April 5, 2020
I only have one negative thing to say about the location I use. The roll up door is always out of order and that is the main reason why I came here. The roll up door to get inside to the climate control building is down 75% of the time. I have used different storage companies before and the staff here at my location are the best out there. Again my only complaint is about the roll up door. When I said something to the manager here about the door always being down, all she did was down play the issue. Other then that the staff and the manager are the best around.
March 30, 2020
The indoor storage for drive-in seems to break a lot and it takes a while to get fix which is inconvenient for loading and unloading. Secondly, i called, emailed, and even visited the pulaski office and no one picks up or was there. I even waited for them to come back ( which the sign said in 5 minutes but no one came back and I waited for 20 minutes.
February 5, 2020
Best Customer service by Cindy and Team!!!!! They are always helpful, professional and efficient. My first experience with Cubesmart at this location and by far, CubeSmart with this team is the best!
January 27, 2020
the employees are friendly and the space is very neat and clean.
January 10, 2020
I’ve been renting from this location for a number of years and Cindy has taken care of me well.
January 4, 2020
The customer service is nice and storage is very clean
November 30, 2019
Thank you for making me write down something I really didn't want to it's a very inconvenience before I can pick make a payment oh, don't make no sense
November 27, 2019
We've overall had a good experience, the place is clean & convenient, and is very secure. I have had multiple issues with my access code not working & needing to wait for Management to arrive to let me in and/or out. This of course is a huge inconvenience. Management should ensure that customer access codes work at the time of renting out the unit to avoid issues later.
October 19, 2019
It's storage, so a few things need to be accomplished...It needs to be clean. Climate control needs to be right. Access needs to be what it says. All done and dusted.
August 14, 2019
Since I've been a customer, I have enjoyed my stay at CubeSmart. The staff has always been very professional and accommodating. I would recommend this facility for your storage needs.
July 11, 2019
This facility is wonderful. Very clean, close to where I live.
July 8, 2019
I’m glad that I decided to rent a unit from Cubesmart. The staff is very helpful.
June 27, 2019
0540 CUBESMART MD BALTIMORE PULASKI HWY is one of the best storage facilities in Baltimore County. I visited over 50 storage units in the area and this was the cleanest and most well kept. In addition, the prices were great for the storage units that they had compared to other storage facilities. The store manager provides excellent customer service and takes great care of the storage facility.
May 9, 2019
The employees are very kind and courteous. The establishment is very clean ie; parking lot, the unit areas and the customer area. I really love the location and the accessibility. What I don’t like is, there isn’t enough security in the evenings and the availability of carts. My suggestion: Have customers pay to use the cart and when the cart is returned you get your money back...something like the grocery stores.
April 18, 2019
The facility is nice and clean. The staff also went around with me to look for the perfect locker, very helpful.
January 15, 2019
Will always do business with you guys, please keep up the great work!
December 2, 2018
Everyone has been so nice and very helpful. We recently moved to a smaller unit.
November 2, 2018
We needed a storage facility where we could have shipments dropped at our storage unit without us being there to accept the delivery. The staff did admirably well and all shipments were efficiently processed without our necessity to be onsite.
October 31, 2018
Cindy is great. She will go the extra mile, stay a little late in the office,call you with a actual friendly reminder and know your name when you come in.
September 19, 2018
Very pleased with how this company does business. I highly recommend them.
August 31, 2018
We rented a cube several months ago and have had zero problems. The staff were very helpful and courteous through out the initial signup process and entering our cube has been easy when we need something or store something else into our cube. I feel very safe and secure in the fact that they have onsite employees at the office 24/7. Just another layer of protection to a very good alarm system. My peace of mind is everthing and cube smart delivers.
July 12, 2018
Working with the manager John was just great. He understood my needs during out transition and was there to help.
July 11, 2018
Security is good, hours are good, location is good. Price is a little high compared to other alternatives, but it served its purpose
April 10, 2018
Staff was very friendly and helpful. Facility was close, clean, and easily accessible. Security seemed good as well.
March 28, 2018
Ms cindy is the best and only reason i use cubesmart.
March 23, 2018
So far all of my encounters have been met with friendliness, courtesy, kindness, etc. I’ve been treated with respect and not like I’m some weird crazy person. No question have been treated as silly. Keep up the good work.
March 15, 2018
Great place to self storage. Good people with awesome service
February 3, 2018
Could be better with co or personal rates when people have more then one unit
January 18, 2018
I have no complaints about the storage unit, the cleanliness, the convenience or the security features! The only complaint i have is with the Customer Service, and even still they weren't bad! Sometimes very hard to get on the phone, and after i moved out they called me and tried to explain that i had a late fee and didn't pay, but it all got resolved very quickly! I would absolutely recommend them to a friend!
December 2, 2017
The property, availability, cleanliness and storage related amenities are wonderful.There are many options and the staff are wonderful!!!
April 25, 2017
Very friendly customer service. Was shown different storage units to make my decision. Haven't had any problems.
January 24, 2017
There were two people at the front desk getting me checked in, and they were extremely friendly and helpful. I'm renting a 5X10 indoor unit, and the unit and the entire building are very clean and secure. For the price and security of having an indoor unit, you really can't beat the deal. I'm very happy with my choice and look forward to using the unit for the next few months or more. Great location easily accessible for I-695, which is an added plus.
January 19, 2017
My whole experience was great, everyone was very helpful and nice. Definitely will recommend to friends and family.
October 24, 2016
Decent prices, good location, fun loving staff. What more can you ask for.
October 13, 2016
Well please with the storage shed and overall cleanliness of the whole compound!!!
October 5, 2016
The facility is in a convenient location. The truck was in good repair and very useful for the move into my storage unit. The office staff were professional, informative and polite. I was very pleased with my experience.
August 9, 2016
I will never rent from anywhere else again but CubesSmart
August 3, 2016
the drive through entrance hasn't work since I have been here and i can never find a cart or dolly I guess the customers done put them back and I walk around a never find one
April 5, 2016
Close to home. Affordable.Accesible easily from outside.
January 6, 2016
Cubesmart on Pulaski highway is a convenient location for me and my family the location is very secure and clean. The fact that I was able to reserve a truck at this sight was so helpful with my move. I have used this particular facility for two years now and my storage items are safe and secure. Definitely would recommend this sight to anyone looking to store items long term or short term.
December 15, 2015
Staff was very helpful and friendly. Sue helped me find the best option for my budget and needs. I would definitely use this location if I need storage options in the future.
November 23, 2015
June 2011 I became a customer at cubmart and Cindy has always been the person that I conducted business with. She has always been kind and pleasant towards me. She continue to exibits her professional role as the storage manager. Even in my frustration we were able to communicate and problems were solve. Thank you Cindy for a job well done.
October 5, 2015
Great location. Great customer service. Fair prices. No complaints.
August 31, 2015
1 staff member was very unhelpful; however, management came in and saved the day. An excellent experience overall.
February 2, 2015
I was pleasantly surprised by the professionalism and customer service provided by this facility, especially the manager. She was really helpful, kind and considerate. The facility was clean and well maintained. I would recommend this location to my other friends as well.
December 7, 2014
Friendly, helpful staff who go the extra mile to make sure your storage needs are exactly what you need.
November 12, 2014
Convenient place. Easy access and just around the corner from my place.
September 3, 2014
I needed a storage quickly, and decided on CubeSmart due to the cost, location, and efficiency.
July 9, 2014
The staff is friendly, and the proccess of renting was quick and easy. no complaints at all
July 3, 2014
The facilities are very nice and customer service is actually really good. We could do without the constant rate increases for seemingly no reason. It makes better business sense to me to reward your loyal customers with something other than rate increases however that's not the case here. Security has never been an issue. It would be nice if customers could edit their contact information online because I've been trying to get someone to fix my email address for months and it's still not done. If I could just fix it online it would be done already. Don't misunderstand though I still think this is a great place to store your "stuff".
February 10, 2014
Great customer service. Clean storage facility. Very friendly staff. Gave us water when we were moving in.
January 18, 2014
The facility was clean and the staff was friendly and extremely helpful
November 29, 2013
Every time I visit or call the staff is cheerful and eager to help. The storage areas are easily accessed, clean, well maintained, secure and equipment always in working order. Its absolutely great not to have to worry about what you have in storage.
October 13, 2013
easy access clean friendly affordable customer service is awesome
August 24, 2013
I have been storing my belongings for about a year. I haven't had any issues. It's easy to access day and night and the customer service has been fantastic. They are very friendly and reliable. I really like it.
August 12, 2013
I truly believe this is one of the best storage facility there is. It is on a main thoroughfare which makes it convenient and easy to locate. The staff is always attentive, courteous and professional. The facility is always clean and has a very safe feel to the environment no matter what time I visit. I am located on the 2nd level. And the elevators are always available, even the pull carts are attainable when I need them. The price of the units are very reasonable too! Thanks CubeSmart for being SMART!!!
July 16, 2013
We have used CubeSmart since it opened. It is convenient to our home and the hours are GREAT! The indoor temp controlled storage is perfect for many of our belongings. I would highly recommend!