January 6, 2019
Cubesmart is professionally managed. I am nor happy with this review process,
December 17, 2018
Both Debbie and Destiny were a great help and very considerate of our situation and some of the tough questions we had about long term storage.
October 20, 2018
Great facility but found one closer to our location. The only thing I would recommend is additional lighting.
October 8, 2018
Easy access right off 495; A couple of times I could not reach anyone in the office when I called. However the staff was very friendly and helpful.
August 25, 2018
Signing up for a cube was extremely easy. I was in and out in 10 minutes. It’s very easy to move things to and from the units and most of the time no one else is there so it’s really simple to just store your stuff away. Only problem I had at all is the price. A little expensive and out of the blue I received a letter saying it’s going up another 12 dollars a month. So unfortunately that’s why I left.
July 1, 2018
Damon was in covering for Chris at the Franklin location. Damon is a wonderful manager. He is very knowledgeable and helpful. We were able to switch to a smaller unit with no trouble. He was able to find us a unit that was close to our old unit. Made for an easy switch. Don't lose this man! Thank you Damon!!
July 1, 2018
We didn't leave, we just downsized. The gentleman on site gave us several options and helped us decide on the best one for us. He advised us on the best way to ensure that our credit from our current rent would be applied to next month's rent on the new space. We were able to make the switch on the same day. He was super friendly and helpful, and it was an excellent all around experience.
May 29, 2018
Excellent facility: * Ample parking * Temperature controlled area was important to us * Staff extremely helpful, even assisting me with payment processing * Facility generally clean, even on days where there was many people moving in and out
May 21, 2018
Although staff was pleasant, I have to say I feel I was maxed out. I had the tiniest unit, and my monthly rent kept going up. Also, insurance should be a choice not mandatory. In the end, it went to auction because I couldn’t remove and store the big heavy furniture. Best of luck.
May 8, 2018
I was pleasantly surprised at how clean, safe & friendly the people were at this facility! I also like the fact that you're indoors when accessing your unit. Would recommend if you're looking for storage at a reasonable price.
April 16, 2018
I am very impressed with my service overall! Thank you for great service!
April 7, 2018
Great pricing, clean. Customer service was always available.
March 20, 2018
Staff is always pleasant to deal with and supportive! Each employee that we have dealt with ensures that our needs have been met for storage, packing, payment and access solutions, whether on the phone or in person.
March 18, 2018
I needed to store a small vehicle for winter- the staff was incredibly helpful and was able to met my needs. Short term rental exactly what I needed. Price was a bit high but the security was appreciated. Customer service was friendly, knowledgeable and efficient.
March 3, 2018
This facility is well run. It is neat, clean, and secure for my belongings & to enter. I paid extra to be in climate control & is worth it ... belongings only get dusty, but dry!
February 13, 2018
I recommend this facility in Franklin. I had no issues at all.
December 6, 2017
I appreciate friendly customer service and attention to cleanliness.
November 21, 2017
They have plenty of promo's online and are very helpful in person. While I haven't actually moved our items into the storage unit yet, it seems to be very clean, well lit and well maintained. I only need it for a few months, but I wouldn't hesitate to use it longer. The loading docks are also a nice touch as I will be having an 18 wheeler unloading directly into my cube.
October 12, 2017
Very friendly staff - took the time to answer my questions and show me how to get to my cube (several times...).
September 2, 2017
My wife and I were well pleased with Mary DeRagon's service. From start to finish, she was exceptional! She made sure we had what we needed and didnt stop until the job was done. She greeted us with a smile and that made all the difference.
August 9, 2017
great, clean storage facility and excellent customer service.
May 22, 2017
Very helpful and pleasant when I initially reserved a unit but when I found out that the unit was a little smaller than what I needed, Linda immediately put me into a unit that was just the right size. Thank you for being so accommodating.
April 2, 2017
Very great customer service every time I come to this location- friendly, patient, and makes sure that all my questions are answered
March 21, 2017
well maintained facility, generally courteous and professional staff,
December 22, 2016
Easy access, clean and convenient! Always easy loading and unloading. Would highly recommend.
October 16, 2016
Linda took care of us and explained the rental process in great detail. She is a very pleasant person to deal with at cubesmart. I would recommend cube smart.