January 2, 2019
Excellent customer care and service seems to be the rule at Cubesmart, and the wonderful professionals at the Mildred Street facility are the best!!
November 26, 2018
I’m rating all the above - five stars. Your managers were always very courteous and pleasant and always returned my calls if they were unavailable at the time to speak with me. While dealing with my own medical issues, my spouse also passed away in March of 2018 which necessitated a move out of the area and eliminating as many household items as possible. The financial strain of funeral costs, especially at a time of grief, made it very difficult to continue storage payments as well as other debts incurred over the years. CubeSmart management was willing to work with me in a compassionate, friendly and professional manner. I’m very appreciative and beyond grateful for the patience and kindness shown to me and my family as we struggled for several weeks trying to organize a ‘move out’ date - especially with my son and grandsons living in Keyser and having to organize all of my needs around their own jobs and families. Again... thanks so much and I would absolutely recommend CubeSmart to friends and family. Gratefully Yours, Sandra Feezle
November 24, 2018
Staff is extremely friendly and flexible to the needs of the customers.
October 14, 2018
Everything was excellent. If I need again I will use cube smart.
October 6, 2018
People are nice and helpful. Thank you! Not enough wagons to transport your stuff.
October 3, 2018
The staff at this facility were very friendly and helpful. The location was conveniently located in a secure part of town, with easy access. The security measure made me feel my property was safe at this location. I will definitely use this facility again should the need arise.
September 27, 2018
Manager was friendly and amazing customer service.
August 29, 2018
I have an inside storage area. It is easy to access and the hand carts right inside the entrance made things so much nicer when I moved things in. The people at the Ranson, WV site are so helpful and friendly.
August 26, 2018
Amazing staff, Charles and Jennifer are very helpful!
August 15, 2018
Jenny is awesome and over the top helpful Took the stress of storing and eventually moving out of the area off my shoulders!
July 25, 2018
After moving out I was still billed for the next month because I was on autopay. I called the office and problem was resolved that day. I even received a follow up call from the unit manager. Great customer service!
April 26, 2018
I would rent from them again should the need arise!
March 10, 2018
I would recommend this place to everyone. Nice and friendly employees and a nice place to store anything you want. I only took my car out so I can work on it.
February 27, 2018
Very friendly staff, very clean storage in the building and around the whole area.
February 17, 2018
I enjoyed being at the facility but was not happy with the price increase I keep my boat in mount airy Maryland for the winter and bring it back to Charles Town for the summer so it can be closer it’s not the fact of affordability I’m retired marine and police officer but don’t understand how the facility in Charles Town can go up and places less than 25 miles away prices stay the same if this wasn’t an issue would have kept my boat there as I had mentioned this facility has an outstanding staff and a clean place to store my boat thank you
February 12, 2018
Everyone was very professional The cost for the storage was very affordable
June 25, 2017
Our family has had storage in this facility since 2014. We have really appreciated the clean facility, comfortable climate control temp, and friendly service. When we were extremely busy with moving and more than a little scatterbrained, they took care of us with a friendly call to remind us that our rent was due -- and treated us with respect, not like deadbeats!
February 28, 2017
Great Customer Service Very Nice Employee's. they are very helpful and understanding.