August 10, 2018
There are many facilities to choose for self storage but what makes this facility a better option is their great staff. Although I only had to deal with the staff on limited occations, they were excellent.
July 20, 2018
The facility is pretty clean and the ladies at my particular facility is very very nice and helpful. But the rental fee has gone up almost every year since I started storing my things. It's now more than double what it was when I started out. After 12 years, you'd think I'd get a LOYALTY DISCOUNT! ...nope! The doors and locks are not in the best of condition. Had anyone tried, they Could have broken into my unit easily, even with the lock on, simply by lifting the door in my old unit. The former manager was aware of this and never bothered to replace it. I now have a different unit which is fine. Regardless, I have had no security issues.
June 23, 2018
Great storage, property is safe and reasonably priced.
June 6, 2018
Very afforable and convienent great place to store and the staff is very polite.
May 14, 2018
Very clean facility, close to my current location. Extended hours for easy access thru secure, password protected, automatic gate. Personnel were friendly, courteous, and very helpful.
April 22, 2018
This was my 3rd experience with CUBE storage & will continue to be. Great staff, easy to comunícate with.
March 3, 2018
The managers here were great, helpful and pleasant. Everything about this facility was convenient.
February 10, 2018
I lost my car and almostt my apartment. Came down sick and totally apologize for letting it go.
December 30, 2017
Everything about this location was excellent for me. I love how wide the isles are. Makes it so easy to drive your large truck between the buildings. The setup allows you to see who is in there with you, which makes me feel safer when I am in my unit which is a big deal for me.
December 11, 2017
Staff is extremely friendly and very helpful. Very easy in and out both at desk and upon entering facility.
August 26, 2017
Will surely speak highly of this place. This is the first place that I have ever had to use for storage so my expectations will be very high in going to another place.
July 31, 2017
What counts in renting a storage unit is a welcoming, helpful and caring facility such as CubeSmart. The Gales Ferry Connecticut CubeSmart team guided me through the process of leasing my unit with professionalism and patience. This team is detailed oriented and caring. After signing my paperwork and returning home to collect my items, I found the hand truck at the entrance door to my unit. This was so thoughtful and helped make my moving in experience a good one.
July 5, 2017
Had to get the hard top to my Jeep into storage. Originally reserved a unit at a CubeSmart facility closest to me. When I showed up I realized the opening to the actual unit wasn't wide enough for the hard top to fit through. The girl working there contacted the "sister facility" in Gales Ferry, and confirmed they had an available unit that would work. It was only 15 min away, but I still wouldn't make it there before office closing hours. Amy, the manager, agreed to wait for me to get there to sign paperwork/get keys. Very cool of her to do. Then, I spent all of the next day or so searching for help with moving the hard top into the unit.. no luck whatsoever. Since the truck it was in was a rental and needed to be returned, I finally just drove to the storage unit to try transferring it myself. Within minutes of getting there, both Amy and Erica (the other manager) offered to help me. It took a little bit of strategy (and sweat), and recalculation when one of them had to take a conference call back in the office.. but two of us got the top into the unit, safely and securely. I would've definitely had a difficult time trying to move it myself, and might've risked breaking a window. So even though this review is nothing short of a novel, words can't really express how much I appreciate the help! (And the ice cold water as I was leaving) Thank you again! Awesome.
June 2, 2017
Very amiable and helpful people, not disappointed at all with the service we received.
May 29, 2017
Great storage. very clean, convenient, a little bit pricey but you get what you pay for...
November 1, 2016
Clean, quick & convenient. Affordable pricing and friendly staff. Great Hours of Availability!
September 11, 2016
so easy to go in and the fact when your leaving u can just drive close to the gate and it lets u out.
April 2, 2016
Great facility , clean , conveniently located , love it
March 10, 2016
Amanda was great and the process of renting a unit quite easy and transparent. Obviously everyone hopes that the relationship they have with a storage company is short, but at least this one was pleasant.
February 12, 2016
Great customer service. I pointed out an electrical issue and the staff was on it same day getting estimates for fixing it! Thank you!
February 6, 2016
We've stored our property at CubeSmart for over two years to date. The company and staff have always been flexible about payments, if there needed to be a delay, etc. They make the extra effort to personally call and remind you of a due date if you're approaching incurring a late fee. Staff is pleasant, and courteous.
December 29, 2015
Received excellent customer service from Amanda today when we leased two units for our move. She was very helpful is getting us setup with exactly what we needed. We will be recommending this cubesmart storage facility to our friends!
June 2, 2015
Always friendly and able to help me out. Great storage facility with great services.
May 14, 2015
Very friendly helpful staff, personal service, 7 day access. Convenient, with the size unit we were looking for, clean and dry.
April 7, 2015
I am happy to be doing business with CubeSmart! I feel safe with your facility.
November 3, 2014
I was very happy with my storage unit at this Cubesmart location. Except for a couple of rate hikes that I found unreasonable and that were quickly adjusted, I have never had a reason to leave except for now, the reason being that I no longer have the funds available to pay for the monthly rental fee. I wish I could stay and would otherwise. Though I cannot, I would certainly recommend it to another. It was extremely convenient for me, being right down the road from my home, and management always worked with me in a very amicable and professional way. I will miss that service, as well as the convenience. Sincerely, Deborah A. Ranquist
August 12, 2014
very courteous and friendly staff; well kept facility
March 13, 2014
I've been in this location for the past 4 years and I have nothing but good things to say. It wasn't run by Cubesmart when I started there, but the transition was smooth and the rates have always been the best. I've now moved up to Boston, but I plan on keeping the unit right where it's at. Like a tailor, when you find a good one, stick with it!
December 2, 2013
Great place to store my extra items that can't fit into my tiny apartment. It is totally safe and secure. And everyone there is great. Not a problem since I have started renting.
August 29, 2013
Compared with other private companies in terms of price and quality advantage verbal communication was difficult, despite the kindness of the staff was grateful.