July 19, 2018
Rented a small unit for over a year. Never any problems with billing, access, or check out. Our reason for using Cubesmart was based on proximity to our home.
June 24, 2018
I personally loved Michelle. She’s so easy to talk to and her customer service is unmatched!
June 13, 2018
It was a simple process. Access was so easy, with great hours. Almost like just walking out to the garage. This facility is very well run. My unit was at the very back but I always felt safe no matter what time I visited my unit.
June 11, 2018
We needed a storage space for a short period of time since we were moving and had to go to an apartment in between. When we first went we found the employees friendly and very organized. It was a simple process to rent and even simpler to move out! Our unit was clean and accessible!
June 2, 2018
Staff is always friendly and helpful when I need help.
June 1, 2018
The office staff was very friendly and accommodating. Every time I move, I use CubeSmart between apartments and each time I've worked with very nice people. Great prices and specials too.
May 23, 2018
I recently relocated the area and needed a storage space for my extras while searching for a place to live. The prices are very reasonable and the staff is very kind and helpful. I opted for a smaller storage space that was not temperature controlled, but it did the job! My payments were even able to be setup automatically so I did not have to remember to pay every month. Very convenient!
May 8, 2018
CubeSmart was exactly what we needed for our self storage needs. We had no problem renting a unit and the gate access made us feel very secure with leaving our possessions in a storage unit. All the staff were extremely helpful and courteous. We will definitely use CubeSmart in the future if the need arises and will recommend to all our friends.
May 3, 2018
Other than the random price hike it was a good experience. Staff are very friendly and eager to solve any issues. Price too high, and then I got a rent increase notice.
April 29, 2018
staff is helpful and have always felt welcome at the facility
April 5, 2018
I have been very happy here. Great staff and service was excellent.
March 26, 2018
The office staff was very friendly, courteous, helpful and efficient. The storage facility is conveniently located, clean and easy to access.
March 5, 2018
No frills here but everything was plenty adequate. The manager Michele was really nice. Only complaint I had was that the light in my unit didn’t work and actually disintegrated when I tried to change it. Luckily I was storing a few lamps so I had a spare bulb I could leave in the unit. Once I moved everything out all I did was call the office and cancel over the phone. Easy peasy. If you vacate by the 4th you don’t have to pay that month.
January 29, 2018
Michelle was great! So patient with customers and awesome at multitasking.
January 18, 2018
I've been with CubeSmart for a lot longer than anticipated and I can honestly say that they are the friendliest and most efficient facility I've ever delt with. I would highly recommend CubeSmart.
December 12, 2017
Grest all around but have seen some sketchiness. Cars wait to enter and exit without using keypad. Walk in gate not always locked.
November 25, 2017
Even though this location was new to CubeSmart, I was very pleased with the way all of the employees seemed to go of their way to make me feel at home and take care of all of my needs.
September 3, 2017
The rates could be a little lower. Overall good value for money
July 5, 2017
The initial process was simple. Everyone was very helpful and kind and we were able to move into a bigger unit than we had originally reserved with zero problems. The customer service here is the best around. It is easy to get in and out and I have had no problems! Thanks Michelle, you are the best!
June 22, 2017
Excellent customer service! We've used this facility previously and had the same great experience. If you need a storage unit, this is the place. Highly recommend.
April 25, 2017
I love this location they have really made a relocation so much easier to handle. I would surely recommend to others.
April 13, 2017
The girl who works at the Chatham Street store is just the best. She's got a great disposition and was very helpful. I loved the fact that they give you use of their moving truck for free, too. That was an enormous help!
January 18, 2017
I have been trying to log on to my account now for over a half hour. No idea why it does not take my unit number and email and account number. I have entered it at least a dozen times.
December 17, 2016
I came to this location completely clueless about what size unit I needed. Gloria and Aisha were very helpful when it came to picking out the unit. I thank them for providing excellent customer service care. You ladies are awesome!
November 3, 2016
Excellent management, very clean, superior customer service
October 9, 2016
nobody is perfect but 4/5 is tops for me, regardless of whether I am reviewing employees or products of services. thank you
September 30, 2016
I wish I had friends as fun as Gloria and Aisha. They were both super helpful in getting me squared away with everything that I needed and were more than accommodating of my tight timeline and logistical difficulties. I should only need the use of your storage facilities for a few months but I'm considering keeping a few items in one long-term just to have an excuse to come back and hang out with them.
September 28, 2016
Office staff is friendly and facility is clean! I recommend it.
September 9, 2016
Excellent self-storage facility. 100% satisfied. Clean and convenient, very friendly staff.
August 15, 2016
I like the way staff customer service and every time when I go over to my storage. Staff does know you and always says hi. Which I never see at any other locations. Prompt handling paper work, its kind of like in and out.
June 28, 2016
the Cary location is pretty cozy for a storage site. It's also never crowded.
June 19, 2016
When we went in to register, the manager Gloria, was so helpful and pleasant. It was obvious she was knowledgeable and cared about the facility. Clean and wonderful space!
June 6, 2016
I had a somewhat bumpy start with them, but it ended up being ok. It is clear that the employees care about the company's good name and about their jobs as well as customers. I haven't retrieved my car yet, it should be in storage with them for 4 months, but I believe it will be fine. It is not easy to find the facility. It is located in a beautiful residential area, not very far from the airport.
May 3, 2016
Can't single anybody out because they have all been very friendly and helpful every time I've had any questions.
November 22, 2015
I had a pleasant experience with Ken. He was helpful and very informative. I am appreciative of the service and value of the storage.
August 13, 2015
The customer service is great! The location is good as well. Easy in and out. Not located on a busy road. Units are all easy access pull to for easy unloading or loading.
June 19, 2015
I have never used CubeSmart and found them simply by doing an online search for a reasonable storage option near our new apartment. The price for the small storage locker was awesome! The customer service received from Gloria was incredible! I love someone who understands what customer service is all about and Gloria is that person! She was friendly and helpful. She walked me through everything I needed to know about my lease and how to access my storage locker and even made sure I found my way by leading me to my storage locker and making sure I was comfortable with everything before going back to the office. With service like this, I will be telling everyone I know about CubeSmart!!
April 15, 2015
This is the best storage facility that I've seen! The Cary location is great. The store manager is very polite and personable. Gloria has been so helpful through my move. Moving has always been stressful so it has been a welcomed change from my past experiences. Thanks Cary CubeSmart!
April 8, 2015
This was the first time that I have rented a storage facility and they made the entire process extremely easy. The staff were really friendly and answered all of my questions and were very knowledgeable. They offered to show me the unit first, it was really clean and easy to get to. I am very happy with my experience here.
November 30, 2014
Excellent facility! I'm happy that I went with Cube Smart over another storage facility.
October 23, 2014
Stored most of our household items here for 6 years. One climated-controlled unit, one regular unit. Items were in good condition at move-out, no evidence of mold, mice, no problems, everything nice and clean. Office staff have always been first class - friendly, kind and fair. A lucky pick for us.
January 3, 2014
Storage is pretty good for most of the space you get. The downside is that you have limited time access to you storage unit. It would be good if you had 24hrs a day to your storage unit. Especially if you have a motorcycle in storage and you have to return it back to the storage by 10pm or you will be locked out until 6:30 am the next day.
December 11, 2013
Prices changes unexpectedly but since it wasn't a huge difference we kept the unit.
October 23, 2013
My first experience with a storage company. Site manager extremely helpful and courteous. Units are clean and well maintained. Highly recommended.
September 5, 2013
Ive used this company before and was very satisfied. The only recommendation i have is to have a weekly clean of outside buildings.IE: bathroom building. Sweep away cobwebs. Other than that they are great.
August 1, 2013
I find this storage facility staffed with an outstanding staff, always there to help, very courteous, friendly, neat, professional folks, and focus on customers needs. Thanks Mr. Ivey.