Great facility Great staff

I mistakenly went to Cube Smart thinking it was Public Storage just a few hundred yards away. Glad I did! Right from the very beginning, I was treated as their number one customer. Their promo prices were cheaper than Public Storage as well. The rental units and elevators were clean and well lit. And there were plenty of flat carts at my disposal. Unlike Public storage who only allows for month to month, at Cubesmart I was able to prepay up to the end of September. I'm a Cube Smart fan for sure.

Awesome Betty was very professional I recommend this place for storage needs

(Translated by Google) Good excellent thank you very friendly staff (Original) Good excelente gracias un personal muy amable

Great customer service and easy

(Translated by Google) Very good service from the lady who attended yesterday afternoon, very kind. (Original) Muy buena atención de parte de la señora q atendía la tarde de ayer muy amable.

Fair pricing and easy access

Betty is an amazing sale rep she was very attentive to me her service was above and beyond great personality she is what all business need ??

I am very pleased the service I received from the person attending to me, While I’m getting the unit the service was outstanding very friendly and did well done job very grateful for the service.

Betty is the best! She was very helpful

Good is location is clean and secured

(Translated by Google) Super careful attention from the staff... (Original) Atención super esmerada por parte del personal...

Great service. Simple, easy instructions about everything.

We have had a large theft of out of our supposed secured storage which we bought the lock for our unit from Cubesmart. The lock was not broken. Cubesmart will not assist with providing video footage or any help. No financial compensation has been offered. I am moving the rest of my things out ASAP. I would not recommend this location to anyone

(Translated by Google) I am Irma Almeida for more than 1 year I had a space in this storage and when I canceled for personal reasons I had to go on vacation and when I returned according to Betty, to be honest, she told me that her boss had taken my things out and they had put them in another place like this was the place all dirty and scattered my things together and several things were lost including a new staircase and a beautiful mirror and no one ever gave me an answer, for me a great lack of respect no consideration for all the time that I'll spare you the space for me. I don't recommend it. I would never go back there. I hope someone answers me. (Original) Soy Irma Almeida por más de 1 año tuve un espacio en este storage y cuando cancele por razones personales tuve que irme de biaje y cuando regrese según bety que la verdad si atenta ella me dijo que su jefe había sacado mis cosas y las habían puesto en otro lugar así fue el lugar todo sucio y regado mis cosas unidas y se perdieron varias cosas entre ellas una escalera nueva y un hermoso espejo y nadie me dio una respuesta nunca, para mi una gran falta de respeto nada de consideración por todo el tiempo que les psgue el espacio por mi no lo recomiendo yo jamas volvería allí..espero alguien me responda .

(Translated by Google) Very expensive and closed bathrooms for customers From 2 years ago (Original) Muy caro y baños serrados para los clientes De hace 2 año

(Translated by Google) The service is magnificent and Betty is the best of the best, I recommend it 100%, service, security, prices, everything. (Original) La atención es magnífica y betty es lo mejor de lo mejor, lo recomiendo 100%, atención, seguridad, precios, todo.

Very easy and professional. The process didn't take long at all. The team member took her time to explain all the specifics, which I appreciated, since I've never never rented a storage facility before. Thank you! ????

The staff at the location is wonderful. The rate increases however are ridiculous. $70 increase in less than two years. They require you to use their insurance and then charge you to pay online. Ridiculous!!

The management is responsive and cares. Great job!

Thank you Betty, Raysa and Davie

Ms. Betty was very welcoming and kind. She showed me my storage room and was very accommodating.

This is my second time using your company and this location. Betty is amazing! Very knowledgeable, friendly and efficient. Yes she is very pro customer service. What an asset to your company. It’s the people that keep clients coming back. Wishing you all continued success. BTW Mathilde was also incredible. She made a reservation for me at this location as it had the unit that suited my needs and budget.

I wanted to change my storage unit to a bigger one and Betty made the process so easy, fast, and convienant. Thanks a million.

Mostly it was Betty. The unit was clean, the correct size, and there were plenty of hand trucks to move our belongings efficiently.

(Translated by Google) Very friendly and professional (Original) Muy amables y profesionales

The storage had poor security and because of it there was a break in a couple of months back, there was also a rat infestation which messed up all the coolant and A/C hoses in my car when i tried to complain to see if the endurance would help with the costly expenses they basically told me tough luck. Then i received a letter that rent was going up and that was the last straw.

Prices were competitive and the storage facility was clean and accessible. Betty was amazing! She was friendly, informative, knowledgeable and helped us with making the best decisions for our needs.

So far so good. Great customer service in helping me make changes to my reservation. Each store offers personalized service. Really impressed and so far happy to be giving them my business. (Generally speaking, be sure to check additional fees and lock in great monthly pricing asap.)

Best experience ever, all staff was amazin! Helped me a lot! Good bless them ????

Betty was extremely helpful and very nice. Very good customer service.

While the staff was very helpful and friendly, the monthly rate increased by 250% in about 3 years (a5 x 6 closet). As a retiree, this is simply too much money. Dollies were often unavailable, meaning I had to carry things to and from the unit, making multiple trips. It also seems like there was a water leak at some point since some boxes had obvious damage.

The ladies at the front desk were extremely helpful. We got into our unit quickly and it was perfectly located. Thanks ladies!!

Great place, Betty really help us out with picking a unit.

I had a great experience renting my unit with the help of Luis. The entire staff was friendly !

Betty is the best she has gone out of her way to be as helpful as any human can be

Not really that secure and the upkeep is dismal at best.

The space always have problems with the gate . Always was dirty ( smell like pee ) . And changed the price in less than a year.

WE ARE VERY SATISFIED WITH YOUR SERVICE.

(Translated by Google) The lady who helped us was very friendly. (Original) La señora que nos atendió fue muy amable

Ridiculous rent increases in a span of a year and a half, no available carts within premises to move items from unit

I was with CubeSmart for 9 years and always received kind, great service! I’m thankful for the great care for my belongings. Thank you!

Had some of my stuff in there for over 2 years. Staff is helpful and never had issues.

Betty and her colleagues at this location performed remarkably. I am a semi-retired business consultant. I have always held that the greatest asset of any business, is its personnel. With such as Betty, you have assured great success for your company. My need for storage was exceptional but Betty worked with me to provide for that need. Her ability to think outside the box, resolved my need. Bravo! Well done! I can not praise her and her colleages enough.

Excellent customer service. Love that the storage units are over 8 Ft. tall.

Always attentive to the needs and concerns of the customer.Are willing to do whatever they can to help..above and beyond..just like family??

Caring, knowledgeable staff went the extra mile to rent a 10x20 climate controlled unit.

Excellent staff: Betty. She was courteous and helpful.

Easy to rent , Curtious staff, however they failed to discuss the $12 monthly insurance that’s mandatory. It adds up for sure. After 6 months an increase then at a year again. Not sure it’s really a great deal long term.

Not happy ,could not put belongings in storage there was not 1 Dolly to use, on Sunday at 200p.m had to cancel and book another storage. ??

(Translated by Google) The place is good but the service is perfect, the lady is very good at her job Beatriz (Original) El lugar es bueno pero la atención es perfecta la señora es muy buena en su trabajo Beatriz

Employees!! They are always so courteous and pleasant! I enjoy interacting with them!????

Don’t even rent at this storage. I work as a mover and while doing a move someone stole one of our moving equipments. We talked to the manager to check the cameras, and were told that the cameras only point towards the entrance or exit. Your stuff can be stolen and they’ll never find out who it was.

Amazing customer service !!! I really appreciate Betty in specific for helping me find the right unit for us !! A1 customer service and A1 Of an Employee !!! ??????

Just what i needed. Satisfied

GOOD TREATMENT AND ATTENTION, CLEAN, I LIKE

No carts to move stuff, unsecure place, doors still open all time, $$$$$

I walked in Cubesmart stressed but I walked out blessed.Blessed to have encountered such a professional staff starting from the phone call to the final transaction.The manager,Betty greeted me with a warm smile and displayed kindness and patience as she assisted me.Betty is very knowledgeable and has true leadership qualities.She has her staff working instead of texting and talking. Cubesmart on 106 Avenue is THE BEST!.

Cube smart is a great place for storage, they have compatible prices and deals , the ac units is nice spaces And also the elevator WORKS????

Great people that work with me

Easy to get in and out and you were the few storage facility that could accommodate trailers larger than 20’. I have a 30’ trailer and you guys accommodated it well.

Betty and Vanessa at the Cutler Bay location were extremely helpful and absolutely amazing.

Cubesmart is the worst their security system gate been down for 9months my storage unit was broken into along with about 50 other storage units. My Credit card was compromised with cubesmart storage they was only company that was authorized to pull off my account and every month Credit card was Compromise. Cubesmart storage is NOT P.C.I Compliance. DO NOT USE THEM TO KEEP YOUR BELONGINGS SAFE.

Perfect espectacular, nice

Staff is friendly, units are very accessible and the prices were the best in town.

Easy access....staff has the best service

(Translated by Google) This place is a rat's nest, there is no security, thefts happen almost every day. I don't recommend it to anyone because it means losing everything. It's useless (Original) Este lugar es un nido de rata no hay seguridad ninguna los robos son casi todos los días no se lo recomiendo a nadie pues es perderlo todo . No sirve para nada

The sales person Betty was beyond helpful and friendly. The customer service was great!

Everything was great. The staff was very courteous and helpful each time i needed help.

Customer service at front desk!

Very friendly and nice staff

The online rental experience was great! The follow up was just right, and they texted us our instructions in a clear manner. I would have preferred to have been allowed to not buy their lock, but The overall cost was the best of the ones I checked in the are,

The unit didn't have ac. Too much money for not having ac.. been paying for 2 years and the rent increased .too much . Other places are way cheaper

Betty was so nice and understanding of my move, it helped so much!

Easy access, clean facility.

the staff was so helpful and understanding

Very friendly and helpful staff

Your manager Betty was amazing, so helpful! Went out of her way to help me, you don’t find employees like that these days.

Friendly staff fair prices

Good, fast, and professional

Safe and clean and convenient and priced well

Peaceful n safe where the storage located

Friendly people . Easy going and very open

courtesy and understanding. Your staff listened and helped me accomplish my storing needs.

Safety. Helpful employees

Easy access, well maintained location.

THE SMILE AND WILLING TO GUIDE ME TOWARDS MY UNIT.

Raysa and her stuff are marvelous. We were there for 6 mo and the only reason we moved was because we're moving. Love them!

Good customer service.

The gates worked, and access was easy. The reason for the 9 instead of 10 is because of the poor lighting inside the parking area.

Very good access, roomy enough for my needs, clean place to deal with, and in my case, very friendly reps but they just do not care for long term customers and keep jacking the rent periodically and heavily, which forced me out at a great loss (I had to get rid if items that i would have preferred to keep.) I’m extremely displeased.

On-site staff are friendly however corporate management was hard to deal with.

Facility was clean staff was very polite

It was easy people were helpful and my stuff was safe

The entrance of the big building and surrounding were extremely dirty some places smelling very bad

No issues AT ALL renting there. Rarely interacted with staff but visited my unit weekly . Clean facility no complaints . If needed , I’ll go straight there in the future .

Very clean and professional.. Great team to work with Raiza and her team helped me so much in a time that was needed.. Very grateful I will recommend people to rent her just of the positive energy and professionalism at this store I have been to other places but this one is the beat

Easy to reserve. Great customer service.

This place was the dirtiest builing i have ever stepped foot in. Do not rent a storage there. Mexicans live in there and they have a way the bypass the gate code to get in. They also have a way the jam the gate so that its out of sevice so then the gate just gets left open for days at a time until it gets fixed. I have rented storage units for years, never have i been in one this bad. They should give these units for free. And even still its so dirty i would have to think about it

Mgr. and assistants were always VERY helpful and understanding of my physical limitations and helped me a lot.

I would really like to thank Sean for his wonderful customer service. We arrived a little before closing time & Sean stayed over to help us give quote , and show us the best spaces. He went out of his way and showed us all spaces & we knew it was his time to get off. He gave us quotes on all spaces , very knowledgeable about current promotions and about locations of storage spaces. He even said he was fairly new which I would have never thought bc he seemed very knowledgeable. Thank you Sean for you professionalism, and taking the time out of your day to stay a bit extra to help my family out .

Very nice and friendly staff. They all went out of their way to accommodate me. That is much appreciated.

(Translated by Google) I found it interesting (Original) Me pareció interesante

The managers are all always willing to help, always clean, and prices are great

Very friendly and helpful.

Outstanding customer service!

The place was easily accessible, the price was very fair, and the staff was awesome.

Very good service with great staff. Ileana and Cindy are incredibly resourceful and friendly. Thanks!

The managers and staff are always professional and friendly. In the years I had my items in storage they always went above and beyond to assist me in any matter at hand.

Clean building and easy accessibility. My unit was just right for my needs.

Awesome customer service, super clean facility and manager Ileana is very courteous and super helpful. Very knowledgeable staff. A++

Customer service was excellent

I had no issues while renting a unit there. Personal we're friendly.

Thank you to Cindy and Sean for a great experience. First time storage unit buyer took the stress off my shoulders. 10/10 recommend them for there knowledge and great customer service.

Excellent! The staff is helpful and friendly. They understand moving is a stressful process and go out of their way to be of service. The facilities are clean, well lit and temperature controlled, so you are not uncomfortably hot while moving. Their parking space can accommodate an 18 wheeler truck, which is not common. I highly recommend them.

Great staff at CubeSmart. Ms. Ramos and Ms. Batallan were extremely helpful.

I haven't had to rent storage so I was not sure of what I was getting into, but after spending some time with incredible folks at CubeSmart, I came to realize what a wonderful experience this has all been. The staff answered all my questions, gave me a tour of the facility, helped with with the whole process. Now I just stored some items without running into any problems, and it was a breeze. The place was clean, air conditioned, was able to park my truck in the shade and in a secured gated facility. This has made my process of moving not so nerve rattling. Thank you CubeSmart for all of your help!

Pleasurable atmosphere, I Had a dilemma with my storage door they were very patient and helpful in assisting me with it. They are a 100 on my rating scale. THANKS

Cyndi was so professional and informative today made my day.

Sean & Cindy were very helpful.

The Team Cindy, Iliana and Sean are professional, courteous and polite!!!

Very friendly staff , very professional, the building is always clean and smells good. Congrats ladies keep up the good work.

I have rented units from Cubesmart in Cutler Ridge (Marlin Road) for a few years and the staff is always helpful and friendly. My hat goes off to RAYSA who is always there to help and she is always professionally and very knowledgeable. Keep up the GREAT work!!

Good customer service and really good experience renting the Unit

Storage space options , cost and service.

Very patient employee and work with me to find the exact storage space I needed.

Phone reps were helpful and polite.

The process was very simple. The young ladies who work there are friendly and professional.

Great service

Staff very friendly and polite

I have always been able to talk with the staff or manager, Raysa with no problem. They are helpful and courteous. Everytime I have gone by the place is kept clean. They have made my overall experience with Cubesmart a good one, and I would recommend them.

The helpful staff. They were very informative.

Great customer service!!

Friendly staff, great prices, have no problems at all

Professional personnel and reedy to help you!

customer service and unit being available after hours was fantastic

The staff at my facility is just great. I couldn't ask for better people.

Excellent customer service and always pleasantly attentive, if I could give them 10 stars I would. Appreciate Raisa and her staff!! Mars!

I was a customer of you. I left with bad experiences. I came back and I saw and felt the difference in service. Manuelita was wonderful with all means. I felt it's worth it to know. Good employees and service make big difference.

Staff always courteous and accommodating. We have been long time customers and know our belongings are safe.

Everyone here was very professional and courteous especially a young lady called Ileeana. Edmo showed me and the unit and manuelita made my mother coffee while she waited on me to process the paperwork. It’s been a tough month for me and my family thank you Ileeana along with your team for helping and accommodating us. I definitely recommend Cubesmart storage.

Edmo , is an asset to the company. Great customer service.

Manuelita was amazing explained everything was very kind and patient and made my life easier. Please let her know that she is amazing. Thank you .

(Translated by Google) Thanks to Manuelita and Ileana for their attention. (Original) Gracias a Manuelita y Ileana por su atención.

Edmo Lopez was Very helpful

Manuela and ileeana are really nice good communication excellent service thanknyou.

I love this place customer service is always on paint i would not pick anything other place to store my stop i would give them 10 out of 10

This store is very, very professional . And the staff is awesome. I never had problems with my storage. I will stay with cubesmart.

This facility has a wonderful staff! Ileeana and Raysa are very helpful with whatever I need and keeps a smile with every customer that walks through the door.Fair pricing on units and a1 customer service.

(Translated by Google) Thank you for your attention and good treatment. Thank you very much girls Manuela raysa and ileeana (Original) Gracias por las atenciones y buen trato. Muchas gracias chicas Manuela raysa y ileeana

Manuela, ileeana and Raysa best customer service ever great experience because of these three super lady’s

Great customer service. Manuala and Ileana assisted me is seeing the cube and providing all the info I need for my move. At the time of move in Raysa explained everything in details. She could not have made it any easier. Edmo not only had a moving cart waiting for me, he had 2 bottles of water for me. Thank you store 757. You guys are great.

(Translated by Google) Delighted with the services, thank you very much Manuelita (Original) Encantado con los servicios muchas gracias Manuelita

Seems like the air conditioner is never on. Front gates wide opened, safety here is an issue personally or wirh our belongings aren't safe. New management or what? It used to be a better place!

Unfortunate events lead me to this place, I'm thankful I landed here and we able to meet Manuela. She accommodated my needs and helped me look at the bright side of my situation. She was extremely helpful ,kind and very attentive. Thank you Manuela for your exceptional customer service.

The staff here and manager are over the top and amazing. I come in with a lot of problems and leave each time with them solved. They go above and beyond to help me keep my items properly stored in an Effie net and cost effective way. We have two units here because of how convenient and easy they make my families and I life doing business with them is a great idea on your behalf if you are looking for caring people who understand you on a different level. I recommend this place to store and we have been with them for 2 going on 3 years now as you can imagine cost does go up in that amount of time but even with the price slightly increasing I’m still able to financially manage to be with them. 10/10 for everything customer service, efficiency, accuracy, friendliness and cleanliness.

So I got a call on the 10th of December, letting know that my unit was broken in. The staff member asked when can I come in to audit the unit to see if anything was missing. I advised him I was out of town, and I could make in on the 14th. I asked him when was the unit broken into he advised on the 12th of November. I asked him why did it take so long to contact me; he told me that they had called me previously. I took the time to look at my phone recorders and found the only time they called me was for late payment. I did, in fact lost one item that was dear to me. If I'm the manager of this location, I would look into why was I notified late and what procedures I would look into so this does not happen again.

I usually don’t write reviews on things but I definitely have to make an exception for this one. This place is great for storage the staff is friendly and helpful. I am impressed with the service I received. Edmo was professional and helpful. I wish the team all the best.. happy holidays

Just wanted to say I have been a customer for 5 year and since Reysa (hope I spell that correct) has been in charge can't say enough about her. Customer service A+ ,problem solving same omg she is an assist to your company. Kudos to you guys for having her part of your organization She is incredible

Nice storage

Clean. My stuff is safe here. The staff has always been helpful. they have two buildings. across the street. the newer one is better than the old one. just easier to get to and cleaner.

Huge easy to get lost

Great place

Yoir prices are good. But nor able to pull the truck in was very difficult to unload from outside the facilitu

Outstanding customer service! Beyond satisfied with the Manager Ileana :) thank you so much

Edmo was helpful above and beyond!

Great location but a little pricey for me. Clean and nice staff.

I had a storage unit at this location for about a year and during that time I had the pleasure of working with one of the best managers I had meet in a while. Her name is Raysa! She was so professional, knowledgeable and understanding. I felt that I was dealing with more than a huge corporation I felt that Raysa heard me as a person, an individual and really helped me avoid late fees by just remembering me and checking in with me from time to time! Her customer service skills are impeccable and you could tell she really cares about people. I think this cube smart location is lucky to have someone like this in management honestly!!!!

I have been a customer of this CubeSmart facility since 2011. I have Always been Treated professionally and with much respect. Ms.Raysa Ramos and her staff, Edmo and Ileeana, has taken care of my Storage space needs. The Service that Raysa has provided over the years has given me the sense of Security for property. I have used other storage vendors in the past but CubeSmart provides the Best Service for me. I am very happy with them.

Affordable storage and friendly people working at this location.

fairly priced as compared to other storage places easy to get in and out. across street from main building they have 2 facilities. only knock they must have better flat bed carts for customers to load there items. the good ones are in main store. other than that people are nice and helpful.

I have been a renter for approximately 6 months. Ileeana Llanas Reyes, manager, is amazing! She's so friendly, helpful & knowledgeable. Always a pleasure seeing her. I highly recommend this location because of Miss Reyes dedication to customer service and attention.

Friendly staff, very helpful. Awesome prices !!!!!

Very professional and clean. The management and staff took care to provide us the storage space we needed at the best rates available. Thank you!

Grace service very friendly people

Great customer service. Ladies in the office always smiling and will greet you from the moment you reach the door. Will highly recommend this location. Thank you Raysa and Sergiethe for your help with closing out my account. I will definitely see you in the future for my storage needs. Customer for life.....

I own a small business down the street from this location. I needed a little space to keep my overstock. My husband made a reservation for me to rent a 5X5 unit. I walked into this location to complete my lease, but only to found out I dont have a reservation. My husband made a reservation for public storage not Cubesmart. The general manager must of heard us from her back office because she came out and told me she was able to accommodate. Not only did she convince me to get a bigger cube, she organized it for me in a way I was able to go in and out quickl and utilize my 5X10X8. She was amazing. I would highly recommend this location for all your storage needs. Her staff are mini versions of her. You will receive top notch customers service. Edmo is amazing and will always put a smile of your face. Ileana is so sweet, you want to bottle her up and take some with you. Absolutely love them their. Thank you Raysa ..

Great location, helpful staff, clean facility I highly recommend this facility. Thank you Edmo, Ileeana, and Raysa for all the help!

Amazing staff! Great customer service!! Well recommended!!

I just went in to the cube smart in Cutler Bay. I had a wonderful experience. I have had several units here over the years and the customer service has always been great. But today, I had the good fortune of dealing with the General manager Raysa Ramos and one of her employees, Sergieth. They were both awesome. They were extremely friendly, super attentive, they got me a great deal on a larger unit, and I couldn’t be any happier. The only thing more they could have done was to actually move my stuff from one unit to the other. Thanks for all your help ladies!

I want to thank Raysa the store manager for her years of excellent service and devotion to her customers which she puts first. Thanks again Raysa I will let all of my friends and company know about you and CUBE SMART

Raysa and Edmo were very helpful and friendly. Ileeana showed me the available units and helped me choose the right one according to my needs. Very satisfied with the service.

(Translated by Google) Perfect (Original) Perfecta

This is by far one of the most friendliest staff I have ever encountered. The energy between Raysa, Edmond and Ileeana is one to admire and that great relationship between them shows as soon as you walk in the door. As for the facility, as business owner and renting facilities for my equipment's and supplies in other storage facilities, this is by far the best one I have found. The grounds are clean, the staff is GREAT and the location couldn't be better. I mean right next door to Home Depot!! A contractors dream! I can immediately tell that this staff LOVE what they do and it shows throughout the entire facility. I will most definitely refer to my fellow contractors to this location.

If your looking for a storage space go see Raysa or Edmo at Cubesmart great people 100 % on Customer Service. I was looking everywhere for a space for my new boat and they had what I was looking for, so I was happy. Thank you again to both of you for a great value you bring to cubesmart.

(Translated by Google) They need a wheelbarrow. (Original) Le hacen falta carretilla.

The Manager Mairim was fantastic, very helpful and informative. Made the process easy and took the time to show me the availability. I would recommend.

Friendly, accommodating staff. Clean facility and well lit.

(Translated by Google) Excellent attention. (Original) Excelente atención.

Thanks to Raysa and Edmo for making this the easiest way to get set up. Definitely the way business should be done!!

Needs updating

No carts to move your belongings. Major inconvenience

They assisted me with downsizing so that I could save money. Both employees were excellent!

I received excellent service. All of my questions were answered. Therefore, I am fully confident that I made the right choice to store my belonging with Cubesmart.

This location has been around awhile. I must say the current GM (Raysa Ramos) is, hands down the best of the best. This company should copy whatever she does and apply to the company. She greeted me with a glowing smile. She is very knowledgeable. Not only did she explain the process of how storage works, she was able to guide me in the right direction to help me find a place for me and my wife. Everytime i come to pay, she addresses me by name. Cubesmart has banners that read: DID WE WOW YOU? Raysa exceeded my expectation of customer service. I was so please with her service, i needed to share my exprience. Great location. FANTASTIC customer service.

Be very careful with this location. I rented a space there for my new RV in May and it got damaged just a few months later. They did not have cameras to see how it happened, but it looks like it could have been the landscaping company. Raysa, the store manager, was very helpful, but the district manager, Nestor Alvarez, was no help and very unprofessional. I had to contact their corporate office and got a call back from one of their VP’s, Brett Hoffman, who was professional and apologized for the damages and poor service. The damages were over $2,500 and I had to report them to my insurance company. I was not careful enough to review their insurance clause because I trusted that they would have better security, but I was wrong. I took my RV to Public Storage. Much better space, facility and security.

Water puddles on third floor for more than 3 months; I told the office last week no change. Company is cheap in fixing leaking roof. Bunch of mosquitos biting me when I go to get something from my storage.

I had to give 1 star but doesn't deserve giving a review. It's a waste of my time. I really have to warn people because I must say that I have been discriminated by this storage center. But let me inform you that I have had the worst experience. I had my storage unit for about 3 years + months. Because I had a sick father and was not able to know when I would be taking it out because of his illness. Well when it came the time to remove my things because he needed my room for his hospital bed and medical equipment. Well I had a large unit on a climate controlled space. As I started removing my belongings I saw wholes in my boxes... chewed at the bottom and the horrendous smell of urine as well as mouse or rat droppings on the sofas and dining chairs. My whole life past and unreplaceable children photos and other things that could not be replaced. I'm disabled and have a low profile immune system that required me to leave my things there. At the time my unit was paid up to date and was going to close my account. I expressed to the staff what was happening aboyt the rats and I was told to call this person then another one and so on. I left messages with each one with no response. One of the managers was empathetic to my issue but had no control of what was to and depended on the higher up people to handle it. Well, I thought I did what I was supposed to do but waiting for the people to get back to me I was getting charged for the unit even though my things have been destroyed. So...I was not paying for a unit that was infested with rats or mice and unable to remove the items because of my health and had no money again to rent a truck and to pay for help to remove my things. Well...I got a letter stating my things were going to auction. I told them when it happened the day I noticed that the things were destroyed and I needed compensation on it. I also had precious pics and things that I wanted. This has yet been resolved, the person that had bought my things in auction never showed to pay so I'm getting fees left and right and totalling now in the thousand +$. I'm at the point where I will get someone to retrieve my belongings and my balance should be dropped due to the rodents destroying my things with urine & feces on my things. I shouldn't be held liable because I took measures at the start with no reply or help from the managers ect. about my unit. If I could give a negative+10000 I would. At this point I believe since I'm disabled and on a fixed income I'm being treated terribly. I have paid for that unit to furnish a 2-3 homes by the time I was vacating and had been paid up to date. Please be warned....the cubesmart in Cutler Bay close to Home Depot is infested with rodents in climate controlled & was treated terribly. I believe I have been treated this way because I'm disabled and they know I don't have much money that I have been discriminated against. I have to see what I can do about this because my balance is growing each day and they know that I cannot pay this amount. Please be warned!!!

I'm giving this site a 1 star NOT because of the site manager Raysa or because of the staff both are fantastic. I'm giving this site a 1 star because of their General Manger Nestor Alvarez and the accounting dept at HQ. I canceled a unit at the end of Dec 2017 and I have only just received my refund this week. The site mgr Raysa has been fighting for this for months and when I finally spoke to the GM he acted like he had never heard of my problem. Raysa has been the only one has communicated with me, the GM never called to let me know the refund was coming (got that call from Raysa) and I'll bet he won't follow-up either. CubeSmart is great renting you a unit but getting your refund at the end of your stay just might be a problem.

Customer service was excellent, service representative was very knowledgeable and very helpful, I would refer anyone that I know to this CubeSmart. I've used them on several occasions and I've been pleased with their service each time.

Yes I love this storage place 2 they are very friendly raysa manuela and illeeana

It was outstanding. Raysa has always been and continues to be a GREAT help. She and the rest are always there to make sure they have a satisfied customer. Thanks Raysa!

After searching for storage locations from Florida City to Cutler Bay, William Izquierdo saved my boyfriend and I by giving us pricing, a tour, and so much information that we were confident to rent the unit in no time. William was happy to break everything down for us in pricing, payment options, and payment scheduling. William is fantastic, the facility was clean and easy to access, and the office provided everything you’d never think of needing for moving and storage needs. Very helpful and we will highly recommend this location! A big thanks again to William!

Raysa greeted me with a big smile, and assisted me with my move in. She explained everything in details. Raysa’s customer service is worth more than 5 stars. My family and I will continue to rent here as long as she is here.

Raysa, the current GM is fantastic. My family and I have been loyal customers for over 10 years. I’ve been thru maybe 4 general managers and hands down Raysa takes the trophy. Customer service, cleanliness and sales is impeccable.

I’ve have been a customer for over 10 years and I dealt with a GM who was a piece of work. I could not stand John Lazar. I am please that Raysa is the new GM. She is attentive to each and every customer. When I had some issues with my cube, she practically held my hand. She even came back after work to help me with the move, hands down, Cubesmart made a great decision promoting her...

Great customer service. I have been a loyal customer off and on for the last 10. The new GM and her staff is AMAZING. Life time customer, for sure.

Awesome services by William Izquierdo, they are truly helpful.

Welcome to CubeSmart Self Storage.

Very clean place and staff is very nice

I feel that our belonging are safe and secure. The only reason this rating is not a 5 is because of the waiting times to pay my bill when only 1 person is working or there office is closed during lunch. Running to pay bill only to find out there closed. NOT GOOD!

Awesome service with detailed information! Kudos CubeSmart!

Its oka