April 3, 2017
I have no complaints about the staff of this facility, nor the facility itself. I'm impressed with their overall customer service.
February 22, 2017
I called the customer service number and they located store#0541. My concerns are each time on the phone asking her of any additional charges, she said the manager will explain to me all charges once I arrive. This is not a business practice I accept. Once arriving, I found out if I had the renters insurance or was told it will discount me on the first payment, the extra $12.00 incurred would have been avoided. I also understand once I emailed the declaration page showing proof of the insurance, you do not give any compensation towards less than 24 hours notification. This is not good business practice and should be reevaluated. Until then, my overview opinion of Cube smart is below average. Please take into consideration, if I had knowledge or information how to save additional expenses, I would have came prepared and also would have considered you all having a consideration toward your merchants.
February 22, 2017
This is a great storage option that works with my schedule.
January 19, 2017
I have enjoyed working with this company. This is the first time that I have ever used a storage facility and I appreciate the cleanliness and the service that was given. I recommend them to anyone that is in need of storage.
January 2, 2017
Ms.Tori H. The Best she was very professional, considerate and compassionate to my needs and concerns and I look forward to dealing with her when I enter the property, I give her 5 STARS. GREAT JOB TORI!!!!!!! Thank you very much!!!!!!!!! Job well done!!!!!!!
November 11, 2016
The unit and the facility is very nice and always clean.
October 14, 2016
Great location and great access hours and customer service is good as well.
September 23, 2016
The staff at the Cherry Lane Cubesmart is so professional and kind. Very accommodating and eager to please. I have rented from Cubesmart in the past and each time this office is very easy to work with and make sure I have all that I need for my storage unit. They truly go over and beyond to satisfy.
September 7, 2016
The self-storage facility is convenient. The entry hours works well for me. The area seem safe and secure. The climate controlled area is always clean.
August 24, 2016
Too expensive , personnel professional and courteous
August 18, 2016
Great Service, nice facility. It is so nice to drive into the climate controlled area
August 12, 2016
I have been with U Store for awhile now and I really feel my personal belongings are safe and secure.
June 12, 2016
Access code did not work at first use, but the Managr came over and got me in although it was on the weekend.
May 21, 2016
The employees at the Cubesmart location on Cherry Lane, in Laurel, MD, goes over and beyond to make everything right. I had an issue with my online passcode and they fixed it immediately. I now have everything working properly. The location is clean and the staff is very knowledgable and friendly.
May 15, 2016
Great experience with cubesmart and candid was amazing.
April 10, 2016
facility is conveniently located and hours of accessibility is great! You always offer specials for brand new customers - what about those of us that have been with you year after year - we deserve a free month too for our loyalty
April 2, 2016
The staff was very helpful the storage is clean with great security features. I'm very happy with my unite.
April 1, 2016
I was drawn to CubeSmart because of the inside storage. The customer service was great and that made me feel like I made the best storage choice. Making my payments over the phone or online has been very convenient for me as well. The only thing I don't like is there are no trash receptacles available. I have already referred others to CubeSmart.
October 15, 2015
Cube Smart is great. The location is convenient, the staff is friendly and I like how they call if you are late instead of not checking and letting your account go unattended. I am really impressed by cube smart.
September 12, 2015
The facility is great and even in 90 degree heat the indoor area stays at a nice 65-70
August 21, 2015
I needed some storage in a hurry and the staff was very friendly and helpful. The space was convenient and met my needs. They also had a great special going on at the time, which was much appreciated. I would highly recommend CubeSmart to my friends and family. Great experience overall!
March 1, 2015
I had just received a price quote from U-Haul when I had decided to keep looking for a better deal. I found that better deal across the street from their competition with CubeSmart. Same size unit for less and I'm able to drive up to it inside a ventilated building. I haven't had the need for a cart at all! The only thing I don't like is that there are no dumpsters to throw things away in. Other than that, the customer service is so far superb. Thank you for a great experience. I know that great customer service is limited to the staff and the staff in Laurel, MD is on point. If I can keep finding great people like them, I don't think I can go back to any other storage company.
December 15, 2014
I can't complain. The company has been nothing but pleasant. I know that my things are in good hands with them!!!! I would totally send anyone looking for storage to them!!!!
December 3, 2014
Tolu was very nice and cooperative. Wish I knew about the extra $12 insurance prior lol. It's a neat environment.
November 17, 2014
I HAVE A STORAGE UNIT AT CUBE SMART AND AWESOME PEACE OF MIND TO STORE OUR EXTRA STUFF MY FAMILY NEEDS TO KEEP.PLEASE IF YOU NEED A SPACE TO KEEP SAFE AND GOOD SERVICE THEN CUBE SMART IS THE PLACE.
November 6, 2014
Terminates your access to the facility by cancelling your pass code after your monthly payment is 5 days past due.
September 5, 2014
The staff is friendly, courteous and knowledgeable and the facility is the cleanest I've seen! I am certain that my belongings are safe and secure here!
July 31, 2014
Cube Smart is the Best Place ever... I will always use Cube Smart when I have a storage need...
July 25, 2014
Rates are very affordable. Cube smart is much better than Public storage. I will not make sure whenever I need storage, I will use Cube smart. Great customer service!
July 15, 2014
Thank you for the peace of mind of having my things safe
July 10, 2014
:) this is a great place for storage. Would recommend
June 11, 2014
My first visit to inquire about a storage unit convinced me to get a unit. The staff was patient and friendly, and made suggestions about what I needed, as I described what I needed, but I had no idea about the size and depth that I needed. I am now renting a unit. Thanks Shannon Steward
April 20, 2014
Priced is excellent for military personnel. After shopping around a little bit. This place is the one to choose. Great online convenience. Excellent representatives! Tola and Hasim
April 13, 2014
I have use all storage in area and I just like this better than any
March 23, 2014
From the one on one customer service through the independent usage of my unit, I was thoroughly pleased with Cube Storage! I will recommend this to my friends and family.
February 21, 2014
The staff is just awesome! Storage/Truck so convenient.
January 22, 2014
I have been using Cubesmart for the past 6 months and have been extremely pleased with their safety and reliability. They helped me figure out my storage needs and were able to provide me with a storage unit the same day. Their security measures are fantastic! They do daily walkthroughs and will call you immediately if they notice anything suspicious about your unit. I had the lock but on my unit once and they immediately replaced the lock and called me. You can feel safe knowing the the Cubesmart team is watching over your posessions.