November 21, 2018
Very nice professional staff. Clean facility. Reasonably priced units. Great experience
November 16, 2018
When I first came in to rent the unit both staff were not frinedly. The female that walked me to look at my unit was not friendly either. The Gentleman on the phone upon my vacating though, was very nice and friendly.
October 21, 2018
It was convenient to access and the people are nice
October 11, 2018
Great customer service, clean facility and very convenient
October 2, 2018
Definitely would recommend everyone to go to cubesmart for their storage/moving needs! Awesome customer service team you have at your store! Thank You!
September 21, 2018
Both employees that helped me were great. The lady that did my rental agreement made the process quick. She was helpful. The man that helped me at the end was awesome. He cut my lock for me. He was so nice. If I had the rent a unit again, it would definitely be here.
August 29, 2018
I have had a great service at this location so far.
August 22, 2018
The 4's in service and convenience are due to having to go in to pay. We don't go to the power company, cable company, cell phone company to pay, we pay with our credit or debit cards on the phone or better yet, online. Its also harder to remember to pay. Get an email reminder, pay online right then.
August 21, 2018
Company is very helpful reminding me of payment due. Always with a cheerful attitude.
July 2, 2018
The building is new, very clean, secure not only at the gate but the door and nice timed lighting. The front desk was so nice, it was horribly hot and I appreciated him trudge through the heat. CubeSmart corporate needs to get a golf cart or gater for the staff, its really a long haul to the new buildings!
July 2, 2018
This facility is super clean and convenient. Well lit and accessible.
June 22, 2018
Nice place, feel good about my items security and the staff is very pleasant and helpful.
June 8, 2018
Staff was very helpful and pleasant. Felt very safe when I was there. Facility is very clean, and easy to get to.
June 5, 2018
This facility in Charles Town is very convenient. The process of securing a unit was a great experience from aa employee. The only reason I gave less for customer service is I sent an email with my thirty day notice and i got reminders to pay for the next month. This leaves me to believe my email went unread or communication breakdown.
May 3, 2018
I needed storage immediately and expansion storage. The folks at CubeSmart were not only accommodating, they went out of their way to make everything happen. The agreement was usual and price quite affordable. There were no hidden traps in the contract fine print. Service was outstanding, facility exactly as represented. Security fence needs repair.
April 27, 2018
Everyone was so wonderful to deal with and our stuff was safe.
April 25, 2018
Very accommodating and great customer service. Would use them again.
March 19, 2018
We were going through a stressful time and cubesmart made the headache of finding rental space disappear. They were very helpful and it was very easy to reach a real person whenever we had questions.
February 9, 2018
I had a wonderful experience. Very friendly staff. Answered questions and always willing to help.thank you for making it easy for me in a tough time.
September 21, 2017
Great people to deal with...so far. Just moved in so time will tell.
June 20, 2017
I was surprised at the prices of the rates. Little steep imho