Reviews of This Facility

Awesome Staff, Very Helpful

Star rating 5 out of 5

December 3, 2018

I was given a storage unit with a pole in the center and after about 2 months of renting (I hadn't used it prior), they transferred my unit to one without a pole without hesitation. Extremely courteous and helpful staff! Carlos, one of the managers, is the best.

Great storage but WEBSITE PROBLEM

Star rating 4 out of 5

November 28, 2018

The storage site is great, but the website has a big problem. It doesn't warn you that your password has to be 8 characters or fewer. So you can waste an hour of your time struggling to reset your password: it says "success!" but then it doesn't work, and you keep going around and around. (They know about this problem, but nobody has bothered to put a notice on the web site to warn people.) Hopefully this will be fixed soon.

Nice self storage place

Star rating 4 out of 5

November 23, 2018

Nice it was clean ..low price and easy to get in and out

Great self storage facility! So welcoming and very affordable!

Star rating 5 out of 5

November 13, 2018

My experience with Cube Smart was nice I can’t complain. They were so patient with me and so nice every time I came in the office. Thank you!

Amazing in everything

Star rating 5 out of 5

November 6, 2018

Best storage ever!!! Especially because off the people that works there. They are amazing and you won’t leave the reception without a smile in the face.

This place is fantastic. The service is excellent and the staff is great!

Star rating 5 out of 5

October 30, 2018

This place is fantastic. The service is excellent and the staff is great!

Good customer service but storage unit is not full size as advertised

Star rating 5 out of 5

October 17, 2018

Good customer service and staff was helpful and extra points for that. Storage unit was advertised for its size but did not mention 1) it is above ground level and can access only through ladder and ladder is not high enough for getting into the unit and you need to step onto the handle of the ladder to get in. 2) lots of dust inside the unit fell from the ceiling. 3) there is a big chunk of space taken up by a column / pipe in the wall so actual storage space is less than advertised.

Clean, Convenient and Affordable self storage.

Star rating 5 out of 5

October 17, 2018

The storage facility is all I anticipated, thank you.

Great staff

Star rating 5 out of 5

October 14, 2018

Helpful staff, convenient location, clean storage and able to locks on site!

Great storage facility

Star rating 5 out of 5

October 14, 2018

Staff was very helpful and kind in explaining everything. Made the process of moving stuff in and out much easier.

Best Deal in Manhattan ... So Affordable, I Forgot to Move-In?

Star rating 5 out of 5

October 13, 2018

Honestly, this is my fourth month renting and rates are significantly more affordable ... I departed from New York to Florida, before ever moving into my unit CubeSmart self storage and maintained a contract without any hesitation. Returned to New York last week and plan to vacate my unit contracted with another company at cost of more than double CubeSmart's monthly rates ... ready to move-in the 444 West 55th Street, New York location, offering ... • easy access second tier unit • clean and well-maintained property • Planet Fitness gym across the street Sorry, it takes 4 months time to move my stuff ... but, I have finally returned to the Big Apple. Thankfully, Adam

Excellent location

Star rating 5 out of 5

October 12, 2018

I like the condition of the storage, very clean and new

There's magic in the air here & her name's Delilah!

Star rating 5 out of 5

October 11, 2018

I witnessed something magical while waiting my turn to be served at this friendly and busy CubeSmart location. At 5:30 PM on a rainy Thursday afternoon critical mass was waiting and could have very well caused a raucous. With only one person at the helm panic too could have followed close behind. But not a chance! Not with the superb handling of an experienced, knowledgeable, skilled, & delightful employee named Delilah. I saw her deal with problems big and small--everything from the entry door not allowing access to registering a new customer into a new storage unit with everyone dripping wet including the dog. And even the dog got Delilah's special treatment! CubeSmart will do well with staff like her. There was nothing fake in how she handled the business. She cleared the waiting room plus the loading dock and did it graciously and professionally. Her elan is magic and her name's Delilah!

If you live in Manhattan...this is the place to go for storage!

Star rating 4 out of 5

October 2, 2018

The staff worked with me, when I was most vulnerable to losing my things do to a possible legality in payment. They worked with me and I was able to keep my things.

Very easy!

Star rating 5 out of 5

September 30, 2018

Picked me and my stuff up, offered range of size options, very inexpensive, easy monthly payment system, no minimum number of months, hassle free close out.

the best

Star rating 5 out of 5

September 26, 2018

great service, great location, great team, specially JUAN CARLOS, never tired, always in a great mood, helping. Ting and the gen Manager are also sooo polite and pro active.

Great experience.

Star rating 5 out of 5

September 18, 2018

Great prices, very friendly staff, clean place, great security, nice large handcarts, what more can I say?

Great Facility

Star rating 5 out of 5

September 16, 2018

The Cube Smart on 55th Street is a great facility, very clean and efficient, but especially the staff is very helpful. I did not move out, I consolidated my 2 storage units into one bigger one. They helped me do this seamlessly!

Excellent customer service and clean, convenient facility!

Star rating 5 out of 5

September 12, 2018

The CubeSmart staff at 55th St is exceptionally friendly, helpful, knowledgeable, and was the consistent bright spot in an otherwise stressful storgage/moving experience for me. The facility was always clean, well-lit, and welcoming.

Assistant was great, polite and super helpful

Star rating 5 out of 5

September 2, 2018

Thank you Rita Revander for your assistance . Very useful. Great customer service.

Friendly staff

Star rating 5 out of 5

August 31, 2018

Rita was very helpful and gave me an orientation and helped me out during the move in although i walked in last minute. Will definitely recommend!

Exemplary customer service and exquisite storage facility

Star rating 5 out of 5

August 29, 2018

My daughter used CubeSmart at W55th for summer storage of dorm room effects. The units are Immaculately clean and air conditioned with a New security system and exceptional customer service from rental to transport. Juan Carlos is the MAN! From loading of the bulky items at pick up to our locker and assisting with our move out. Juan Carlos was instrumental in making a stressful situation (college dorm move in) seamless and successful! Thank You CubeSmart and Juan Carlos!

Awesome customer service at this location. Great manager

Star rating 5 out of 5

August 28, 2018

The facility manager was helpful from the very beginning. He was available when we needed him and the process was easy. We have never used a service like this and we will definitely use it again.

Great team!

Star rating 5 out of 5

August 27, 2018

It is a really clean and secure place with great people! And the rates are good.

Super great storage facility!!

Star rating 5 out of 5

August 17, 2018

I love Cubesmart!! I am so happy I found out about them, after years of paying high costs for other storage places. I am very satisfied and would recommend them to everyone! Thank you Cubesmart :)

Fantastic experience from start to finish!

Star rating 5 out of 5

August 10, 2018

Really top notch customer service, facility, and overall experience. Could not have asked for better people to work with, and the facilities were all very easy to navigate. A+!

Great, clean, nice price!

Star rating 5 out of 5

August 5, 2018

I like that storage because it’s easy assessment! Very near my house

Great customer service and care!

Star rating 5 out of 5

August 4, 2018

We were looking for the best storage facility with great price and accessibility. For our surprise it was next to us. The other places were selling. That was their only objective. CubeSmart approach was totally different. They listen to what we need and made it possible.

Very convenient and accommodating!

Star rating 5 out of 5

July 19, 2018

Could not have been happier with the level of service and convenience! John and Juan Carlos were so very helpful!! Would definitely recommend.


Star rating 5 out of 5

July 17, 2018

Affordable, Secure and friendly staff. Impress with the cleanliness too!

Good storage

Star rating 4 out of 5

July 16, 2018

Good storage reasonable price. Responsive and considerate

Great location

Star rating 5 out of 5

July 6, 2018

Everything went well. The facility was very conveniently located. The staff was super friendly and helpful

Easy secured access to storage room

Star rating 5 out of 5

June 25, 2018

CubeSmart makes storing your property so easy. Access is secure and efficient. Emely Adad, was especially courteous and helpful. The ability to park your off the street was also important. My overall rating is Excellent.

Neat clean reasonabily priced easily accessible storage

Star rating 5 out of 5

June 20, 2018

Unit I was shown was perfectly sized, clean & well lit. Also, easy to get to. Very satisfied. Will rent from again if necessary.

Everything ok

Star rating 5 out of 5

June 2, 2018

Everything Excellent in this storage! Clean, good customer services!

Great customer service

Star rating 5 out of 5

May 20, 2018

Kim was amazing through the whole process, which can be very stressful. She was professional, helpful and kind as were any other staff I came in contact with. Everything was good at this place but it was the customer service by Kim that make it memorable.


Star rating 5 out of 5

May 16, 2018

Incredibly helpful and understanding customer service, very accessible hours at a very reasonable price, great facility and staff.

So far so good!

Star rating 5 out of 5

May 13, 2018

Just moved in. Valet service was a huge help. Location is clean and well lit, easy to get to the my space via elevator, wide corridors to maneuver hand trucks, space itself is fine and as I expected it. Staff is super friendly and helpful.

Excellent service

Star rating 5 out of 5

May 10, 2018

Very efficient setup and very helpful staff. I highly recommend them. They have everything to set up your move.

Great service

Star rating 5 out of 5

May 7, 2018

Great customer service. Friendly staff, especially Juan Carlos Rios who drove the truck we used to move into the facility.

First of all its very convenient terms of payment!

Star rating 5 out of 5

April 25, 2018

Thank you one more time guys for good service, friendly attitude and professional support.

So far so good but.....

Star rating 4 out of 5

April 16, 2018

I wish they were open later then 9pm. But other then that no problems.

Great customer service!

Star rating 5 out of 5

April 15, 2018

Your sales lady Delilah, was extremely helpful, courteous, knowledgeable, patient and respectful; it was a pleasure dealing with her. I would recommend my friends and family to cubesmart because of their overall price, security and customer service.

Great energy love the customer service!

Star rating 5 out of 5

April 10, 2018

Free coffee and patient care with helpful people who work there, along a pickup service for moving help that is superb.


Star rating 5 out of 5

April 7, 2018

The staff here is very friendly. My unit is big enough for all my items and the location isn't that far from home.

I Love CubeSmart for over 7 years

Star rating 5 out of 5

April 4, 2018

I have been a cubesmart customer off and on for well over 7 years having dealt with several cubesmart locations, most recently store 112 at 444 w 55th street in manhattan ny. As usual all of the staff here that I have dealt with including John, Ting and most recently Delilah all exemplify superior customer service and the facilities are well kempt, clean, spacious and climate controlled. I would never again use another storage company. I should also mention that the security is great as they have cameras throughout the facility. I guess my only negative feeling is that I worry about the staff, especially the young ladies that work there who may have to go up on the floors to show a unit or do an occupancy check or whatever and they don't have walkie talkies. Although there are as I said cameras everywhere I still think the staff should have walkie talkies in case of any kind of emergency. There are some creepy people out there and I think walkie talkies could make the difference were a situation. to arise. I would want it for my daughter and I feel like the staff working there are my family too, so please give them radios!

great service!

Star rating 5 out of 5

March 12, 2018

John, a representative who helped me, was very attentive and friendly.

Exactly what I needed

Star rating 5 out of 5

March 9, 2018

The place was clean, plenty of options in terms of storage size, convenience location and loading areas.

Great service all around

Star rating 5 out of 5

March 4, 2018

Every step of the way was handled very professionally and courteously. Great work.

Great service, convenient, clean location

Star rating 5 out of 5

February 6, 2018

The staff is helpful, I worked with John R. I found the location to be clean, conveniently located and having the equipment and loading stalls needed to drop off or pick up items.


Star rating 5 out of 5

January 30, 2018

My experience with Cube Smart has been very good. I know of what I speak – I have been a customer of several storage facilities in the last few years and this has been the best experience. All good! From the Call-in with Daria-- great Select a unit and sign agreement with Ting – great Super Mover helped me move my stuff great & the driver was super helpful Subsequent move to a different unit with Chris -Excellent Help with move out from JC -Excellent Final paperwork move out with John -great Thank you I will definitely recommend Cube Smart & that location (West 55 St in NY, NY).

I would return

Star rating 5 out of 5

January 26, 2018

I own and operate a pet sitting business and we needed a temporary, secure home for our clients' keys, which are many! I visited CubeSmart in Manhattan along with another company in another location. Initially, the other company's intro was more impressive. However, this location and CubeSmart's price were the deciding factors. This location is new so it's bright and clean. Once I signed up, the customer service was superb. I had some issues with emails (not the company's fault) and they were with me every step of the way. I would recommend CubeSmart to anyone who is looking for a secure, safe place for her belongings for whatever reason. I will be back if we need to go back to storage.

Great facility!

Star rating 5 out of 5

December 8, 2017

This is a great storage facility with exceptional customer service. Managers and valet driver have been extremely helpful. Security and ease of access are important and this facility offers both along with being in a great location.

Very Clean facility and accomodating staff

Star rating 5 out of 5

November 28, 2017

My husband and I always love Cubesmart and definitely recommend it all the time. Professional and accomodating staff esp John who helped us a lot, very nice and clean facilty and offer a pick up service. Overall worry free and stress free.

Clean and convenient

Star rating 5 out of 5

July 4, 2017

The CubeSmart staff was very helpful. The facility is very clean and well-organized. A very easy and convenient way to store items rarely used, and free up space in apartment closets.

Convenient and friendly

Star rating 5 out of 5

June 27, 2017

Your young staff John assisted me in my storage need today. He was friendly in answering my questions, showing the locker, and processing the order. I am impressed by the convenience of the whole process. The NYC location is very convenient for travelers like me. The price (with promotion) is fair.

Clean, secure environment and friendly employees

Star rating 5 out of 5

June 9, 2017

Excellent service! Very reliable. The storage transportation service was efficient.

Customer Service is King

Star rating 5 out of 5

June 6, 2017

It was super easy to get a space at 444 W.55th Street in NYC. Michelle called me right back after I called the 800 number. She was genuine and had all the details. I met with her later in the day and she gave me options and as we walked the storage facility. Then she and JR (employee in training) made the paperwork happen in minutes. The place was clean, well lit and completely air conditioned. Thanks, Michelle and JR for making it so simple and headache free!