3 months ago
CubeSmart is dependably consistent.
CubeSmart is consistent in every aspect of their business operations. The facilities are well maintained, they are well staffed, their store has everything you'll need for a move or securing your possessions for storage. They are also consistent in rate increases every six months. Not a complaint but a good reason to take advantage of any first-time or seasonal discounts they offer. If you store with them for a couple of years you'll pay market value. Again not a complaint. Business practices that are good for CubeSmart will likely ensure they'll be around, securely storing your possessions, a very long time.
I wish they were open, or I had access 24 hours a day, to allow me to load/unload my van early or late to avoid traffic if I take items to sell. I live in NYC and I understand that 24-hour access might lead to people moving into their units; which would be bad for everyone. But here in NYC, CubeSmart's bright red and blue facades, at street level feature their standard roll-up doors. I was hoping those were available units but no, they are just very clever decoration.
Every single person I have dealt with at my location's office has been excellent. They seem competent in every aspect from leasing a unit to providing carts, to reversing a late charge, not because I asked, but because they knew I had been having trouble paying for that one unit online. And their late fees are consistent but more importantly fair when they occur.
Their online and on the phone customers service have all been excellent as well. After all of that, I should probably go and change my ratings from good on everything to excellent.