December 1, 2018
Only had the space for 2 month while I found a new place. I had an issue where I thought was on auto pay and missed the Due Date for the 2nd month because I thought I was on auto pay. A staff member reached out to me an explained I was late. The entire time I could hear the manager telling her what to say. It was clear they were used to people skipping out on them or something because the GM seemed ready to be tough, however, when she decided to take over the call was much more polite in actual conversation with me. I made arrangements to pay them on my next paycheck all was fine There appeared to be a break in the line of communication because i received a call again a few days later asking me about my bill. I calmly stated I already disclosed I will pay Friday representative said she would document it. I called on my payday to the customer service line since the location itself was not open to pay the bill but noticed a late fee was applied that the GM and I had discussed would be waived due to miscommunication. The rep from customer service said she would document the conversation and I called the GM later on when the store was open. To my surprise the GM had a little snappy attitude say "You opened up a ticket on my store and we had an agreement." Advised I just called to get my Total and did not know why the late fee was not removed which is why I was calling her now. I didn't know the rep from customer service was creating a ticket but clearly by the GM demeanor it was not a good thing but I didn't look to document a complaint I just wanted to make sure that the late fee was waived there was no reason for the rude behavior. By the end of the phone call with the GM she did calm down and was nicer but the original attack was not warranted. Accusatory was the best way to describe her demeanor she took it personal and I had no clue I was drafting a complaint I just asked why the late fee was still applied.
November 25, 2018
I was so impressed with the staff. If I had any issues they were quick to help me resolve. They were the nicest and most personable people I have ever met. I would recommend to all my friends and neighbors the courteous and efficiciency of this storage. Your the best.
November 4, 2018
Great experience! Quick, friendly and efficient, Thank you!
October 22, 2018
I had a great experience with the Country Club site in Mesa, Arizona!
October 6, 2018
I would recommend, I just wish there were unit's indoors
August 8, 2018
Sandra C was great to work with and super friendly!
July 29, 2018
I've been using this facility for about 4 years now and have no complaints. If I had to dig deep and find a complaint I'd have to say some of the turns inside the facility are a little tight for a 24' trailer & pickup.
July 11, 2018
Wendy did a great job assisting me with everything
July 2, 2018
Thank you so much, its been great from start to finish
June 14, 2018
Sandra helped so much. She explained everything and made using this facility very straightforward. Thank you.
June 2, 2018
You get really good service here! The ladies in the office are super nice!
May 21, 2018
The staff at this Cube Smart is wonderful... they are always smiling, ready to help you, and genuinely care about their customers and the clean facility. The staff seem to take pride in the operation as though they own it. I cannot recommend this location enough if you need storage. If all companies had a useful website, great staff, affordable prices, and safe and clean facilities like this, we'd all be much better off. Thanks and if I need more storage I know where I'm going! Dex
May 6, 2018
We had not even had the chance to sweep out our emptied unit and they called because there was no lock on the door. That is keeping a close eye on other's property! Thank you
April 27, 2018
The manager, Sandy, is extremely helpful and very friendly. She made sure I had everything I needed to make sure my belongings were properly stored. In addition, I sell painted furniture so I was at my storage until frequently. I always felt safe and never worried about the security of my inventory.
April 13, 2018
We rented from Sandy in the Country Club Drive facility in Mesa and she and the other staff were always excellent and helpful for us. I would not hesitate to rent from this location again if I needed storage in the future.
March 29, 2018
Very helpful staff, and a very streamlined process.
February 25, 2018
It was wonderful and convenient. Great friendly staff.
February 19, 2018
Even though the facility is a bit ragged, the customer service is outstanding.
February 18, 2018
Everything is great but the spring an unmentioned manditory insurance on you at the last second . So its nit as cheap as it seems. About 12 bucks extra for a small unit
February 18, 2018
Office personnel are so helpful in meeting customer needs. I could have moved things out but decided to keep a storage close to me for things I don’t need in my apartment. Happy Customer
February 9, 2018
Management team was great and i felt my stuff was safe
February 6, 2018
They have great customer service and gate accesses it's not easy which helps with security
February 6, 2018
Firstly I want to say Sandra Canez (General Manager) is a wonderful person. She is very professional and treated me with respect. She explained me every thing clearly and the move-in was pretty easy. I certainly will recommend this facility of Cube Smart to any one.
November 28, 2017
The two staff members were very professional and positive people. I've accessed my storage several times now without any problems.
November 24, 2017
Affordable friendly place. Love it!!! Its clean and has cameras everywhere.
November 12, 2017
Sandra was great with getting me set up with everything I needed. She was very helpful and answered all the questions I had about the service. A clean storage unit was ready for me to use and I was happily surprised to find out it is even climate controled with evaporative cooling!
November 9, 2017
Sandra was great! Very helpful and quick to get my storage ready for me.
November 5, 2017
Sandra is amazing, she honestly makes the whole place better. My top reason for staying at this storage.
October 27, 2017
Sandra Canez was very friendly and helpful. Made sure I could get into the lot and answered everything I was asking with a smile.
October 12, 2017
I've had this storage for a number years. It a great place, but the price should be reasonable. It's getting higher and higher.
August 18, 2017
Sandra C. at your Mesa location was very helpful and accommodating.
June 2, 2017
Sandra was extremely helpful in getting my account setup. I think the service at 909 south country club was fantastic overall.
May 9, 2017
I loved Sandra ! Shee was wonderful. she walked me through steep by step an hlped me understand..
April 13, 2017
I am very happy with my experience with storage facility
March 10, 2017
I am very happy that I used them! It's a great place to store your stuff! Very nice, clean, security is awesome! Very professional and excellent customer service!!!!!
March 8, 2017
The team were very helpful and made the whole process easy. The pricing was excellent and i have no complaints so far. Would very much recommend.
February 15, 2017
I was very satisfied with how quick they got me in an out and how friendly they where. I would recommend this place to anybody
February 3, 2017
They were expecting us. we were taken to see the locker before registration, and the floor was swept before move-in. they explained the security measures. Facility is easily accessed from the highway. lots of businesses within walking distance if you need items to prep for storage etc.
January 24, 2017
The staff made the process quick and easy. the ladies were very friendly and helpful. They answered all my questions and gave me all the information I need .
January 2, 2017
The manager and staff are great people. Always helpful, friendly, and informative. The property and storage unit are kind of shabby, but this was one of the best prices I found. I appreciate their competitive pricing. I don't feel like I am being gouged every month. I plan on keeping my belongings there for up to 36 months, unless there is a significant prince increase.
December 1, 2016
This place is always spotless and maintained. The staff is also very kind and helpful. The property manager is such a sweetheart. She always puts a smile on my face.
October 7, 2016
The manager at this.location was wonderful! She was so friendly and so helpful. She made the whole process so easy! I have been telling everyone I know or hear that needs a storage to go to this location.
August 13, 2016
Love cubesmart. Sorry to hear Peggy moved away. She'll bless everyone at her new location.
August 3, 2016
peggy is amazing. ive been working w. her for years. im very sad to see her go. shes not a cubesmart employee to me, shes my friend! we will miss her
July 31, 2016
Site Manager, Peggy is always very helpful and kind.
June 7, 2016
Size and time to meet your needs for easy access storage.
June 6, 2016
The place looks clean,?and I fell safe going in and out
June 3, 2016
I've rented from CubeSmart before and just like my prior experience this CubeSmart has proven itself to be excellent in all areas of performance! Even though it was Juan's first day at this store site he was knowledgeable and easily found my unit in the maze of storage. He was efficient, courteous and explained everything thoroughly. Thanks Juan and CubeSmart for being excellent! :)
June 3, 2016
Sandra at the Country Club and 8th location was AMAZING! She was very helpful and informational. Showed us all the things we needed to know and it was not a guessing game. She answered all my questions and was above and beyond customer service. I love the facility and the easy access to my storage.
June 1, 2016
I always get a friendly reminder Peggy the store manager is awesome! I have had the storage for several years now, and I always get a reminder and Peggy has always gone out of her way to be very personal and very sweet and very helpful.
May 19, 2016
Being new to the storage world, I appreciated all aspects of the CubeSmart process. The website is very informative -the details on sizes, insurance, locks helped prepare me, making the overall process more affordable. The manager, Sandra, is wonderful - promptly contacted me as promised, very approachable, patient and helpful with all my questions, very competent and just so pleasant! The site is clean, organized and easily accessible. You can't go wrong with this CubeSmart!
March 31, 2016
I have had different units within the same facility for several years. Always great to deal with. Highly recommended.
April 23, 2015
Overall very satisfied. Excellent customer service,very friendly,and informative.Always willing to help and work with you. Rates are habit high and go up too frequently.
March 1, 2015
Everything I expect from a storage facility and more.
December 21, 2014
I just got off the phone with customer service agent Sean. He was EXTREMELY HELPFUL. What I have issues with are CubeSmart .Company policy not allowing the customer to make changes to my email address and not able to make payments online if pass the late fee date. This IS NOT GOOD CUSTOMER SERVICE!!!!!!!!! The customer should have control over our online account. Please make changes to your online policies. Ed Weber account # is 1001304843
September 8, 2014
I love this place they are affordable, and the customer service is outstanding.
December 12, 2013
Have been here 16 months now, have not had any issues at all.. Staff are friendly, courteous and listen attentively to your concerns/praises/feedback.. Due to its loation off a main road, security is maintained, no rif-raf or any vandalism observed or heard about.. I would store here again and recommend to others searching for a clean and safe place for their items.. Keep up the great service!! Joe V
October 10, 2013
The staff is super friendly and the voucher for 2 men and a truck AND the use of the moving truck made this move very economical and simple!