October 2, 2018
I went to Cube Smart off a recommendation from a childhood friend. My first disappointment was I was forced to buy a lock from you and wasn't told that on the phone when i made my reservation. But the biggest disappointment was when about three weeks ago, there was a fire on the roof, setting off the sprinklers. While my unit, thank goodness, wasn't directly under this, the water seeped into about 1/3 of my unit. I just happened to 'show up' that day to get a few things out in anticipation of a move I was making to a larger apartment. I was asked not to move my things on the 'wet side' that day, just take pictures. I was told your insurance company needed to see everything. When i called a couple of weeks later, I spoke with the manager, and he rudely told me that I am responsible for all my things. So basically, he told me not to move my things to protect his loss, not mine, but led me to believe I couldn't touch them so that the insurance company could see mine. I will never go to Cube Smart again, nor would I recommend.
September 28, 2018
I feel that you should be able to split the payment at least TWO . I am currently homeless and staying with family & also a single mother. Something always comes up financially and it’s hard to pay it all in one shot-sometimes! If I could pay half in the beginning of the month and the second one in the middle of the month that would be a great convenience! Just a thought
September 25, 2018
Cube is a really nice and safe storage place. My only negative would be that you guys allow people to use moth balls in their units which made some of my items smell like moth balls. There was also the smell of dead rodent in one of the traps by the door. Other than that great.
September 13, 2018
Good access and security in the premises. Thank you.
September 2, 2018
Had a large space for 6 months, and the building was always clean and secure. Bob drove around entire building many times a day to maintain no one was there that did not belong. What impressed me the most, (and I said this to his face) Bob said certain things would happen or be maintained, and he kept his word. One can not ask for more. ONE thing I DO NOT LIKE! Filling in some of the information below this comment IS TOO INVASIVE and I DO NOT LIKE WHEN A COMPUTER TELLS ME WHAT i CAN AND CAN NOT WRITE!!
August 23, 2018
The building is impeccable everything is brand new, they maintain it so well, Bob the manager is a really good guy, very personable and professional
August 8, 2018
Great place to be, clean, climate control and great security system!!! Staff is great and courteous. Keep up the good work!
August 2, 2018
The only thing I wasn't happy about was that the box where you enter the entry code wasn't functioning on an early Saturday AM and no staff members were available to help until an hour later.
July 22, 2018
Excellent place and very clean. Thank you for all the support given by your Staffing.
June 7, 2018
high tech and very clean and organized. loved the front desk staff, very helpful. great conditioning.
June 7, 2018
a very clean and professional place. I did find a roach crawling in the passage way but given the situation of the nature of a storage place in general people that move out from place that are infested and bring their stuff to the storage unit can cause this issue.
April 5, 2018
Everything about this CubeSmart is first class. Secure, accessible and the staff is superb ! Bob makes your experience enjoyable. He's thorough and accommodating. Never any unwelcomed surprises. John, Vanessa and Brittany have all been helpful and courteous as well.
January 28, 2018
Clean, safe, and well-maintained storage facility. Only complaint is that rate increased somewhat unexpectedly a few months into the rental. Nevertheless, highly recommended storage.
October 24, 2017
I recently rented a unit from Bob at the New Britain store. Bob made the transaction easy and hassle free, including the truck which was provided at no cost (except for gas and a small convenience fee). I would recommend the New Britain Cubesmart organization. Thanks!
October 8, 2017
As Soon as I walked in I was taken care of in an excellent manner.everything was right on point.no waiting at all.im very Proud we have a cubesmart in our home town.storage is very needed because most of the apts.and houses here are very small builds from the 1800s leaving us with no choice but to look for these accommodations and I happened to find my most convenient Wich is you guys.Thank you for being there for us in times of needs.and for making our lives easier with our belongings and most of all thanks for your great offers.
July 24, 2017
John and Bob were great in letting me know of options for storage. This place is brand new and very clean. I can come and go as needed. If you are looking for a clean and great price storage place, this is it. Trust me, I looked at 4 others.
July 1, 2017
I Highley Recommend this storage facility. It is very Clean, Safe and secure... The Staff is Excellent, friendly and knowledgeable. you can't find a better storage company than this..
June 28, 2017
Great location! Excellent service. Better than the nearby competition. Much better prices too.
May 21, 2017
I love the storage .its very clean .and it's really close to me.
March 10, 2017
The customer service was just amazing!! They were so nice, and got me a great move in deal.
February 7, 2017
Great service and orientation process. The facility looks clean and safe.
January 27, 2017
the ladies of cube smart here in new britain are very nice
October 6, 2016
Great staorage facility, easy access. Staff very friendly n helpful.