The ease of reserving a unit online, and getting access is incredible. Generally, everything can be done online, but due to some unusual circumstances, I could not complete all of the process online. The manager simply could not have been more helpful in getting my account processed and my access in order. The responsiveness and effort to fulfill customer needs is, in my opinion, unmatched in the industry.

The facility is spotless inside and out; the staff is professional, which inspires confidence that the facility is well-run. They are also gracious and friendly and make it a point to know their customers. I actually look forward to my visits. The Ballantyne CubeSmart is a working example of how to run a successful business

I have had a positive experience, the girl who I worked with was very helpful! The location is great and it's clean and safe.

We have several units here and find the operation of the facility to be top notch. Always clean, plenty of wagons and the staff is always ready to help us with changes to our units or receiving packages when we can't be on site. Friendly and happy to see you when you come in.

Everything about Cubesmart in Ballentyne, NC is superlative. Megan and Trish are fantastic and have all the answers to one's questions, and are very willing and able to assist. The facility is super clean and bright, and stays stocked up on all the items one might need to move in or out. They even have a truck to use to assist new movers-in getting their goods to the facility; and the truck...it FREE. Megan and Trish, you two keep up the excellent work!

We are pleased with our storage space at Cube Smart but were confused when, after only renting since April of this year, we received an increase. I could understand this after maybe a year but not five months.

The folks working there have really helped me out with my storage needs and aim to please.

I was in a jam with our company relocation benefits and Cube Smart really bailed me out. They had two units available on the ground that could accommodated a 75ft. moving van. This was huge so we didn't need a second smaller truck to transfer my belongings to the unit space. Less handling thus preventing more typical damage moving causes to your nice furniture.

I am new to this facility, but have been so impressed with the friendliness, knowledge, and patience of the staff answering all of my questions. So far, everything is great, and I'm so glad I found this particular storage facility!

This is a great place to store your belongings. They supply carts to transfer your things. The units are clean and easy to access. I would highly recommend this place for storage.

The storage facility was in a very convenient location for me. It was run well, secure, clean and had everything I needed in a storage facility.

My credit card used for automatic payments expired. I encountered a login issue when attempting to update my card. CubeSmart's U.S. based customer support promptly reset my password and enable me to switch between the two accounts for each of my two storage units. And this was a 5am! Thanks CubeSmart!

Had great experience here. Staff was very helpful. Unit and common areas clean.

I will use cube smart next time! Clean. Good service!

great place to store and good location. The employees are friendly and helpful. I am moving out of state but would use you again if we come back to Charlotte.

Great facility. Always clean, plenty of dollys, hand trucks, etc to facilitate loading and unloading. Fellas that run the joint are very helpful when needed. Hours to load and unload makes it convenient. Saw video monitors giving a good sense of safety. I used a climate controlled storage unit which was great especially for the hotter months. Highly recommend this location.

From the time I first walked into Cube Smart in Ballantyne I had a great experience. The manager Ben was very friendly and knowledgeable and gave me a great deal on the perfect storage space for my needs. The hours of accessibility for my unit were convenient as was the location. Love that the unit was inside and climate controlled. I would use this location again if I ever had the need.

Just a few negatives: Light bulbs are not in sockets. Sometimes we’re told one thing and then another.

I was a customer of the legacy company prior to Cube Smart purchasing this location. I was very pleased with the prior manager and assistant manager who is now this location's current manager, Allen Edwards. Allen is very professional, customer focused, and a pleasure to work with. I've been very pleased with his willingness to provide excellent service.

This facility set the bar for any storage facility that I might use in the future.

I was impressed with the great customer service at this location. Love that the units are indoors and that carts are provided at no cost to move your items. I'm very happy I selected this location.

This facility is clean, safe and quiet. Alan, the on-site manager, is extremely competent and personable...they couldn't have a better manager. No problems at all except the rent is getting mighty steep, although it's probably comparable to similar facilities. Guess it's a hint that we need to downsize and toss out!

Great price, great location, great facility, and terrific people!

Everyone at Cubesmart is friendly and very helpful.

First time storage user and I can honestly say I am not worried about my things being stolen or unit being broken in at the cube smart- lancaster location. Ben in the office is great and was such a huge help.

Couldn't have asked for a better transition to a storage facility. I have never used a storage unit and they made the process smooth and comforting knowing exactly what to expect and use of facility. Allen and Ben are awesome and answered all my questions and more. I feel that my belongings will be safe and secure while being stored!!