3 years ago
I have been using this service for approximately 7 months now. My monthly payments have gone up twice from $152.00 to $164.00, to $179.00. When I questioned the CSR, she stated that there is a rate increase after our first 6 months, then after the first year. At that point I said to her that I never read that in my contract, nor was I made aware of this recurrent increase by you. She checked my account and said she would lower my rate back to $157 for which I thanked her which will apply on my next payment in January. This is a unit that is not at least temperature controlled. I was ready to move my belongings, but since I plan to be in my new home by no later than April 1st I am sticking with my agreement, but God willing I will definitely be out before they can increase my payments for the annual storage rate, plus the insurance for which I pay monthly only covers 1 item in the whole unit being that each of my storage items cost more than the insurance will pay. I have never heard of a payment increase from any other storage unit. My sister had a storage unit for 5 years and never had a rate increase. Good luck to the next clients. I gave a 4star because there was no 1/2 and other than the rate increase, I had no issues with Security, Customer Service.