a year ago
Best Quality Customer Service!
CubeSmart Storage is the best in quality customer care because the day I reserved my storage with a large branch representative, only a few moments had passed before I received a phone call from the actual CubeSmart Representative at the location I had reserved it at! I was able to receive on month free, and the storage is always secure with a personalized code! The Uhual I had previously would leave their gate open, although they had given me a card to swipe, if I lost the card it would be a hassle to try and find it or dig it out of my purse! I would pay an additional fee to access 24hrs, however the fees wouldn’t justify having the gate left open, and endangering my unit to theft! I had to call 911 on a stalker at the Uhual, and when I went to ask for a transfer to a different Uhual location they wouldn’t honor the discounted amount given to me, nor would they give me one month free as a loyalty customer, or to renew! He said the One Month Free was not available at his sites location! And yes this was the manager I was speaking with, he was awfully rude! I spoke with the Manager of CubeSmart and although there are certain time blocks to access my storage, I’m thankful to know my valuables are in the hands of high quality trained caring Professionals! No one should be there late at night anyways! There is 24hr Surveillance and always minimum two people on staff, as oppose to some Uhual storage were I have seen one! There is Management that even lives on site! They are the best! They gave me a positive experience, they made me feel at home, and ensured my family items would be safe from danger and damage! Thank you CubeSmart, for your professionally trained staff, Yvette and Manager Joe! I’ll be a customer of yours for many years to come, and keep referring people! A+++!!! Excellent!!! By far the best storage company, best security, quality professional customer care, and best value!!!