Reviews of This Facility

glad I chose cubesmart

Star rating 5 out of 5

June 19, 2020

Everything I need in a storage facility is provided. I used my own lock and was given a credit on payment for it. I appreciate all the carts at the entrance, I feel like no matter how many people are in the facility there will always be a cart for me to use.

Excellent Customer Service

Star rating 5 out of 5

January 29, 2020

For several years, I have been a customer at the Cubesmart Callowhill St. location. The facility is clean, well organized, and manned with excellent staff. At the Cubesmart office, I worked with Miles and Jesse. They are both very professional and knowledgeable, and helped me find the perfect unit for my needs.

Great Facility

Star rating 5 out of 5

January 5, 2020

Very friendly staff. Great location, clean and easy to do.

Very easy to manage storage facility

Star rating 4 out of 5

December 30, 2019

I was in a bind due to a failed move and needed to store my stuff quick. I went over and was helped immediately and in less than 15 min I had a secure storage unit bigger than what I even originally needed. I recommend!

Safe and secure storage facility!

Star rating 5 out of 5

October 28, 2019

I was in a bind and needed somewhere to store my stuff fast. Within a day I had my unit set up without any trouble or hassle. Easy to pay bill and access when I need it.

I'm Pleased!

Star rating 4 out of 5

August 5, 2019

The Staff is friendly and attending. This is a major plus. Although the mezzanine has been pretty hot this summer, I store nothing that this powerful heat could damage. The facility is clean and available when needed. When I have queries, the staff answered them quickly and honestly. Thank you!

Very good self storage facility

Star rating 5 out of 5

March 12, 2019

This facility is at very great location and the employees have great hospitality!

Miles and Cathy are GREAT and so are the facilities!

Star rating 5 out of 5

January 15, 2019

Cubesmart at Callowhill is FANTASTIC. Miles and Cathy are pleasant to work with, prompt, responsive, and overall, deliver great customer service. Hands down the best storage facility.

Nice people, easy to manage

Star rating 5 out of 5

November 16, 2018

All the people I worked with were very nice and helpful, and it was great that I didn't have to give notice before moving out, so I could make sure everything was cleaned out before cancelling my monthly renewal. The downside is that it's tougher for them to know far enough in advance when a new unit will become available, which can make moving very difficult to schedule if you need to move your life into a storage unit by a certain date. Also, this location is a bit far from the subway, which makes it less convenient for dropping by the unit unless you have a car.

front desk v helpful

Star rating 5 out of 5

November 4, 2018

clean storage facility and staff were always v helpful

Very good customer service. Excellent space

Star rating 4 out of 5

September 6, 2018

We moved becasue a new storage facility opened much closer to our home. Customer service is outstanding-better than most retailers! I suggest newer load carriers would help. Some of the wheels are worn out. Other than that first rate.

Awesome storage facility

Star rating 5 out of 5

July 30, 2018

I rented for 6 months. The facility was always clean and well lighted, awesome staff. Always greeted with a simple amd disposition to help. Will recommend!!!!

Super convenient

Star rating 5 out of 5

July 15, 2018

Needed storage for a few months while i was searching for a new home. This location was super convenient. Great location and easy access whenever i needed. Fantastic customer service too.

great self storage facility

Star rating 5 out of 5

June 15, 2018

the manager, Cathy is great to work with, esp. in needing a larger storage unit.

Great service

Star rating 5 out of 5

May 28, 2018

Easy to use and the staff is very helpful. It was only clean and safe.


Star rating 5 out of 5

May 25, 2018

I will definitely recommend cubesmart to friends and family. Thank’s.

Good facility and staff support

Star rating 5 out of 5

May 21, 2018

Very helpful and efficient. These people care about pleasing the customer.


Star rating 5 out of 5

May 16, 2018

Storage location was convenient for my residence. There were always carts available for carrying materials. The area was clean. Elevators work convenient. Size of storage compartment was good. Office personnel were polite and helpful.

Couldn't have been easier!

Star rating 5 out of 5

May 4, 2018

I needed storage at the last minute and the very nice folks at CubeSmart could not have made it easier. Callowhill location was very accessible and convenient, and I never had any issues accessing our unit with movers. Pricing was great--moving is so expensive but this was very reasonable. I hope I do not have to store all of my belongings at the last minute again, but if I do, I will do it here.

Very pleased with self storage at CubeSmart in Philadelphia.

Star rating 5 out of 5

April 27, 2018

Convenient location. Easy access to the storage unit. Staff is professional, helpful and friendly. Pricing is reasonable.


Star rating 5 out of 5

January 2, 2018

This is an awesome storage facility!!! Great place - clean - secure - climate controlled - convenient - and great staff!!!

Absolutely Awesome!!!

Star rating 5 out of 5

August 22, 2017

This storage facility is amazing!!! Climate controlled!!! Clean!!! Plus the staff that works there is absolutely amazing!!! Thank you!!!

Excellent storage facility!!!

Star rating 5 out of 5

December 22, 2016

Excellent storage facility! Very ckean and convenient! Great staff too!!!

Excellent storage facility!!!

Star rating 5 out of 5

July 15, 2016

This Cube Smart is excellent! It is convenient, clear, and secure!!!

great to use !

Star rating 5 out of 5

May 9, 2016

Cust Serv Reps are nice, helpful & understanding. Always keeping an eye out for things out of the norm & quick to resolve any issues you may have. Definitely give CubeSmart a chance wont b disappointed!

Great clean, well thought out space. Beyond expectations.

Star rating 5 out of 5

April 3, 2016

Like I said, well lighted, secure, clean, ship-shape.

Best Storage in Philly!

Star rating 5 out of 5

November 17, 2015

Since day 1, when I was moving, Mrr. Ata and his staff at the Callowhill location have been amazing. Sohall Ata went out of his way with the moving truck. Rich is always there to give my son and I a hand with anything! Great Service. Great facilities!

Very happy with this storage facility

Star rating 5 out of 5

October 28, 2015

We are very happy with this facility. We feel safe every time we go. The staff was very helpful when we misplaced an important file and actually found it for us.

Great customer service

Star rating 5 out of 5

September 8, 2015

I really appreciate the folks that work here. They try to be very accommodating and if you're a novice like me, they really helped me figure out what size cube I'd need. Good people at the 501 Callowhill location. Also it's super convenient and clean.

Best Storage in Town

Star rating 5 out of 5

July 27, 2015

This is the only self storage I would personally use in Philadelphia.

First Time User - Excellent Experience

Star rating 5 out of 5

June 29, 2015

I have use other public storage facilities and CubeSmart is by far the best. The staff was very helpful. The facility is very clean and easy to access. The overall experience was great. I will used them in the future when I need to use public storage again.

I love my Joanie! (And Mike's cool, too)

Star rating 5 out of 5

March 18, 2015

I moved abroad with the idea that I'd be back in a couple years and here I sit, seven years later and still 9000 miles away. It isn't easy to leave your life's possessions behind for such a long period of time. But Joanie, a most stellar member of the team on 5th Street, gives me peace of mind with her unwavering attentiveness to my needs even when I call her from South Africa to worry about unit temperature during cold spells or the currency of my insurance plan. When I'm in town, she always gives me 100% excellent service and, if I'm lucky, a hug. She really keeps me connected to the Philadelphia I know and love. Mike is also a cool cat. In short, I love my Cubesmart team. If I ever move back to the USA, I'll be sad to pull my things out of that unit!

great workers

Star rating 5 out of 5

February 10, 2015

Joan and Mike are always very helpful and available. when I recently shut down a unit, they helped me intercept the check I had sent inadverently. I always see them walking around and checking on things and just to stop and say hi. they're the best. they both get 2 thumbs up from me. the other workers there are also nice and friendly when I see them. the place is always clean, and they recently painted the loading area. the place looks great.

Real human managers at CUBESMART Philadelphia (remember those creatures?)

Star rating 5 out of 5

September 19, 2014

Real human beings @ CubeSmart Philadelphia. Do not miss the chance to discuss your storage options with manager Joan P Vaughn and General Manager Mike Rodgers. I have been working with them since April 2014 on a complicated 2-step move (which means 2-step storage as well). I am a "regular", until the move is over in November 2014. They are consistently efficient, offer service above and beyond the call of duty, and are also very wise and funny about the world of "stuff." (Yes, a sense of humor is important when moving and storing). The facility is clean and glitch free. CubeSmart should clone this amazing managing team. When my 2 step move is over, I plan to send both Joan and Mike some beautiful flowers. They deserve it! -- very satisfied customer.

Excellent check-in experience; clean facility

Star rating 5 out of 5

September 14, 2014

We were surprised and delighted at the quality of both the space and the service team at this facility. Joan took great care of us and reviewed extra options to make sure we got just the right cube for our needs. The facility is much more clean and secure than neighboring storage buildings, and we didn't have to trek out to the suburbs to save money. We feel good about keeping our belongings under lock and key (and tall security gates) here.

Excellent Facility

Star rating 5 out of 5

September 6, 2014

I just wanted to say if you are looking for a safe/secure & clean place to store your belongings, CUBE is the place to go.

Staff is Extra Professional

Star rating 5 out of 5

September 4, 2014

We've been customers at Cube Smart for many years. It's been a pleasure being at this facility due to the staff going above and beyond to help us when extra duty calls. We receive consistent shipments which are sometimes sent without warning and are loaded in to our unit without one ounce of problems or complaints. We truly look to the staff at Cube Smart at 501 Callowhill St. as an extension our our business' success.

Really great customer service

Star rating 5 out of 5

June 19, 2014

I started a rental with CubeSmart last month and had a terrific experience at this location (Callowhill Street). Joan and Lewis were the managers in the office when I showed up to start my rental, and both were super attentive. Joan took me on a tour of the facility, gave me all the information I needed, and answered my questions before I had to hand over my credit card. They were both really patient; the overall experience was not at ALL like what I expected to find at a storage facility. There are a ton of carts available for your things, and I thought the location was great too.

Extremely pleased with the service

Star rating 5 out of 5

November 12, 2013

great facility, clean and in great location for center city. Staff has always been very helpful.

What do you expect from a storage facility?

Star rating 5 out of 5

November 5, 2013

Probably not much. Cubesmart will blow your mind. The service, friendliness, cleanliness, security, goes on and on to surpass all expectations and prior experiences at other places.

Good customer service! Good access.

Star rating 5 out of 5

August 9, 2013

I think this place it great. Note though - there was an incident where people who used 4-number combo locks (eg. XXXX) were broken into. They called me right away, said they had video of the whole thing on tape. nothing was taken from my cube. Use a dial combo lock!

My Number 1 Storage Facility!

Star rating 5 out of 5

July 29, 2013

I am a personal and business customer and would never store anywhere else. This place is the best. Everything is top of the line here. From great customer service to the hours to the actual clean and safe facility.