November 30, 2018
I needed short term storage for my mother's things after she moved into a nursing home. The folks at CubeSmart were very accommodating and helpful throughout the process. I would definitely go back if I ever need extra storage again.
November 30, 2018
I have dealt with the same manager since day one. She is amazing the day I am moving out she is also training someone new. Not a bad deal at all. My life was there from April till a few days ago. I had a few things that means so much to me. That cant ever be replaced, they were safe and not dusty either. I would go back to Cube Smart again. Thank you. I'm on my way home to Arizona
September 30, 2018
Love Sue from then Sutherland Ave CubeSmart! She’s so wonderful to be around and makes you feel so welcomed! She remembered us from when we first signed up for the storage unit! It made us feel great like she really cared for us! Thank you for your service! Will definitely recommend to a friend or if we need a storage unit again we’ll be back!
September 21, 2018
Good location well run and maintained, excellent customer serice
September 18, 2018
The manager Sue, and the General Manager at the Sutherland Avenue facility in Knoxville are the friendliest, and most enthusiastic folks to work with. They certainly represent Cube Smart well!
September 17, 2018
I was able to keep and store all the items safely.
September 1, 2018
Excellent location. Staff is phenomenal. Storage facility very clean. Thank you. Just love Sue and June
June 16, 2018
Best customer service ever and the store is always clean.
May 11, 2018
Best Storage Facility in Town! Guarantee that you will receive a quality storage facility for an affordable price! We looked at several other locations before selecting CubeSmart on Sutherland Avenue..... nothing compared to them on cleaniness and customer service! Plus they had the best prices, on-site amenities and security...Which was all very important to us while storing our valuables. I have been happy with our storage facility for 6 months. In the 6 months at this facility....I have always felt safe and secure at this location. ALWAYS very clean. ALWAYS received EXCELLENT customer service from June and her team... which is hard to come by in our area so the EXCELLENT customer service always provided to us by June will keep us as customers as long as we have storage needs. June is always smiling with a welcoming demeanor. She goes above and beyond for her customers and happy to help. She is professional with a compassionate and kind attitude. Thank you, June! Keep up the good work because your CubeSmart location is AWESOME!
April 30, 2018
The facility was clean and easy to access. The staff was always extremely friendly and willing to help in whatever way they could. Will recommend to others!
April 22, 2018
Best place too rent employees go the extra mile more than friendly they make you feel like family took the best care of my storage need ask for sue you wont be disappointed best storage facility you can rent from don't take any chances elsewhere or you will be disappointed. Michael edward Bilyeu.
April 18, 2018
The facility was well maintained and secured, and the staff was super polite and knowledgeable.
April 14, 2018
Great facility and location. Management was friendly and helpful and easy to work with over many years.
March 21, 2018
customer service was great. very professional and was easy access with private code.
March 15, 2018
SUE AND JUNE TOOK SUCH GOOD CARE OF US WITH PATIENCE AND AN URGENT CARING WAY.
March 8, 2018
The team here went above and beyond to help any way they could.
January 21, 2018
Good storage facility just found a better location with storage inside and bigger and less money.
November 29, 2017
Sue was the lady who signed me up. SHE WAS EXCELLENT IN EVERY WAY. she covered all the details.. thoroughly and was polite and professional through the entire process. I WOULD RENT AGAIN, in a heartbeat from Sue. I hope all of your employees are a excellent at their jobs as Sue is.
November 4, 2017
the lady went out in the rain to show me a unit the went out of there way to help us
August 1, 2017
Great customer service EVERY SINGLE TIME and not to mention an awesome facility.
July 15, 2017
Very modern storefronts, highly service oriented, and lots of ancillary product support, i.e. boxes, tape, locks, packing material, etc. Have used in two locations and love them both.
June 18, 2017
Friendly staff and easy process. Having a truck to use within the first month of renting definitely helped create a smooth transition.
November 5, 2016
Usually, I just stop by your office and pay with a credit card to avoid the fee you charge for online payment. Yesterday - Nov. 4 - I stopped by at 2:10 pm to find your office locked with a sign on the door "Will return at 3:00." This has happened before. So I made a wasted trip it seems. Will you pay me an "inconvenience fee?" No. Instead I have to pay online and pay you a "convenience fee" for the "privilege."
April 21, 2016
Customer service is horrible. I do not like the attitude of the management. They ask you to refrain from saying anything about customer service now I know why. I do not like this company and will be moving out. Cube Space bought out the company I was with before or I would not have rented from them.