7 years ago
Outstanding Stellar Customer Service
I've been a customer for almost a year now. The staff Julia and Drew have gone above and beyond my expectations in helping to make sure that my storage experience is always a good one. This is "Old School" customer service, and IS the way it ought to be and is what makes them head and shoulders above what other businesses provide. Kudos to CubeSmart for having good sense to hire these two key people in their organization. I am not "GIVING High marks" but only reporting what these two Julia and Drew have "EARNED". As far as Cleanliness, the grounds are always immaculate and cared for, meaning the grass is mowed, any debris is quickly removed should a renter leave any garbage. As far as Security goes, here is my experience: I have no Security issues to report, I know that the staff monitors who enters the property and that it is being recorded. I enter my units about once or twice a week. I know that the staff, in addition to the electronic security measures in place, also does a PHYSICAL walk through and checks my locks to make sure that they have "Checked" to make sure that my locks are intact. How do I know this? Its because I find "FRESH Adhesive Security Stickers" on my locks that indicate that they have been touched by the staff. This is the ADDED VALUE that I appreciate so much and provides a level of calm and peace of mind to me and makes me glad that I have chosen "CubeSmart" at this facility, 3528 South 300 West, Salt Lake City, UT 84115. It is for these reasons that I highly commend Julia and Drew of CubeSmart, they have EARNED IT. I give NOTHING away. I have not been paid to write this nor negotiated my review for a discounted rent or free rent. I PAY every month just like everyone else.