March 3, 2019
The facility is well kept. The staff is very nice.
February 4, 2019
great facility and EXCELLENT staff assistance- wow!!
November 18, 2018
Cleanliness and security were fine. What sets this company apart from any other is the highly competent and extremely customer friendly staff
November 1, 2018
Always felt that my storage contents were safe and secure at Cubesmart.
October 25, 2018
Employees were always nice and helpful my move and move out of the storage was smooth and easy, I will definitely recommend cube smart.
October 24, 2018
Just what I needed for storage this year. All staff was very knowledgeable and friendly. Unit was also very clean.
October 20, 2018
The units are clean. The prices are reasonable and the staff is the best.
October 16, 2018
all in all, heads above any other local storage facility.
October 6, 2018
Nice facility. Convenient and easy to enter when needed. Thanks
September 18, 2018
It's a great facility and close to the place I live
September 17, 2018
Used this storage facility while waiting for apartment to become available. Unit was clean and accessible 24/7; on-site personnel were helpful.
September 13, 2018
Very clean, good location, top notch security and reliable efficient staff
September 9, 2018
Pretty cool storage place, I appreciated the customer service a lot
August 27, 2018
Everything with our rental was great! Contracting for the unit, access, security, paying and checkout were clean and simple. Would use again if the need arises!
August 24, 2018
Excellent - this is the second time I've used this location and the third time I've used Cubesmart. Always very happy with the customer service and the state of the facility. They also have great boxes and packing supplies.
August 7, 2018
What I liked most was the super friendly, efficient and intelligent young woman running the facility.
July 31, 2018
I felt that my belongings were very safe and secure. Very clean place inside and out
July 25, 2018
Great facility. Storage unit was climate controlled and some of our furniture had mold on it.
July 23, 2018
I moved my belongings into the facility in April this year. Both ladies were very helpful and they made it easy to do business with them. Many times when renting anything, if there is an option for a roadblock, it gets put up. Not them, they made it easy to rent and did not nickel and dime me with useless rules to extort money from the customer.
July 22, 2018
The prices are so reasonable, they are clean and I feel that my items are safe here. Great storage option.
July 4, 2018
i never had any problems, staff was always kind, and i felt like my stuff was safe against other people & disasters.
July 4, 2018
Units are clean and well maintained. Easy in and out. Staff is great.
June 9, 2018
Easy to use. Everything was clean. No signs of rodents or pests. Could use a dumpster or some other waste disposal. Staff friendly and helpful.
May 18, 2018
Units are very clean and the people are friendly and helpful
April 15, 2018
Excellent customer service and clean facility and grounds.
March 20, 2018
This facility is well managed, up to date with technology and secure. Clean and a safe storage facility. close proximity and easy to get to on the westside.
March 5, 2018
Both managers were very helpful and the facility was nice and reasonably priced.
March 4, 2018
Any time icalled. There was always aperson that was well informed and super nice to attendee my needs. Evening hours and my paintings were kept perfect. Thank yoh for being old school, awesome company, God bless.
March 4, 2018
The place is extremely clean and very secure, almost to a fault. The gates shut at the end of business hours, at which time you need a security code to open the big gate to reach your unit. What's odd is that the gate is perma-locked at 10pm (your code won't open it), which is a little inconvenient if you're doing an all-night move. I understand the precaution, but I ended up having to keep a u-haul for an extra day because the gate wouldn't open after 10pm. Otherwise, everything was fantastic.
March 3, 2018
I was grateful for discount special. Unit was just right for my mom's things. Friendly customer service.
March 1, 2018
Convenient, price was right, helpful staff when you needed them.
February 27, 2018
We liked the location, original price for rental, and ease of access for members in to their storage space. The space was clean and the light worked when we first moved our stuff in. Over the 1.5 years we had our home furnishings stored there our price increased 3 different times. I would recommend making sure you're crystal clear about the price and how long that price is locked in for. Overall though, I would definitely use them again if I needed storage space as I felt the price was fair for the size.
February 16, 2018
Very happy to have my stuff stored at Cubsmart thank you How are you make recommend storm to anybody in your place
February 14, 2018
Long time customer, very happy with the facility and the staff. I've not had any issues and am very glad I found this place. Recommended.
December 5, 2017
A little surprised at the entrance doors to my building are always unlocked. Entrance doors should be locked and only opened by customer or employee key. My unit is right next to the door and hallway is full of leaves. I open my storage unit and now I have the leaves.
August 17, 2017
Just stopped into the store on 11th street not even 15 minutes ago and the lovely ladies at the front desk helped me get answers for every question. They made very helpful suggestions for account concerns and questions I had. I wish I would have gotten their names! Very nice, thank you!!
July 1, 2017
Great folks. The staff is like family. They truly care.
May 31, 2017
I am very impressed with this facility. Everyone that I have worked with at this location is very professional, yet warm. Entire property was clean and well maintained. I felt secure leaving my pop-up camper there. Bob went way out of his way to help with getting my camper into my spot for the first time. Very patient man!
April 24, 2017
This storage facility is very clean and well managed. I got a really good deal when reserving my space. However, I was not told that insurance was a requirement and I had to pay extra fees when signing my lease papers. I also was not told that I had to have a lock on my unit within 24 hours of signing my lease. If i would have known that, I would have saved $18 because I was required to purchase a new lock. All in all, I am happy with my unit and the customer service.
March 15, 2017
They are fast, friendly and had me set up perfectly what i needed
January 15, 2017
Kalamazoo's CubeSmart self storage facility on 11th Street is the creme-de-la-creme of the industry. With exceptionally high standards for the security and safety of both its facility and it's renter's, CubeSmart on 11th is unmatched in quality and value. Remarkable in the personable customer service, diligent maintenance and professionalism of its staff, this location is unparalleled in holding a degree of excellence.
October 31, 2016
Kris and her team are very professional, helpful, and friendly. The storage units were clean and the service I received from the minute I called to the first time I visited and then moved in was great!
October 18, 2016
Facility is clean and secure. Units are clean with tall ceiling so you have a lot of room to stack boxes. We are PLEASED.
August 8, 2016
Excellent staff, well maintained facility, excellent security, convenient location, reasonably priced.
July 19, 2016
I love that they keep my things the way I left them. I am highly satisfied
June 7, 2016
The manager on site was very helpful and friendly.
March 6, 2016
I have received wonderful service from the friendly staff at CubeSmart. It is nice to have friendly, dependable people.