3 years ago
5 star storage facility
There's not a lot of complexity to offering this service well ... that being said, this specific location (Morristown, NJ Cubesmart) has been nothing short of phenomenal. 99% of the time, I interact with nobody and there is no inconvenience involved when I need to stop by the locker or make a payment. The few times I've had to deal with people, they've been absolutely wonderful and strike me as having an honest "service is success" mentality. Good service, clean and secure storage (had things in for nearly 2 years now, no water has gotten in, no rodent problems that I've noticed, etc.), and convenient location within a mile or two from a couple of major highways (though I live nearby in town). All around good stuff, would do business with them again if needed (and will continue to use the service while needed for now).
Quick edit: I actually locked myself in here one night, as at some hour the gates actually stop opening (makes sense). I called CubeSmart and spoke to someone in a call center somewhere that remotely let me out of the facility. Pretty cool, was definitely an "oh no" moment that could have been much worse if the company didn't have people available to let dummies like me and my friends out in the middle of the night.