We recently had a frustrating experience at this location. The regional manager contacted us and listened intensively to the situation being explained. He assured me that it will be taken care of. Cube Smart really stepped up. Thank you.

The staff made my experience easy and were very knowledgeable. It was my first time renting a unit and it was really great to hear all the dos and don’ts of storing in the units. As well as providing information about the importance of having insurance on my unit. Would rent again when I’m in need.

looked at many storage options and this was the best! Staff was amazing to work with. five stars all the way thank you adam!

Great experience from just walking through the door.. customer service excellent prices are great very clean

It was quick and easy everything went smoothly no stress

Nice facility, woman that called was very friendly and helpful. When I arrived to finalize the rental gentleman behind the counter was very unprofessional and rude, he appeared annoyed that I was there.

We have used cubesmart for the past 3 years and the experience has always been wonderful. The staff are all friendly and very professional and helpful!

The people working in the front office are always kind and helpful, I really appreciate that. I also found the premises always clean and I felt very safe no matter what time of day I was there!

Clean facility, easy to access, well located and very helpful Team with Becky and Adam!

Very friendly guy in the store. Good price!!!

Not easy access to unit! Doors are just not big enough, maneuvering is difficult, AC isn't high enough it's not comfortable to use, rental fee went up $200 in less than a year without notice! Moved to better storage unit space for a third of the cost!

Great friendly staff !

I felt that the mandatory lock and insurance charges were unwarranted. I’m not sure that I’ll use Cubesmart again in the future.

Guy was very nice and helped me find the right unit for the space I needed

Professional and friendly

Easy access and convenient location Friendly staff

Professional manager. Great customer service.

The guy at the office is wonderful and courteous, always available to help.

Very Clean and well maintained

Adam was very helpful and worked with me to my unique situation. He is a asset to your company

The service is good

Very professional and courteous Managers who went out of their way to help me find a unit.

Storage spaces are very clean & well maintained. Good customer service.

I got to see a young lady in training. So I saw the knowledge and care that went into the details of training her. She was open and receptive to his teaching. Both of them were friendly and helpful in every way.

This storage place is top notch & Joe was very nice to deal with. It’s also right off the main road and secure with a gate.

The manager Joe, was a pleasure to work with. Was kind ,fair and honest. Answered all of our questions and helped us through the process smoothly. Thank you, Joe. We will definitely be back.

CubeSmart on Tamiami Trail was an excellent choice to store 100 years of paperwork that Mom left behind after she died in early 2020. We planned to go through it in a couple months soon afterwards, but then COVID hit, then a broken leg, and we didn't get to it until last week, two years, and two MASSIVE hurricanes later. And through all that, no rodents or insects eating the paper. No drying out from being overheated, and not one drop of water, under doors or through the roof, through those hurricanes. No damage, to the facility or the paperwork.The staff is helpful, the price was good, and the variety of sizes is excellent. We expect to need storage again, and we'll come back here first.

Location close to home and access hours

All was perfect instead I didn't be able to use the smartrental because I didn't have a us driver!

Joe, the manager of the store is rude catches an attitude when you try to to talk to him and the little coworker, that’s in the office is even worse has no customer service. They don’t greet people when you walk in they just want to collect funds and not figure out how you could be a long-term customer rather than a short term customer no customer service not soever.

Very professional and able to fulfill our needs quickly and efficiently.

Joe is great, he helped in many ways. The place is clean and secure!!

Accessible, clean, simple to obtain on internet and reasonable pricing

Simple and no hassle. Clean unit easy to work with

Joe at my cube smart location is one of the best employees I've ever done business with. He ALWAYS goes above and beyond. He is truly an asset to your establishment & if I could give him 10 stars I would. Thanks for all your help Joe. JF

Clean, well maintained building. Very courteous, professional staff, reasonable price

Calvin was very kind professional and knowledgeable. He willingly showed us several units on this hot afternoon and we picked one. Great prices, good east naples location and clean facility. Good job Calvin and Cube Smart!

All staff...Especially Joe were very nice & helpful. Would recommend 2 every one looking for a storage facility.

An employee by the name Joe has gone above and beyond to make my day. Best treatment I’ve had by far here, not only did he open the dumpster after being locked, but assisted in bringing me a ladder to remove many things. Very very pleased with his service and assistance. This is the honest and genuine personnel that make the stay here worth it. Thanks!!!

There's storage and then there's CubeSmart! So helpful and friendly staff. Especially Rebecca and the manager, Joe. Simply great. And a good deal too. Thanks so much!

Poor customer for the price

Easy online sign up and account management. Friendly people.

ESPECIALLY JORGE VERY GOOD COMUNICATION, AND ANOTHER WORDS,EXPLAINING, EVERYTHING ABOUT,THE STORAGE,.....??????

First and foremost, the administration workers are very kind and genuine. Easy paperwork to start/end rental, along with the billing process. Very easy access to the storage unit at any time/day. Privacy felt good and secure, along with insurance coverage/security cameras. Moving carts made it easy for heavy furniture. The only downside was that, just sometimes, the outside gate would b open throughout the day/night. Apart from that, the unit size was great and the location is in a convenient area in town. 10/10 Recommend.

The quality of the units. Very good Pest Control. Temperature Control.

Great staff especially Jorge very helpful

The employee were very helpful. And the storage was very clean.

John in the office went out of his way to make it a pleasant transaction. He is a great asset to your organization.

Cusromer service was excellent in particular the manager.

It was a good experience over all. I booked on line and then had to make a change. They emailed me right back with my change. When I got there they waited on me right away. Had everything ready to go. I didn't have to spend a lot of extra time. When I got back to empty our truck into the storage unit - they had done some extra cleaning in the unit which I thought was very nice. Thank you Jorge and John!

Pleasant staff to work with. Very helpful. Clean facilities.

George took me to see the unit gave me a great price and we made a deal

The team at the Naples location was extremely helpful. The storage space we rented was very clean and secure.

Helpful staff. Online contrsct

I have used CubeSmart in multiple locations. This location in Naples is tops. Great customer service, very clean storage lockers. John helped me out a great deal and I highly recommend speaking to him and using CubeSmart versus some of the other storage options. In my opinion they are second to none.

John at the CubeSmart on Tamiami tr in Naples was super nice, helpful and couldn’t have been more knowledgeable! See John if you go there!!

I highly recommend CubeSmart. Their service reps are knowledgeable and helpful, their billing/payment systems are easy to use and they have a variety of locations and size options. Overall my experience with CubeSmart has been excellent!

Great service and kind understandable people

Ashley explain everything I need to know and was beyond nice

The place isn't much to look at but the Manager, Ashley Cruz, made it an enjoyable experience. She was professional, courteous, and helpful. My storage units were clean and close to home so I'm very pleased.

Cube smart storage unit it’s clean, pricing was very reasonable and everybody was very nice

nice clean space, easy to move and out.

Very dimly lit. Hard to see inside of the unit.

Patient...gave us all the time we needed. Didn't feel rush...went over alternatives. Just wanted us to be happy with our decisioin.

Super clean, easy rental process, friendly and knowledgeable.

I'm happy here

The staff were very friendly, courteous, helpful and always ready to assist. They were always available to speak with and were very easy to understand. Location was very good, close to home and easy to access.

Place is a dump never rent from cube smart

Professional, trustworthy and efficient ! They require a short notice to vacate compared to other places. Clean units - perfect for our temporary need as we were building a house and lived out of state.

All interactions with 2 staff members were helpful and professional.

John, the general manager was very helpful. He was professional and very helpful. We used the facility approx 5 years ago. It was great then. It is even better now. Fantastic customer service!

The storage facility was conviently located, clean, bright and accessable whenever we needed to drop-off or retrieve something.

Greedy, crooks who dont care about nothing except charging more fees than any other place in Naples so they can sell your stuff and get a new victim in your spot. Don't rent here

Friendly staff, clean bathrooms. Clean area for the units.

Nice safe place to store

The facilities were clean; the fees were fair; the property location excellent; and the personnel helpful, efficient, and pleasant.

I had a larger unit when I first relocated to FL from MA. I was impressed with the unit. I found the whole place to be very well maintained. The staff was very knowledgeable & helpful. Later I returned for a smaller unit for my storage needs.

Great Customer Service and convenient location

It’s clean, climate-controlled, secure and close to my home.

I thought that the original response to my phone inquiry from your national center was excellent as I was able to reach a person on the phone to obtain information and a quote on Tuesday evening at 8:00 PM EST. I reserved a rental space and charged it to my visa account. The experience was fantastic. However the next afternoon ( 18 ) hours later because the condo owner decided I could move in early I did not reqiure the space which I reserved on the phone. I never occupied the space at all. So I visited the cube smart facility in Naples Florida on Wednesday afternoon to advise the manager that I did not need the space and I never even inspected or opened the door to use the space. He checked my advance rental payment on the computer and verbally advised me that he would credit amy account. It is the next morning and I see that my account has not been credited so I am a little concerned. I am giving cubesmart in Naples Florida a provisional five star rating pending my deposite return after 18 hours on non use. However if I do not receive my deposit back I will revise my five star rating and never use cube smart. It would be too bad because their system and ptr-rental service was great. Arthur Joubert

I highly recommend CubeSmart. Excellent customer service - all the staff I spoke with there were friendly and helpful, and the price was very reasonable.

They try yo speeak with me in espanish ,the service are amazing

I have used CubeSmart before and always have a great experience. The CubeSmart at 11400 Tamiami Trail was no exception. Rebecca the manager was excellent. Quick check in, answered all questions and just an overall great experience. Keep up the good work!! Note: October 2023. I am once again securing a storage spavebfrom this location. Manager is great (not sure of her name.) will continue to tent from this location. 5-Star all the way!!!

Always a clean facility, great customer service. Thanks

The woman in the office is friendly, helpful and pleasant. The location is clean.

Very clean and the customer service was very professional and knowledgeable. I will definitely use you guys again when I need you.

Great price, Easy & accommodating. Great costumer service. Always available when you have questions.

So far the storage garage has worked well

Great service at this CubeSmart from Lord. He showed me multiple units and clearly compared the pricing options. The location is also easy to get to, safe, well lit and clean!

Over the years of dealing and using this place, they are a solid and well taken care of location. The management is friendly and will do their best to work with everyone to resolve issues or new inquiries. A definite worthwhile storage place.

So easy and great pricing

We had a problem with the unit above ours and did not feel safe in our current locker. Rebecca, the manager located another smaller unit and we moved in yesterday. She went out of her way in trying to located the owner of the problem locker and finding another locker for us. I would recommend CubeSmart to anyone looking for locker space.

Employee sucks

Excellent

Very convenient

Everyone did a wonderful job. Thanks

Rebecca is so helpful... Great staff!

Staff is wonderful and helpful!

We needed a rather large space to store the contents of our condo as we were moving into our new home. They staff was great (Rebeca) and the place was convenient and always available. We felt that our belongings were safe and protected. They have automatic billing at a reasonable rate, and you get to keep the real cool lock when you no longer need the storage unit. Would recommend it to everyone! Thanks again!!

Excellent service thank you!!!

Perfect! Very good customer service!

Great price and awesome office staff.

I'm always greeted with a smile. They have the best customer service! Always courteous, fast, and friendly!

Best and most affordable storage unit I found in naples ! Highly recommend

Very nice staff and very nice customer service!

The customer service here is amazing! Justin was the one who helped me and made the process simple and even made me laugh a few times during these stressful times for me. I highly recommend this property for how clean and friendly the staff are

Customers service is great. Location convenient, nice and clean. ????

I received 4 nails In one tire which is only a month old, the place is riddled with nails and screws. I don't know what happened to the other Manager he was out there everyday cleaning that place up and would stop and talk to everyone. I never see anyone Cleaning up, now I need to get a new tire. Recieved a call from corporate and everything was taken care of immediately. Thank you ......

(Translated by Google) Excellent Entity (Original) Excelente Entidad

Clean storage units. Friendly staff

The new manager here is arrogant and has zero customer service skills. I highly recommend not using this facility. Update: I sent my email to them to resolve my issue and no response. It's a shame that this place is being run this way. I like Cubesmart but not the management at this location. The last manager was on top of things and personable.

Staff was awesome, just wish advertising mentioned the mandatory insurance added each month. Read the fine print.

Excellent service, unit was clean and in good working order.

After Irma they called me to let me know my unit may be affected and they would need to move my stuff soon but needed my permission. I told them ok but then I get a call a week later and I'm told I have a day to move my stuff to the new unit they've assigned me. I asked them why they hadn't moved it since they originally offered to and that's covered in the $11 rental insurance paid monthly and they refused. So I had to interrupt my plans and move all my stuff due to their laziness to a new unit and my rates went up even though it was the same size unit. When I came to move my stuff my lock had been broken. Literally anyone with access to the facility could've gotten into my stuff. They provided a new one but at no point was I contacted that my lock would be broken. Also the cubesmart lock they provided was theirs which they have copies of keys of. The whole point of having my own lock is because it's my stuff and I don't want anyone access to it unless I give them permission! Fast forward a few months. I had issues with one of my payment cards due to identity theft and found out the payment was past due by a couple days. They left a message that they overlocked it. So you broke into my unit without so much as a call then you overlocked it? Those aren't your possessions, you just can't limit someone's access to their possessions. They told me they planned to auction my stuff off. They knew what was in there because they had broke in just a few months prior! I've moved my stuff out and hope to never have to use one again. I only temporarily rented one because I had memories from my past I'm holding onto and no where to put them. I guess you can put a price on anything. Storage places are a scam. This one is no different. The small units like I had are made out of plywood. Anyone with an ax can break into your "unit".

excellent service all around we are very happy

The staff is very friendly and helpful and the property is always clean and neat. I enjoy doing business with the staff here at this store.

Talked to Jay and Rob about my unit.They were so helpfull explaining details and options,best rates,service,and units arround,highly recomend you talk to them,Clayton Chu

Best storage around

Needed storage space for my jetskis and trailers, met Rebecca at the store ,she was fantastic, showing me several options and letting me back a jetsk in for fit, had to get a bigger unit, paperwork was fast and easy , Rebecca had a great attitude and knowledge. Would definitely recommend this place for storage needs and ps she beat all the competitors prices . I am very pleased with this place. Thomas R

(Translated by Google) Not good service and expensive (Original) No es bueno servicio y caro

This facility was clean and so well organized! The manager Rob was beyond helpful! He went out of his way to assist us. I highly recommend this facility! Thank you Rob!

Hi reserved a unit and when I got there I noticed it wasn’t big enough but Rob the manager took time to show be 2 other units and I was able to decide which was the right choice.He was very helpful and walked me there every step. I’m now if I have any questions or need anything he will be more than happy to help.He is a pleasant person to talk to Bonnie

Had a storage unit here and it leaked all over my furniture

Very satisfied that a I chose Cubesmart. The staff was very helpful; they showed me where my locker was, showed my how to access it, and were very clear with pricing options.

Mgr Rob was friendly and handled everything very efficiently.

Nice stoppage place climate controlled and gated

Very efficient and very nice at the front desk

Easy transaction to get a storage place.

Really not cool hitting people with late fees before the dust has settled from hurricane Irma.

With one stop shopping and the helpful assistance of Cathy Klym we met our storage needs easily and satisfactorily. Great, clean, easily accessible facility!

I work full time and they made renting a unit a breeze! I was in and out on my lunch break! Very nice people. Unit was very clean and I can pay online! Very convenient.

Good service. Mr. Bullock was very kind and helpful. The place seems secure and well kept. Thanks.

Excellent service, after packing for three days and driving for another two with a 26 foot truck and a car trailer full to the brim we weren't looking forward to unloading it all!!!!! When we got to cubesmart in east Naples the manager Cathy was very understanding of our needs and found us two units large enough to accommodate all we had right across from one another, making it much easier to unload and return the truck and trailer in time not to be charged a late fee. Robert was also very accommodating, bringing us a large cart on wheels which helped avoid more back pain??and helped by keeping the gate opened while our friends arrived to help..All in all a very pleasant experience after a long week of stress, I would highly recommend this location and staff to anyone traveling to Naples Florida!!! 5 Stars out of 5 for sure , Thank you, D. Chiurco?

Quick and easy. Most attentive

Friendly staff and everything kept in storage was A ok when ready to be taken out.

Staff was very friendly and the facility is spotless.

Staff was very helpful and even gave us a hand when we needed to move a filing cabinet from one storage unit to another! One thing I do like is the cleanliness of the facility!

The people in there were very helpful and took their time with me. I was very stressed out and I am thankful for them.

I called the store to see what was available and Cathy was so pleasant and helpful. I went in to view the unit and Nick showed me around. I have to say that they were both pleasant and helpful. I would say top notch.

Had the distinct pleasure of dealing with Cathy, the facility manager, while obtaining a storage unit. Cathy was not only informative and professional, she was pleasant and most helpful. We are delighted with the service and commend Cathy for her outstanding service!

Friendly service, always on site.

what a great experience. Cathy is professional and went above and beyond to make sure everthing was perfect -from the mindute we walked in. Cathy went over everything in detail . the unit is clean, safe and secure what a great place thanks !

Nice, clean facility. Staff was very professional and helpful.

We rented a unit at end of August, 2016. Cathy was fabulous, very helpful and informative, explaining all we needed to know to get started and giving us a tour of the units. We moved right in that day with no problems, the facility was very clean and tidy. Follow up to make sure there were no issues was automatic, and appreciated.

Awesome experience. Friendly and experienced staff, quick setup and good and clean storage facilities.

The service was excelent

We were quite impressed when we first visited Cube. At the time we had a storage area in another facility and could not get over how neat, clean and safe the Cube facility is. It is safe to say that we were wowed.

The professionalism and the quality of the service was excellent at this facility. I had a storage unit with another competitor and this by far is the greatest experience I've had. I think this is because of the excellent service provided by Cathy, the Manager. I would most definitely use and recommend this service again.

Absolutely the best!!!

Thank you for all the help the process was fast easy and the facility it very clean.

Everything went like clockwork except for the last minute insurance charge that was unexpected, even though my homeowners coverage was well above the required minimum. It got sorted out for future months and not that big a deal, but a little annoying nonetheless. The people I dealt with were very helpful and good Cubesmart representatives. And the facility and pricing was exactly what I needed. All in all I am happy with my decision to store my personal property at Cubesmart.

Love it there, I have been there for a long time I have at least 4 unit with them. Cathey (the gm) is awesome along with her employees. There customer service is outstanding. I wouldn't use any other storage unit other than them.

6 stars if I could. I made a reservation online. I received a call confirming the next day. It was nice to know that the staff is on top of business. When I arrived to pay and move in the young lady was awesome, very helpful. The location is convenient and quickly accessible. If your looking for a unit this is where you want to be!

Close and convenient. Clean.

Close to home. Storing misc. stuff until we move. Very good facility and very helpful and friendly staff.

Unit was clean and staff was very helpful and friendly

Dealt with 2 wonderful ladies. Could not have been more pleasant and accommodating. I got a brand new unit at an excellent price with a student discount. Good access hours and office hours as well. Highly recommended.