholes. That needs to be addressed. Also, the parking lot appears to full of abandoned vehicles. Attention needs to be paid to the outside of this business.

Great place

Star rating 5 out of 5

August 2, 2018

This is a great facility, I have more issues with a rent increase with no explanation . I’m still waiting

Perfect short term storage

Star rating 5 out of 5

July 24, 2018

My friend and I used the Taylor Street Cubesmart in between houses, and the employees at Taylor Street were great. They made moving in and out easy. The rates for storage were reasonable, and the units were clean and secure.

Very professional, courteous staff and simple to use and access facility.

Star rating 5 out of 5

June 8, 2018

I've used three CubeSmart locations and all three resulted in good experiences. The staff person typically at Taylor Street NW when I visited daytimes was particularly helpful and thoughtful, including calling me when my credit card expired. This is a well managed location.

the best in customer service and location

Star rating 5 out of 5

June 1, 2018

the best in customer service and the location is very good

Excellent service, security and storage!

Star rating 4 out of 5

May 31, 2018

We stored antique furniture, glassware, china, silver and keepsakes for 18 months and the facility was always clean, secure and climate controlled!!!

Super easy to use

Star rating 5 out of 5

May 30, 2018

I had never used a storage facility before and didn't know what to expect. CubeSmart was very easy and efficient to work with. I was able to see two different sized units before deciding what worked best for me. It's very secure and even as a single woman going there alone, I feel safe . The units are all very clean as well as the entire building. It's a good price and I have never had any issues at all. I would highly recommend!

Great staff and very helpful.

Star rating 5 out of 5

April 26, 2018

The facility was perfect. Only point would be that it was not close to my home. Also - I wanted to move to a larger storage unit however was told it would be $129.00+. I was able to get a 5 x 12 for $84.00 plus tax $97.00 per month. U-Haul is closer to my home as well.

Very very large

Star rating 5 out of 5

April 25, 2018

This storage is clean very good place to sit if others are waiting to be seen. Great bathroom facility very clean.

Excellent self storage facility

Star rating 5 out of 5

April 6, 2018

Cube Smart has a clean and safe facility I would recommend to anyone looking for storage in the Washington, DC area. When I moved in, they offered a discount if you bought and used a lock from their facility, which I appreciated. My unit was a little on the expensive side, but given how secure my belongings were, the extra expense was worth the piece of mind.

Great customer service! And clean facilities.

Star rating 5 out of 5

April 4, 2018

From start to finish it was a great experience. Love the fact that you didn't have to give 30 days notice to move out. Great team!

Great guys, great facility

Star rating 5 out of 5

March 30, 2018

I just upgraded storage unit to a larger unit. Keller and Roberto are fantastic! They are very helpful, knowledgeable and professional.

Great service and support

Star rating 5 out of 5

February 26, 2018

The facility was 1st convenient for my family and 2nd and most unexpected good customer service. The guys were professional and courteous through the sales process up until I moved out. I will definitely use this site again should I need storage for my belongings should I move again!

Great Facility

Star rating 4 out of 5

February 9, 2018

Everything was great. Great price, clean facility.

Overall the storage unit is not that bad your service is getting much better than it was

Star rating 4 out of 5

February 9, 2018

Although it started off very poorly the service at this particular CubeSmart has gotten 50% better. Your accounting system is sort of black and white. And it's very little compromise butyeah, I don't really have a lot of choice in the matter so I stick with you

Great Storage Experience

Star rating 5 out of 5

February 4, 2018

I don't have many complaints about my experience, except I wish the units had lights after hours. The place, although a little difficult to find, was clean , indoor storage, and customer service was great.

Great location; easy access!

Star rating 4 out of 5

January 24, 2018

When looking for a self-storage facility, the first thing I looked for was a great price. There is another CubeSmart closer to my home, but this store had a better price at the time I reserved. It's a great location; still not very far from my home. Very accessible, easy to get in and out, once you figure it all out. Both the manager and customer service rep have always been very helpful when I had questions. Overall, I'm very happy! Thanks, CubeSmart!

Roberto Waithe provided us with excellent service

Star rating 5 out of 5

November 5, 2017

Roberto Waithe went above our expectations in helping us consider moving from one unit to another. Thank you Roberto.


Star rating 5 out of 5

October 14, 2017

Very clean and efficient. Close to home. Employees are excellent in customer service.

great self storage facility

Star rating 5 out of 5

September 18, 2017

I give this storage A+ the space is clean and the staff is great

Convenient self storage unit

Star rating 5 out of 5

August 21, 2017

Thankful for storage facility. could not have asked for a better location.

Great storage , clean and convenient

Star rating 5 out of 5

July 28, 2017

Very friendly staff, clean storage, etc Outstanding place to store items

This place is great!

Star rating 5 out of 5

July 2, 2017

I worked with other storage companies before, but these guys are great! The price you pay is flexible to the amount of storage you need, and the building is very well kept! Plus this location is right next to my university!


Star rating 5 out of 5

June 26, 2017

Everyone is pleasant, helpful and solutions focused. The facility is well lit and reasonable clean. I like the music.

I lije them

Star rating 4 out of 5

May 3, 2017

They have a good service an the facility is accessible

So happy I am storing with CubeSmart

Star rating 5 out of 5

April 26, 2017

The kindness of the staff is my most important factor. Everyone has been so helpful and compassionate. I don't know many people who like moving things - the CubeSmart Staff understands that and makes me the client feel less uncomfortable with the process.

Great staff, clean facility!

Star rating 5 out of 5

April 25, 2017

Staff is friendly and professional and solutions oriented. They are always available and willing to help.

Clean & Well Maintained

Star rating 4 out of 5

March 10, 2017

Staff responded quickly, hours are generous and the facility was overall clean, bright and well organized.

having a storage unit is imprtant

Star rating 4 out of 5

March 6, 2017

I appreciate having a storage unit I always have so many documents I have to keep on file it is important to me to maintain a unit and keep up with my life by keep up with my files!

Great facility

Star rating 5 out of 5

March 2, 2017

The Manager is very cool. He took his time to explain everything. His customer service is so sweet that we couldn't no when we heard the price with all the discounts. Thank you for your help

Good Experience

Star rating 5 out of 5

January 18, 2017

Good Experience, friendly customer service but did have a delay getting someone into the office

Great storage facility

Star rating 5 out of 5

July 15, 2016

I rented the parking space and the process was easy and the staff are friendly and efficient.


Star rating 5 out of 5

July 7, 2016

Everyone was very friendly & patient. Very clean storage center

Convenience Fee

Star rating 4 out of 5

June 13, 2016

The service at the Cubesmart DC location on Taylor St. is impeccable. The only problem I have is the convenience fee added to the rental payment, especially when there are college students like myself who aren't able to pay in-sotres when we go away for the summer. Its unfortunate that there is a convenience fee added to payment due to the fact that most students can not pay in stores, obviously. Overall, I would give Cubesmart a 4-star rating. Its the convenience fee that disrupts my complete satisfaction.

It is a great self storage facility which is well kept and conveniently located for me.

Star rating 4 out of 5

May 1, 2016

The facility could be more geared toward Senior Citizens, the handicapped and our service men whereby there are special compensations given to these groups. We have all given to this country in one way or another, and should be given a discounted rate of at least 15%. It should also be noted that the prior owners did give discounts which should be carried over by the new owners as many companies practice.

Excellent facility!

Star rating 5 out of 5

April 21, 2016

Clean facility and excellent customer service. I would highly recommend!