2 years ago
Overall good but some improvements could be made
Things I like:
I really like this storage facility and the customer service.
I borrowed the truck when I was moving in, which saved me money and time looking for a truck and going to get one. Since they do offer this free service (and I assume consider that in with their prices), it would be nice if they had more than one truck as it is pretty much never available - however the service is nice to have available if you are one of the lucky ones who can get it when you need it.
The staff was Always friendly when I talked to them.
Things that could improve the experience:
It would be nicer if the a/c was a little cooler - I am more likely to be cold than hot but I was always sweating when in the facility, even when I wasn't doing a lot of moving. Days where I was moving stuff around a lot, I wanted to die from the heat.
A dumpster on the premises would also be a nice addition. A lamp broke that was in my storage unit and I had nowhere to put it - I had to put pieces of broken lamp into my car to take it to a trash off-site. Some people aren't willing to do that and just leave broken stuff behind. This is probably one of the biggest drawbacks I see to this facility.
I had a lot of difficulty with the online payment system. I have two units and it would apparently sometimes pay one but not both or I would expect it to automatically pay and it didn't. This was a headache and very possibly user error, but it wasn't the most user-friendly payment system I've encountered.