Previous I was a customer with this company for 16yrs, 4moves, and 2 states. The first facility I rented from 5 stars every category. Current faclity is not as expected and accustomed to from Cubesmart. Overall rating is a 3 and that's on a sliding scale. I will not have my things there long due to scarce security mainly lighting inside/outside of storage facilty. Not sure if garbage area neglect is due to laziness of staff, lack of resources to ensure prevention of rodents and annoyance of the bees. My loyality remains with Cubesmart despite one bad experience which I am will be addressed.

Excellent customer service, convenient location, tidy and secured storage

The customer service is amazing! Ron is such always such a pleasure to work with and always a great help!

I used this location to store my things a few years back. I recently came in need of somewhere to store my things again and didn’t think twice about even researching other options to use because my experience here was nothing but positive. I remember thinking later on how helpful it was for me at the time, especially because moving or putting belongings somewhere other than where we live can be stressful- but this alleviated any stress about the storage aspect of everything for me which is great. The team here is extremely helpful, friendly and easy to work with. The access hours are long which is amazing and the gate to enter makes me feel secure about my things, but never malfunctions or gives me an issue upon entering (assuming I remember my entry code, which is on me). So, I have stored my things here again and would recommend this location to anyone and will always use it now and in the future for any of my storage needs. Also the online payment system is awesome and convenient. I can’t think of anything that could be improved upon!

The facility is good and well kept It is easy to get in and out The manager is very friendly and helps with all issues

Always pleasant service and staff. They offer good suggestions and are quite courteous. The facilities are well maintained.

My family and I had a no problems renting from cube smart.

Great and helpful service so grateful for wonderful mgmt

The only complaint is the price is keep going up after 6 months.

Thank you, it was great place and good price, customer service was fantastic and plasent. Unit was clean. I will definitely rent a unit from here again.

While we prepared for relocation to another state we leased a unit at CubeSmart in Gabrielle in Aurora. Couldn't be happier! In fact this is our 2nd time with this facility. Several years ago we rented a space when we prepared to sell our first home. Highly recommend CubeSmart!

Friendly Staff. Help with setup on Computer. Answers the phone professionally. Very helpful and knowledgeable.

Everything is good. The only criticism I have is the varying prices in facilities which are located relatively close to each other, I have to travel 25 min to the the CubeSmart I am using while I literally have one writhin one mile of my house simply to get a considerably better rate. I understand geographical location likely dictates the rate however my suggestion would be to consider honoring prices of other locations for customer convenience, understanding of course this could be difficult without specific perimeters. I am very happy with the security, cleanliness, service.

Very good service and great shelf storage capacity

Great Staff at this location. I really appreciate their professionalism and quick response to my questions.

Ron and his team are exceptional! They took very good care of me for the four years I rented from them. Always there to answer any questions I had. They do a great job maintaining the facility . . . is always clean. If I have a need in the future, I will definitely rent another storage unit from Ron at this location.

Nice facility, it was just what I needed. I will continue using Cubesmart.

He was so easy to work with and a very friendly person.

Been very happy with my experience at this location. Even with the annual rate increases, it is still a deal for the area. Great access and easy to get to. Thanks for the service Ron!!!

The staff is friendly, and willing to assist with anything you need.

I'm happy with the service. everyone was polite and helpful.

I chose this facility because of the reviews, and they were 100% right. The customer service is amazing. Any problems that I've had were taken care of and it's always a pleasure to talk to them on the phone. I absolutely recommend this place.

Great experience renting a storage unit. Bridgette and Ron are very friendly and informative, It is a quick process to rent a unit. The facility is amazingly clean and secure. I feel extremely confident storing my items here. Highly recommend renting here! My house is now clutter free, thanks for saving my relationship :)

RON & BRIDGETTE ARE THE BEST FOR CUSTOMER SERVICES & CUSTOMER SATISFACTION !!!!!! THE STORAGE FACILITY IS ALWAYS SECURE & EXTRA CLEAN - MAINTENANCE IS ALWAYS TOPS !!!! THIS IS THE BEST PLACE FOR ALL YOUR STORAGE NEEDS :)

Ron Walker, Area Manager, was very polite, helpful, and knowledgeable. I'm happy with my storage unit.

Ron is WONDERFUL. This was my first storage experience and it was so smooth and worry free and Ron made sure all my questions were answered and I got taken care of. He made moving in, visiting and moving out easy and convenient, was very helpful and went above and beyond in helping me. I highly recommend this CubeSmart location, you will get the best service possible!!!

very excellent customer service and facility very neat and clean

I want to recognize Ron, the manager of the Aurora facility. Ron is the consummate customer service professional. He has consistently gone beyond the call of duty in responding to the needs of me and my company. If there is an award within your company for service excellence Ron certainly deserves it He is clearly an upper-management candidate and one who can mentor other. Thanks, Tony Warren.

Have been a customer for 3 years and always have a wonderful experience with the staff. They are very helpful and accommodating especially when i needed the moving truck. Ron is a cool manager. The storage facility is well kept and secured.