5 months ago
So Far I'd Use Severn Ave., Metarie CubeSmart again!
We booked online and within 5 min. rec'd a phone call confirming reservation was real. Right away that gave me a good feeling b/c it showed this location (of its own accord) was aware & on top of things, &/or corporate had put good systems & expectations in place to ensure that.
2-3 wks. later I called to see if on 1st day we had to arrive when office still open. We didn't; very helpful for our schedule. Shekitre, the mgr. was really nice & informative explaining entry, finding our cube, & bunch of questions. Note: even tho' u can go after office closed, it does close @ 10 pm.
The place was immaculate, & we were there 3 days in a row; motion sensor lights and elevators work great; the carts smooth & reasonably sized so you don't have to make too many trips.
They sent email reminder for us to sign paperwork (helpful) & clear direction for setting up online account.
No Complaints But We'd Have Liked:
1) The timer on elevator doors set to stay open longer (or be able to be set in open position, which I can see you might not want to do for various reasons).
2) Maybe some more carts. There were 3 and we barely had to wait, but it was 2nd wk. May 2020 (Coronavirus...), so if we'd been there further into summer, or more of a peak period I could see having to wait for a cart.
3) Signs to go Right or Left for Cube #'s 225-235, like in hotels for when you get off elevator or at other points when there's a direction choice. Similarly signs to find your way back to elevator.
4) After our 1st load we realized we needed a bigger cube and Shekitre thoughtfully found us one right near by (only @ 15-20 ft. b/c 1st & 2nd were near corner). The whole change done easily by phone; we gave credit card for the price difference; she gave us new cube number. All done, all else the same.