They went beyond customer service. During this emotional period in my life I needed to rent a unit where I knew that the majority of my belongings would be safe. They made sure that not only was it safe for them, she made sure that I felt ok and safe renting there.

This place is a good for the price. The security system is very good as well. The only thing that I would say is a negative is that the hours of operation are different then what is listed. I went there twice during the regular hours and there wasn't any one there.

The unit was left clean and has anti-pest packets in the corners of the floor, also its foundation is raised off the ground a few inches which makes me feel secure that no rain will seep in. I feel my things are very safe in my unit! Someone also helped me figure out how to get my box spring to fit in when I thought I would need to purchase a larger unit to accommodate it. Very happy!

My experience with this Cubesmart location has been excellent. Signing up and reserving my unit was super easy and convenient. This is my first time getting a unit so price-wise, the quality and value are in sync with each other in my opinion. The employees I have spoken to in the office were kind, professional, informative, and helpful. The unit itself was clean, well-kept; I could not ask for much better. I very much like being able to punch in my security code for the gate, doing my thing with my storage unit and heading out. The location is easy to spot, and from what I have seen, the whole place is picked up and looked after well. Thank you to all involved!

Great storage facility. Staff is friendly and helpful, location is safe, secure, with a convenient location. Facility is clean, monitored, easy, prices are good.

I like for good facility for self storage thanks for good team

i been happy with my storage so far keep up the good work

Amy was very helpful from the start, explained the whole process thoroughly and great prices.

I like cube self storage very clean and not to bad with pricing and very nice staff

I stored my belongings here for over 5 years and have zero complaints. Anytime I needed customer service, they were friendly and very easy to work with. Thank you Cube Smart.

The place is great except it keeps raising the prices

I had a great experience & will recommend this facility to friends

The staff were always there to help me with my issues. Every process was quick and easy.

Very satisfied all around, very secure number one, location convenient, girls in office the best!

The staff was wonderful and the prices were perfect!!! Very easy to access

There are many facilities to choose for self storage but what makes this facility a better option is their great staff. Although I only had to deal with the staff on limited occations, they were excellent.

The facility is pretty clean and the ladies at my particular facility is very very nice and helpful. But the rental fee has gone up almost every year since I started storing my things. It's now more than double what it was when I started out. After 12 years, you'd think I'd get a LOYALTY DISCOUNT! ...nope! The doors and locks are not in the best of condition. Had anyone tried, they Could have broken into my unit easily, even with the lock on, simply by lifting the door in my old unit. The former manager was aware of this and never bothered to replace it. I now have a different unit which is fine. Regardless, I have had no security issues.

Great storage, property is safe and reasonably priced.

Very afforable and convienent great place to store and the staff is very polite.

Very clean facility, close to my current location. Extended hours for easy access thru secure, password protected, automatic gate. Personnel were friendly, courteous, and very helpful.

This was my 3rd experience with CUBE storage & will continue to be. Great staff, easy to comunícate with.

Customer service is good, Cleaning is top par, convenience, it would be nice to have better hours, security is nice

The managers here were great, helpful and pleasant. Everything about this facility was convenient.

I lost my car and almostt my apartment. Came down sick and totally apologize for letting it go.

Everything about this location was excellent for me. I love how wide the isles are. Makes it so easy to drive your large truck between the buildings. The setup allows you to see who is in there with you, which makes me feel safer when I am in my unit which is a big deal for me.

Staff is extremely friendly and very helpful. Very easy in and out both at desk and upon entering facility.

Will surely speak highly of this place. This is the first place that I have ever had to use for storage so my expectations will be very high in going to another place.

What counts in renting a storage unit is a welcoming, helpful and caring facility such as CubeSmart. The Gales Ferry Connecticut CubeSmart team guided me through the process of leasing my unit with professionalism and patience. This team is detailed oriented and caring. After signing my paperwork and returning home to collect my items, I found the hand truck at the entrance door to my unit. This was so thoughtful and helped make my moving in experience a good one.

Had to get the hard top to my Jeep into storage. Originally reserved a unit at a CubeSmart facility closest to me. When I showed up I realized the opening to the actual unit wasn't wide enough for the hard top to fit through. The girl working there contacted the "sister facility" in Gales Ferry, and confirmed they had an available unit that would work. It was only 15 min away, but I still wouldn't make it there before office closing hours. Amy, the manager, agreed to wait for me to get there to sign paperwork/get keys. Very cool of her to do. Then, I spent all of the next day or so searching for help with moving the hard top into the unit.. no luck whatsoever. Since the truck it was in was a rental and needed to be returned, I finally just drove to the storage unit to try transferring it myself. Within minutes of getting there, both Amy and Erica (the other manager) offered to help me. It took a little bit of strategy (and sweat), and recalculation when one of them had to take a conference call back in the office.. but two of us got the top into the unit, safely and securely. I would've definitely had a difficult time trying to move it myself, and might've risked breaking a window. So even though this review is nothing short of a novel, words can't really express how much I appreciate the help! (And the ice cold water as I was leaving) Thank you again! Awesome.

Very amiable and helpful people, not disappointed at all with the service we received.

Great storage. very clean, convenient, a little bit pricey but you get what you pay for...

Best and cheapest storage facility in the area! Amy is the best CSR I've ever met! They are very accommodating which makes a very stressful situation as it is, become just a bit easier and more convenient. 5 star review and very high recommendations from this very satisfied customer.

Clean, quick & convenient. Affordable pricing and friendly staff. Great Hours of Availability!

so easy to go in and the fact when your leaving u can just drive close to the gate and it lets u out.

Great facility , clean , conveniently located , love it

Amanda was great and the process of renting a unit quite easy and transparent. Obviously everyone hopes that the relationship they have with a storage company is short, but at least this one was pleasant.

Great customer service. I pointed out an electrical issue and the staff was on it same day getting estimates for fixing it! Thank you!

We've stored our property at CubeSmart for over two years to date. The company and staff have always been flexible about payments, if there needed to be a delay, etc. They make the extra effort to personally call and remind you of a due date if you're approaching incurring a late fee. Staff is pleasant, and courteous.

Received excellent customer service from Amanda today when we leased two units for our move. She was very helpful is getting us setup with exactly what we needed. We will be recommending this cubesmart storage facility to our friends!

Always friendly and able to help me out. Great storage facility with great services.

Very friendly helpful staff, personal service, 7 day access. Convenient, with the size unit we were looking for, clean and dry.

I am happy to be doing business with CubeSmart! I feel safe with your facility.

I was very happy with my storage unit at this Cubesmart location. Except for a couple of rate hikes that I found unreasonable and that were quickly adjusted, I have never had a reason to leave except for now, the reason being that I no longer have the funds available to pay for the monthly rental fee. I wish I could stay and would otherwise. Though I cannot, I would certainly recommend it to another. It was extremely convenient for me, being right down the road from my home, and management always worked with me in a very amicable and professional way. I will miss that service, as well as the convenience. Sincerely, Deborah A. Ranquist

very courteous and friendly staff; well kept facility

I've been in this location for the past 4 years and I have nothing but good things to say. It wasn't run by Cubesmart when I started there, but the transition was smooth and the rates have always been the best. I've now moved up to Boston, but I plan on keeping the unit right where it's at. Like a tailor, when you find a good one, stick with it!

Great place to store my extra items that can't fit into my tiny apartment. It is totally safe and secure. And everyone there is great. Not a problem since I have started renting.

Compared with other private companies in terms of price and quality advantage verbal communication was difficult, despite the kindness of the staff was grateful.