2 months ago
Kindest customer service you will find in NYC
I never write reviews, but I am writing this one because I was very impressed with the team at CubeSmart. Everyone went out of their way to be personable, kind, helpful, patient, and accountable. Seems like the office is a great environment of nice people who like helping others and work together well as a team. They follow up on loose ends with moving details, holding my reservation for an additional week and personally calling to follow up when I didn't complete it and taking the time to patiently explain the process over the phone. They remember their customers, and they were extremely helpful in going above and beyond, even though was 90 degrees and technically one person's day off! If you have to put your stuff in storage, this has got to be the best place in the city to do so, hands down. I really can't picture another store or location comparing favorably to this one. Thank you Glen, Sam, and also the store's Super Move affiliates.